House of BeautyReviews 395

NO STARS!

They have the worst customer service I've ever encountered! They sent me the wrong item & refused to send the right one.

I called them 5 times, emailed the pictures of the item I received as they had requested & still they fought me about what I ordered & what I actually received.

They said it was the the right item but in a different color. Say what? I ordered a Tweezerman POINT Tweezer in Stainless & received a SLANTED Tweezer in pink. How in the Hell is that the right item?

Then I had to pay to ship the wrong item back to them! I had to go to Paypal to get my money back.

The manager clearly doesn't give a damn about the customers. I will be posting about this everywhere I can find to tell people NOT to buy anything from these jerks!

This company sucks!

I. Buy Prada set luna Rosa and perry ellis set red And aroma not longer than more than 30 minutes after hour. I put doble spray in my clothing and. Still have not longer than 30 minutes so consider this its a fake fragrance or reduced in ingredients. So I send buck to them by paying shipping label from my money I stopped of buying from this website because I lose my time and money I Olson wish thay could fixed all the errors and provide better coality en fragrance so we can triste theme again.

The customer service sucks. I made an order and was questioning why I havent received any email regarding tracking or when it was shipped 3 days after I ordered. Who ever I spoke to from customer service was rude and disrespectful leading me to get out of character and curse her out. I have never dealt with such unethical and poor customer service. The worst part is that in order for u to talk to the manager u have to be put on a waiting list that is 2 months long. I dont know what kind of games this company think they can play with their customers but I am not the one to be played with. I shouldnt have to call for updates on my order. It should automatically be emailed to the customer.

So I have ordered one particular wig 3 different times from this vendor ( sensual vella vella lace front). The first time I ordered this product, it was the length and fullness advertised, (28 in)and I was very satisfied. So a few months later, I ordered the same wig again expecting the same length and quality... not only was it a little shorter, but nowhere near as full and lustrous as the 1st wig! :( so upset, I immediately ordered one more to see if I would get one like the 1st wig I received. This one was shorter like the 2nd wig, but thinner! :( I was highly disapointed as I had planned for this wig to be my primary style for awhile. I have since decided not to purchase that brand anymore, or shop with HOB world. It is false advertisment when you start off selling something one way then drastically change it up while still advertising it that way! :(

After 2 weeks of trying and failing to order my skincare products from Guesso website ( kept getting message that creditcard was not configured, hence I couldn't pay with a creditcard i have used previously). I finally got tired of waiting and decided to order from this site. I ordered online on a Sunday and paid with PayPal. I called the next day to clarify when it will be processed and i was told 24 to 48hrs. On Tuesday, as i was logging on to check shipment, i stumbled on these reviews and my heart fell! I had just spent almost $100 and reading these reviews scared me silly. I called their customer service and was on hold for 30mins, i hung up and called again and someone immediately picked up. She was nice and very professional, assured me my products have been shipped, verified my correct email address and resent both the invoice and shipment details as we spoke. I was still skeptical and to prep myself, i decided to see this as a lost venture. Friday afternoon, i get back from work and found their package. Products were neatly packaged and nothing was broken or missing. They substituted a weave color 2. I ordered with a 1B, it would have been nice to be informed but i wasn't too bothered by it. I'm just glad I got my products and have no bad tale to tell.

I love that they have the broad selection of Adore colors. In my first order two items were missing.

I sent an email a couple days later and was requested that I send them a picture of the invoice and the box. I threw them away already.

Then I received an email from them that the remaining items were back ordered and would arrive at the warehouse the next day and would ship from there.

When I enquired again, they sent me the tracking number of the first box.

I responded that is the original shipment that is missing items and was delivered before they sent me an email that said they would ship the remaining products the next day.

They responded to that email by asking for a picture of the box and invoice again.

My response now, is threatening to dispute the charges unless I get a refund for the missing products in $48 hours.

I ordered from this company, and I was sent the wrong color. I called and after hitting every prompt to get someone, I finally left a message. I received a call back, and I was sent refund instructions. Not only did I have to pay for the return, I also was being charged a 30% restocking fee, and was then told I could not be refunded because the Pennsylvania's Health Regulations does not allow them to give refunds on hair pieces. I asked them to send me the "health regulations policy" that they are referring to, and of course I got did not receive a response. I then sent another email letting them know that I had not gotten a response... again, no response. I finally called and to my surprise someone picked up. I gave her my order number and told her I wanted a refund. She stated this regulations policy again, and so I asked her to email me the policy so that I can review it. I was placed on hold for 10 minutes, and then finally a man got on the call and said that my refund will be processed. I will never order from them again, and I urge anyone who is being challenged on their refund to be persistent and call them on their BS.

I recieved an conformation via email for an order I did not place. I contacted the company immediately they stated their was nothing they can do since the order was already processed. When I recieved the item, I returned it back to them so I can be refunded. It has been 3 weeks since they recieved their item and a week since I sent them a email and I got no response regarding the money deducted off of my card. Also I must add I never opened the box that was delivered to me. I put my address and the return address on top and sent it back.

I order some hair from them. They sent back a receipt stating they did not have some of the colors in stock. So they sent me what they had + hid a color that I didn't request with the rest of the items. So I was like wait. Let me see if they refunded me. Nope they didn't. So I sent them a couple of emails they didn't respond so I took it to PayPal and filed a claim. They didn't respond. When the case escalated they requested that I sent the products back. You want me to take my money and pay for shipping no way. They're actions are very dishonest and I will never purchase from them again.

If I could give this place ZERO stars, I would. I filed a complaint with the Better Business Bureau and guess what?! The BBB has 197 active complaints against this company! They did not refund me after informing me they did not have the item I ordered in stock and I had to go through my credit card company to get the refund. They have horrible communication, failed to ship on time, and overall deplorable business practices. EXTREMELY SHADY COMPANY, SPEND YOUR HARD EARNED MONEY ELSEWHERE.