IbottaReviews 6,671

Callback bonuses are not good for those who can't afford the expensive name brands that are on the app. The generic shopping cash back has dropped over time. I used to love this app.
No vegetable, fruit, and meat that are everyday items most families use.
We are on a very strict budget as husband is disabled and now has cancer. So we hardly have money for groceries and gas for appointments as we have no doctors in our town and have to travel to travel out of town. Not even medical insurance. We choose between meds and what bill to pay and hope y the doctor will continue to set him. This app was a blessing.

Scan items checked 😠 if you've checked an item and pre scanned, why does it show up as no items found? Why do you have to rescan…. Whats the point of checking item in the first place?!

The receipt finally went through (took 5 days) and it took one item off so it didn't give me the bonus. I am email customer service.

It's so, ice to be getting cash back instead of some stupid points that you have to wait for them to add up just to get a measly gift card

Every time a deal doesn't work properly. They have fixed it. I appreciate being able to trust that you will stand by the offers you promote.

I did not get the earrings back from Dollar Store the last two times I shopped there, my account is linked so it should be automatically

On friday I submitted a receipt it said wait 48 hours and it is now 40 hours with out my credit. What is the problem? If it does reject it doesn't tell why. It should not take 4 days and there should be explanation. So I am hating this

I like using Ibotta but very seldom Do I find products that are sold in the area that I live in. There are a lot of those products I have never even heard of let alone are carried in stores in my area. If the app had more products people actually use, it would be better.
There are also times when I submit a receipt and never get credit. I don't have time to constantly contact customer service and don't like communicating with a bot.

Not worth the time and effort for 10 cents. Fetch is way worth it

I find it very time consuming to sort through all the offers, then add them to the account before you shop. Just let me scan the receipt.

Hi
I'm a senior and sometimes it gets confusing for me, with the barcode what matches and doesn't with the product to get credit in my Ibotta account.
I apologize for my mistake. I was very surprised that you did credit my account with $1.00 since I was wrong that was totally unnecessary, but appreciate it very much. Most companies wouldn't do that and I was very impressed by that and surprised.
Next time when your barcode says it doesn't match……. It doesn't match!
Again, I apologize and thank you again for your service and support. I will continue being a loyal customer and tell my friends and family about this kind experience with Ibotta.

Sincerely,
Agnes

Missing points, added items do not show up when it is time to submit receipt, slow to no response following proceed steps to correct, no actual person to talk with to address these issues. The time investment for all of this isn't worth the return.

I'm experiencing missing cash with most of my purchases now. I'm having to log each transaction to validate that I'm getting the correct credit. I have to email customer service several times before I get my monies. It's very frustrating. Contemplating deleting my account if this continues.

It would be nice if ai could redeem my cash back. But I can't. Ai have text the help desk and given all the info asked for and was asked if there was anything else I needed help with? Really?

I bought something at Walmart. And I did not realize that there was an offer from Ibotta. They emailed me and I received $1.25. Awesome.

Whenever I bought a multiple of the same items, I always missed some of the cash backs. It took extra time to fix the problem.