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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,548
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Missing money
May 26, 2024

I had bought a product, but didn't realize it had expired.
I notified Ibotta and the credited my account
Thank you ibotta

Date of experience: May 15, 2024
Indiana
1 review
0 helpful votes
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Ibotta is the best rebate app.!
May 25, 2024

Ibotta is the best rebate app around! I have saved so much money by getting money back for things I already buy and they give you the chance to try new products for free or really low prices. I would not go without using Ibotta now that I have been using it.

Date of experience: May 15, 2024
Massachusetts
1 review
0 helpful votes
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Great Customer Support
May 25, 2024

I thought i was missing credit when in fact i was not. They were very nice to reply period. They always do in a timely fashion. They just are on their game 😊

Date of experience: May 15, 2024
Idaho
1 review
0 helpful votes
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Locked out
May 25, 2024

It is ridiculous that you cannot submit your receipt if it is to long. After trying 12 times I folded it in the middle so the retailer and barcode could still be seen. Albertsons and Winco are long. Well now I am getting locked out for security reasons. I was not altering the receipt to cheat anyone, just trying to make it
Fit. Even if you tap the longer receipt. You can not get close enough to make it fit.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
Wisconsin
1 review
0 helpful votes
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I love Ibotta
May 25, 2024

The best app for Cashback. Also the best at getting back so quickly when I have a problem. Thank you Ibotta!

Date of experience: May 15, 2024
New York
2 reviews
0 helpful votes
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Difficult to navigate site
May 25, 2024

It's difficult to navigate the site and upload receipts. Is it linked? Is it not? Shop here…click this, click that…favorite or not favorite.can i link more than one account?… some cash back sites are so easy, there is nothing to do except get cash back… just saying …

Date of experience: May 15, 2024
Ibotta C. — Ibotta Rep
over a year old

We appreciate your feedback! We're sorry for any inconvenience caused and have shared your message with the relevant team for further consideration. Your input may be included in future updates to the app. Thank you for your support as we work on enhancing and perfecting our service.

Florida
1 review
0 helpful votes
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I have used this app for years and recently have noticed when shopping online or for store pick up, I'm not awarded for everything. I should have received 8.10 for my purchase and only received.10

Date of experience: May 15, 2024
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

New Jersey
1 review
0 helpful votes
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Love Ibotta!
May 25, 2024

I was introduced to Ibotta by a friend. It's great to get money in my account for everyday purchases. I then get gift cards with that money to go out to dinner with my family. Also, customer service is very helpful!

Date of experience: May 15, 2024
Kentucky
1 review
0 helpful votes
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Love ibotta
May 25, 2024

Easy to get rebates on
The items I always buy. Especially on pet food which is expensive so I count on Ibotta to help
With a nice rebate

Date of experience: May 15, 2024
Louisiana
1 review
0 helpful votes
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Great System
May 25, 2024

Great way to get cash rewards on items that you are already going to buy!. If you are connected, to say Walmart, and don't pre-select an item that you purchase, the app will detect and notify you that you made a purchase that qualifies to receive cash for that purchase and you can submit/acknowledge that you made the purchase and they review your info and place cash on your account. Great App!

Date of experience: May 15, 2024
Wisconsin
1 review
0 helpful votes
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Surprised
May 25, 2024

I've used ibotta for few years now and love it. But today, you have outdone yourselves. Received the regular e-Mail about my cash back but this time also about my missing rebate? Wow. Just blew my mind. Thank you.

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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Errors
May 25, 2024

Basically I worked hard to get to at least 20 dollars on the app and when I finally got it and went to cash out I got logged out and I wasn't able to log back in. I didn't log myself out or anything I went on the app tried taking the money out to my bank account and it had an error and logged me out completely and now when I try to log into my account it just says error and I can't log in anymore. So i don't know what is going on I just find it to be so upsetting that I took so long to get even 20 dollars and when I wanted to claim it Ibotta completely failed me and messed up my whole account.

Date of experience: May 14, 2024
Oklahoma
1 review
0 helpful votes
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Amazing App!
May 25, 2024
Updated review

Oh my goodness, where do I start! There are so many things I love about ibotta, the cash back of course is fantastic, but the ease of using the app is incomparable. Then you throw in the amazing support team and I think you have an unbeatable app! Tysm ibotta!

Date of experience: May 14, 2024

Fantastic support team! Tysm!
March 13, 2024
Previous review

I was missing cash back, it was resolved super fast! Amazing team!

Date of experience: March 3, 2024
Florida
1 review
0 helpful votes
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I LOVE IBOTTA
May 25, 2024

I had difficulty with a rebate and the "help" team was very responsive in helping to get it resolved. I've been with Ibotta for many years and it keeps getting better and better!

Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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Absolutely LOVE IBOTTA!
May 24, 2024

Been using Ibotta for YEARS. Absolutely love it. I get so many incredible deals, tons of BOGOs, I get to try new things I otherwise wouldn't of tried, I've earned so much money back from just doing the same grocery trips I would have done anyway! It's a no brainer to get this app and start earning money for errands you're already doing!

Date of experience: May 14, 2024
Tennessee
1 review
0 helpful votes
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Great experience
May 24, 2024

I was confused about Dollar General cash back vs Ibotta rebates. I was explained how it works very nicely by the help desk and received my courtesy rebate. I appreciate ibotta so much! And the help desk is always so great. Its such an amazing way to earn back extra money on groceries, or try new things at a lower cost to me.

Date of experience: May 14, 2024
Alabama
1 review
0 helpful votes
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Great help for extra money
May 24, 2024

It has helped me save a little bit of money on items that I normally buy.
Thank you Ibotta

Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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Magnificent attention
May 24, 2024

I was helped in the best way. The person who attended my request knew and understood my problem. Thanks.

Date of experience: May 14, 2024
Alabama
1 review
0 helpful votes
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At first it was ok til they disable my account i use to love using Ibotta and completing the bonus

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
Minnesota
1 review
0 helpful votes
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Missing cash
May 24, 2024

I had missing cash but it was resolved in a couple of days Thank you Ibotta customer care team!

Date of experience: May 14, 2024