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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,550
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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At first it was ok til they disable my account i use to love using Ibotta and completing the bonus

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
Minnesota
1 review
0 helpful votes
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Missing cash
May 24, 2024

I had missing cash but it was resolved in a couple of days Thank you Ibotta customer care team!

Date of experience: May 14, 2024
Tennessee
1 review
0 helpful votes
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Ibotta is AWESOME
May 24, 2024

I really love Ibotta. The rebates, and the fact that when you have an issue Ibotta is right there to solve the problem. Thanks ibotta!

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
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Great
May 24, 2024

Always get my points with no problems. Cash out is easy. Love Ibotta.

Date of experience: May 14, 2024
Virginia
1 review
0 helpful votes
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Coupon clipping made simple!
May 24, 2024

A friend told me about Ibotta and sent me a referral link. At that time she had redeemed over $600. I wasn't sure how much or if I would earn any cash to redeem. Using this app for my grocery shopping has earned me over $60 to date. Thank you Ibotta!

Date of experience: May 14, 2024
Connecticut
1 review
0 helpful votes
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Great app!
May 24, 2024

Very nice app that saves quite a bit of money. Customer service is very helpful and always promptly solves any ussues. Highly recommend!

Date of experience: May 14, 2024
Illinois
1 review
0 helpful votes
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Awsome
May 24, 2024

Now that I linked my card free money I missed.l love it awsome app would recommend to everybody and try to..

Date of experience: May 14, 2024
Massachusetts
1 review
0 helpful votes
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This app is such a a waste of time for the little bit of money you get back. It should work more like Fetch.

Date of experience: May 14, 2024
Ibotta C. — Ibotta Rep
over a year old

We understand your frustration and genuinely apologize for any inconvenience caused. Your feedback is valuable, and we're using it to improve our services.

Ohio
1 review
0 helpful votes
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Could not withdraw earnings
May 24, 2024

Withdrawing earnings have issues
It is inconvenient when there are technical issues within the app

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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Fun Money
May 24, 2024

Great to realize I have extra money! Going on vacation so transfered it over to the bank with a touch!

Date of experience: May 14, 2024
Florida
3 reviews
0 helpful votes
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They Don't Let Me Fail
May 24, 2024

I forget to check Ibotta a lot of times, but Ibotta monitors the purchases on my linked accounts and sends me an email to remind me when I purchase something that gets cash back. For example, today I bought Cheerios on Walmart on line. Later I got an email from Ibotta reminding me to collect my cash back. I thought that was really cool.

Date of experience: May 13, 2024
Texas
1 review
0 helpful votes
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A mistake
May 24, 2024

Hi, there is a mistake, I just by one stem flying insects light trap, for the operational error of the sailer, I returned one back immediately. So the receipt has no mark for refund. And when I upload the receipt, I did not noted that the number of stem is 2. Will you please help me to withdraw one? Thank you so much!

Date of experience: May 13, 2024
Pennsylvania
1 review
0 helpful votes
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Love Ibotta
May 23, 2024

Love this cash back app, it really helps with getting cash back on certain items back. I would love more added.

Date of experience: May 13, 2024
Michigan
1 review
0 helpful votes
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Enzo
May 23, 2024

First off I really enjoy ibotta:
On Sunday, May 12 I checked my Ibotta account and I noticed that I was four items away from a five dollar bonus.
So I purchase four more items, scan items uploaded the receipt, but somehow it was only showing one Cottonelle and I purchased two.
So with the help of customer service the problem was corrected.

Thank you

Date of experience: May 13, 2024
Arkansas
1 review
0 helpful votes
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Bought Jergens skin moisturizer for any brand skin care offer.I sent photo of product & was quickly credited for the cashback & 1 offer.

Date of experience: May 13, 2024
Kansas
1 review
0 helpful votes
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Missing cash back
May 23, 2024

Today, May 13,2024 I went to the Dillon store in Manhattan Kansas and I purchased three items that qualified for this offer. Two were Kibler club mini Parmesan flavor and one was townhouse flipside minis you gave me credit for two offers, but I had three offers so I have one offer missing for my midweek bonus as well as two dollars missing from my cash earnings. Please review the ticket. These items are the only ones on there. Please add one offer to my midweek bonus and two dollars to my account. Thank you very very much. Lois I put this in review and you still did not give me my two dollars nor my, one more offer towards my bonus.

Date of experience: May 13, 2024
Nebraska
1 review
0 helpful votes
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Muy buena aplicación
May 23, 2024

Es una aplicación que ayuda a ahorrar en compras cotidianas

Date of experience: May 13, 2024
New Jersey
1 review
0 helpful votes
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Not sure why I'm not eligible for the 3.50 back on the All sensitive Detergetn rebate when I purchased the item and it's listed on the receipt. Can u please explain better as to why? I purchased the regular and the sensitive to get each offers. Please explain

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Minnesota
1 review
0 helpful votes
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Great catch on missed earnings!
May 23, 2024

I had missed adding a few offers on my recent online order for Walmart. The email reminder from ibotta that I had missed offers allowed me the chance to add those retroactively! Thank you!

Date of experience: May 13, 2024
Pennsylvania
1 review
0 helpful votes
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Get paid to shop
May 23, 2024

Get paid for the items you shop for. Earn money for the items you shop for. Those earnings will get you gift cards,to your favorite restraunts,or dept stores. Shop today,and get paid for it!

Date of experience: May 13, 2024