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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything seemed to work well. I showed up to the hotel and they had my room ready. I only had to provide my Drivers License and fill out contact information. Never booked an extended stay before and they made it pretty easy. If I decide to extend the stay I will definitely check Hotelwiz prices first and use them if they remain the cheapest.
Good overall will tell others about this site to see if they're interested in using the services.
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Quick and easy. So many times I have reserved a room through Hilton, but honestly this is faster and cheaper.
This booking website, new to me, is very easy to use. The hotel price was the lowest of several online booking companies I checked.
The method of booking was really easy and offered the best pricing when compared to other sites. Great service, great price and a secure payment method guided my decision to go with Hotelwiz.
So far the booking experience has been great. Hopefully moving forward is equally as smooth
Great experience, very convenience and helpful information
Very good, thanks, I was pleased with the website & the good price offered.
Do not book a hotel room through this company. I booked a room with them and then found out the hotel did not have rooms available. Then I told Hotelwiz that this was the case and they called me and asked me to call the hotel to cancel. So I did call the hotel and they said no problem and did not charge my credit card. Then I got a message from HotelWiz that it was non-refundable and they would collect the money anyway. Crooks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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