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HotelsOne

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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HotelsOne Reviews Summary

HotelsOne is a hotel booking website that allows users to search and book hotels worldwide.

This summary is generated by AI, based on text from customer reviews

service
119
value
26
quality
163

Instant Feedback

67,233 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Booking
August 11, 2022

The whole process was easy and navigated good through the whole process

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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Lake San Marcos Resort
August 11, 2022

Don't u think this survey request is Premature - haven't checked in yet!

Date of experience: August 11, 2022
Arizona
1 review
0 helpful votes
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Hotel
August 11, 2022

Too long g on the phone just to change the date of our stay.

Date of experience: August 11, 2022
New Hampshire
1 review
0 helpful votes
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The experience using the booking app was easy. My only issue is that it was not the cheapest price up there.

Date of experience: August 11, 2022
Canada
1 review
0 helpful votes
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Nous avons apprécié la rapidité du service. Nous allons probablement poursuivre avec ce site pour les prochaines fois.

Date of experience: August 11, 2022
Canada
1 review
0 helpful votes
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Service
September 10, 2022

1. J'ai reçu la documentation uniquement en anglais, pourtant le questionnaire d'évaluation est en français
2. La facturation ne mentionnait aucun détail. La chambre annoncée à 259$ me revient à 337,98$. La différence est bien plus élevée que la taxe normalement chargée.
3. J'ai essayé le service téléphonique sans succès.
4. Après information, le coût de la chambre me serait revenu moins cher en réservant directement à l'hôtel

Date of experience: August 11, 2022
Australia
1 review
0 helpful votes
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Great
August 11, 2022

Easy booking online and helpful lady on reception when I called

Date of experience: August 11, 2022
Australia
1 review
0 helpful votes
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Ease in Booking
September 10, 2022

The web site was clear and it was easy to use the booking.

Date of experience: August 11, 2022
Australia
1 review
0 helpful votes
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Request for early check in
August 11, 2022

Rang hotel to request early check in. Advised that I was prepared to pay the fee.
Response was that request could not be confirmed. Would be up to person on desk when we arrived.
In my circumstances this was not satisfactory.

Date of experience: August 11, 2022
Australia
1 review
0 helpful votes
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On line booking
August 11, 2022

No issues encountered to date
Will advise you if I have any prior to booking date

Date of experience: August 10, 2022
Canada
1 review
0 helpful votes
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Satisfaction
August 11, 2022

Tres bien. Hotel propre bien repondu acceuil parfait

Date of experience: August 10, 2022
Australia
1 review
0 helpful votes
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Credit card problem
September 10, 2022

My first booking for an hotel was very easy with no problems in navigating the website. However, when I tried to make a second booking at another location it would not accept my credit card (the same one I used for my first booking. After many attempts with no success, I contacted the motel direct.

Date of experience: August 10, 2022
Maryland
1 review
0 helpful votes
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Easy booking
August 10, 2022

It's easy to book on this site. Straightforward pricing and checkout

Date of experience: August 10, 2022
Florida
2 reviews
0 helpful votes
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Excellent
August 10, 2022

Online process simple to navigate. At first I didn't realize I had to spend two nights instead of just one.

Date of experience: August 10, 2022
Michigan
1 review
0 helpful votes
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Easy to Use
August 10, 2022

I booked a hotel with HotelsOne for the first time. The online process was smooth and easy.

Date of experience: August 10, 2022
Canada
1 review
0 helpful votes
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Fast, efficient booking
August 10, 2022

Was able to find a great price and book quickly. Reservation was sent to my junk mail so glad that correspondence warned me about this. Looking forward to my trip in just over a week.

Date of experience: August 10, 2022
Canada
1 review
0 helpful votes
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Identification
August 10, 2022

Le mail de confirmation ne montre pas de façon claire que c'est vous qui l'avez faite au lieu du Manoir Richelieu. C'est le lendemain que j'ai vu HotelOne.

Par contre lreste de la réservation c'est bien déroulé.

Date of experience: August 10, 2022
Tennessee
1 review
0 helpful votes
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Unhelp
September 8, 2022

Having booked a hotel I find price much higher than hotel. Will not cancel. Tried to get conformation number and they refused. Cannot get information on room booked because hotel will not give information without confirmation number and booking site will not provide confirmation number. Catch 22. Use this site only if you want to pay more and love frustration.

HotelsOne attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2022
Washington
1 review
5 helpful votes
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Just stayed in a hotel they charged me $460 but i received my invoice and the cost of the room was only $360. They took the other $100

Date of experience: July 25, 2022
Massachusetts
1 review
4 helpful votes
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SCAMMY. BEWARE!
August 19, 2022

I wish I could give them a 0. Please be aware when booking any travel through them, I believed I was booking a hotel through the actual hotel website, but it was actually them. I booked it and needed to cancel immediately, and called to cancel and ask for a refund within 10 mins of booking. I was unable to ammend the booking or get a refund, I could only cancel the hotel and be charged the full amount anyway. The customer service line told me the "property" opted not to give a refund even though it was well before 72 hours of my stay and the hotel itself stated that they can offer refunds within 24 hours of the stay. I was kept on hold for an hour and then read the non-refundable policy.
BE VERY CAREFUL NOT TO BOOK THROUGH ANY WEBSITE AFFILIATED WITH THIS COMPANY.
I will tell everyone I know to be careful of booking through them and warn them away from this company.

Date of experience: July 20, 2022

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hotelsone.com
Laredo, TX, United States