House of BeautyReviews 395

I purchased an item and never received it. They said that the item was return to sender but I never received an tracking number or email. I verified that they had the correct shipping address so I do not believe that they shipped the item. I purchased from them before and I received an email with the tracking number so why is this one any different. I called them, but they never answer the phone and I left numerous of messages and they were not returned. I was finally able to get a hold of someone through email and I requested a refund. They gave me a refund but deducted a restocking fee. I disagree with the restocking fee because they never were able to provide me proof that the item shipped, such as an email or tracking number. I will never purchase from them again.

On there website they claim "Houseofbeautyworld is a true Beauty Super Store founded in 1984 with one goal in mind, give the customers what they want. Provide quality service" THAT IS A ABSOLUTE LIE! They sent me the wrong product then when I noticed and emailed them about it they was very rude! And on top of all that there refund & exchange police is a joke in itself. Trust me don't order from this place. Massive waste of time and money.

I totally agree with John. I also was told to take a photo of the item I wanted to return although they knew the order number, etc. I would have gladly purchased a different item that matched my needs but they wanted to charge me a 30% restocking fee for an item that weighted 10 ounces. I donated it instead. Rip off company for sure and very rude customer service. I only had contact by email because I don't think their phone system is legitimate. Stay away from them entirely

I'm so disappointed with this company. I've ordered from them before and had no issues, but when it comes to doing returns and exchanges, this is where they have the worst service I've ever encountered. The way they handle returns is VERY extra - they had me email photos of a wig I no longer wanted and never wore and they had to send me a return authorization number, which had to be used within 10 days of receiving the number. With a busy lifestyle, this was just very impractical and inconsiderate, especially since they're taking their sweet time to get me my exchange. I've called 3 different numbers associated with the company, including the one they emailed me directly to do the exchange, and there is never anyone working! What kind of business is this? I will never order from them again

UPS did not deliver my package. After leaving a v/m with House of Beauty a week prior and sending an email that went unanswered I was finally able to get someone on the phone- The girl I spoke to was very rude and blamed me for it. She kept cutting me off when I was talking and she wouldn't let me explain. I even sent examples of what their "tracking system" showed- it confirmed I had no direction at all on where my package was or what to do, there wasn't a phone number or anything (I live in a very large city with multiple franchise UPS locations that do not communicate w/ each other- no one knew where my package was). House of Beauty refused to refund my purchase, so I had to file a dispute w/ my credit card. House of Beautys solution was for me to repay for shipping, then they would send me the items again. I will never do any business w/ them again and I caution anyone that does... If your package isn't delivered it will cost you. And be weary, this same company operates several sites under different names!

I ordered 4 hair curlers 3 of which was not what I thought so I called the company and listened to the prompts for customer service to see how to return them and as soon as I clicked on the prompt it comes right up saying " no one is available to take your call, leave a message" I was not going to leave a message because I know they will never get back to you. I am saving on my snap shot the times i called and got no one on phone and going to dispute the charges on my credit card because i do not want something i can't use.

After receiving the wrong item, I contacted there customer support. I was told to send a picture of the invoice and item I received. I was told by Anastasia I received the right item. After explaining it was the clippers and not the trimmers as well as providing serial numbers and the photos that obviously showed the difference in what the picture on the invoice provided by them and what I received I was ignored... the craziest thing is the item i received was $50 more then the item I was expecting but already own. This experience is what every online shopper fears... bad business they lost $50 of the product and countless customers including me that will be choosing to buy elsewhere just on this post alone. And that makes me happy:-)

I placed an order on 23 February 2019 and my order has never arrived. I tracked the parcel online and has been shipped since 28 February. The last tracking details was 2 Mar 19. I have contacted House of beauty and has been referred to my tracking details. Have recently called and sent email requesting for a refund and there has been no response. I will be contacting my bank for full refund including shipping cost. I have never had this experience shopping with house of beauty but this is my first time paying shipping cost to be delivered in Australia.

DO not purchase from this company please! Terrible customer service - the worst ever. I ordered a very expensive blow dryer for my mother and it was too heavy for her - I returned it in perfect condition. They called me and accused me of it not being packaged correctly. Then after arguing with them they only refunded me 70%. Be aware of their "restocking fee" that they keep when it's not clear in their return policy. Order from anyone else but House of Beauty. Do research and look at their terrible reviews. I wish I did. Because of House of Beauty, I will never order from another unknown company again.

Ordered a salon hair bonnet hair dryer. Was told that I would receive a call yesterday for shipment label. Still no call. Called today, customer service gave me attitude. Told me it was been reviewed by manager. What's to review?. You sent me a dead unit!. I need a exchange or money back. Then proceed to tell me I can pay for shipping back if I want faster service!. The ##$%^!. Wasnt like this 10 years ago, their service on exchange policy is downright horrible!

I would not suggest ordering anything like extensions or hair (anything you think you might need to return or exchange). They have been, however, very reliable for purchasing things that are over-the-counter items not sold in my area (ethnic hair supplies like conditioners, shampoos, styling aids, "hair grease", etc.) I never had a problem with the time and quality of shipping until I tried to order hair extensions... that was when it was a nightmare. I've purchased other items from them about six times with no problem before that and since.

Spent $60NZD on my first order with House of Beauty World, I was super excited to receive my order because we don't have this brand in New Zealand. House of Beauty promises it'll take 2-4 business days for it to be dispatched. 6 business days passed and I've heard nothing so I sent them an email and they replied back with a generic response saying something along the lines of "Dear customer, we are working hard to get it dispatched asap etc". It's now up to business day 13, I've heard nothing and I've basically come to the conclusion that I'll never receive my order. I've sent multiple emails asking to cancel my order, but no response. Wtf? This company is practically stealing from people and it's disgusting how they treat their customers. I wish I came on here and read reviews before buying from this $#*!ty company.

I ordered a wig on 7/26/18 and as of today I can't even get a tracking #. When I contact them I get the same "standard" reply on a couple of occasions: We apologize for the delay but you will be receiving a tracking number soon" I asked if my wig was out of stock? And that issue was NEVER addressed. I asked to have my order cancelled and now I have to wait 7-10 days to get my money back when it was taken instantly when I placed the order. I WILL NEVER AS LONG AS I BREATHE ORDER FROM THEM AGAIN! I needed my item to wear two days from now. Now I have to spend more money to get something else! I should have stayed with my other wig websites that deliver within one week but I decided to give HouseofBeautyWorld a try. Also google your product before you purchase from them as I found other websites with the same product and it was $10 cheaper. Ripoffs!