On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I booked a room with a city view and king bed. Hotel had no details about my stay other than my name and that I had booked a room. Slow or poor communication in my opinion
Very simple booking and good prices is all what the customer usually needs
Lo recomiendo me encanto la rapides y fue muy organizado
It was fast and easy for booking. Very pleased with the price saved like 50.00 going through these guys
The website was easy to navigate and was given the best price
The experience was very easy like 1-2-3. There was a very simple format to complete
The booking was easy. I am waiting for the night at the hotel to confirm everything was ok
So far so good. Will see how smooth the total process is upon arrival to hotel
I booked *******@Ternton for 2 night (breakfast included) for which I paid extra ($82.64/night) as compare to just room fare ($68.31).
When I checked in, hotel mentioned that they have discontinued any complementary breakfast for quite a while ago & I need to pay additional $40 for breakfast for 2 days.
It seems that this information is not updated at HotelWiz booking portal, as a result I paid extra fare for my booking.
Could you please have a look at it & refund the extra charges as compared $68.31/night.
Thanks for your consideration & necessary action.
Friendly and prompt staff at front desk. My room was clean and comfortable for the rate, plus the neighborhood was safe
The experience was good. Very user friendly. Thank you.
It was a good experience so far but I've only booked a room so far. I haven't arrived at the hotel.
Got booking right away, looking forward to my stay. Great price
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account