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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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At first it was ok til they disable my account i use to love using Ibotta and completing the bonus
I had missing cash but it was resolved in a couple of days Thank you Ibotta customer care team!
I really love Ibotta. The rebates, and the fact that when you have an issue Ibotta is right there to solve the problem. Thanks ibotta!
Always get my points with no problems. Cash out is easy. Love Ibotta.
A friend told me about Ibotta and sent me a referral link. At that time she had redeemed over $600. I wasn't sure how much or if I would earn any cash to redeem. Using this app for my grocery shopping has earned me over $60 to date. Thank you Ibotta!
Very nice app that saves quite a bit of money. Customer service is very helpful and always promptly solves any ussues. Highly recommend!
Now that I linked my card free money I missed.l love it awsome app would recommend to everybody and try to..
This app is such a a waste of time for the little bit of money you get back. It should work more like Fetch.
Withdrawing earnings have issues
It is inconvenient when there are technical issues within the app
I forget to check Ibotta a lot of times, but Ibotta monitors the purchases on my linked accounts and sends me an email to remind me when I purchase something that gets cash back. For example, today I bought Cheerios on Walmart on line. Later I got an email from Ibotta reminding me to collect my cash back. I thought that was really cool.
Hi, there is a mistake, I just by one stem flying insects light trap, for the operational error of the sailer, I returned one back immediately. So the receipt has no mark for refund. And when I upload the receipt, I did not noted that the number of stem is 2. Will you please help me to withdraw one? Thank you so much!
Love this cash back app, it really helps with getting cash back on certain items back. I would love more added.
First off I really enjoy ibotta:
On Sunday, May 12 I checked my Ibotta account and I noticed that I was four items away from a five dollar bonus.
So I purchase four more items, scan items uploaded the receipt, but somehow it was only showing one Cottonelle and I purchased two.
So with the help of customer service the problem was corrected.
Thank you
Bought Jergens skin moisturizer for any brand skin care offer.I sent photo of product & was quickly credited for the cashback & 1 offer.
Today, May 13,2024 I went to the Dillon store in Manhattan Kansas and I purchased three items that qualified for this offer. Two were Kibler club mini Parmesan flavor and one was townhouse flipside minis you gave me credit for two offers, but I had three offers so I have one offer missing for my midweek bonus as well as two dollars missing from my cash earnings. Please review the ticket. These items are the only ones on there. Please add one offer to my midweek bonus and two dollars to my account. Thank you very very much. Lois I put this in review and you still did not give me my two dollars nor my, one more offer towards my bonus.
Es una aplicación que ayuda a ahorrar en compras cotidianas
Not sure why I'm not eligible for the 3.50 back on the All sensitive Detergetn rebate when I purchased the item and it's listed on the receipt. Can u please explain better as to why? I purchased the regular and the sensitive to get each offers. Please explain
I had missed adding a few offers on my recent online order for Walmart. The email reminder from ibotta that I had missed offers allowed me the chance to add those retroactively! Thank you!
Get paid for the items you shop for. Earn money for the items you shop for. Those earnings will get you gift cards,to your favorite restraunts,or dept stores. Shop today,and get paid for it!
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.


We understand your frustration and genuinely apologize for any inconvenience caused. Your feedback is valuable, and we're using it to improve our services.