HotelsOneReviews 1,595

The whole process was easy and navigated good through the whole process

Too long g on the phone just to change the date of our stay.

Nous avons apprécié la rapidité du service. Nous allons probablement poursuivre avec ce site pour les prochaines fois.

1. J'ai reçu la documentation uniquement en anglais, pourtant le questionnaire d'évaluation est en français
2. La facturation ne mentionnait aucun détail. La chambre annoncée à 259$ me revient à 337,98$. La différence est bien plus élevée que la taxe normalement chargée.
3. J'ai essayé le service téléphonique sans succès.
4. Après information, le coût de la chambre me serait revenu moins cher en réservant directement à l'hôtel

Easy booking online and helpful lady on reception when I called

Rang hotel to request early check in. Advised that I was prepared to pay the fee.
Response was that request could not be confirmed. Would be up to person on desk when we arrived.
In my circumstances this was not satisfactory.

Tres bien. Hotel propre bien repondu acceuil parfait

My first booking for an hotel was very easy with no problems in navigating the website. However, when I tried to make a second booking at another location it would not accept my credit card (the same one I used for my first booking. After many attempts with no success, I contacted the motel direct.

Online process simple to navigate. At first I didn't realize I had to spend two nights instead of just one.

I booked a hotel with HotelsOne for the first time. The online process was smooth and easy.

Was able to find a great price and book quickly. Reservation was sent to my junk mail so glad that correspondence warned me about this. Looking forward to my trip in just over a week.

Le mail de confirmation ne montre pas de façon claire que c'est vous qui l'avez faite au lieu du Manoir Richelieu. C'est le lendemain que j'ai vu HotelOne.

Par contre lreste de la réservation c'est bien déroulé.

Having booked a hotel I find price much higher than hotel. Will not cancel. Tried to get conformation number and they refused. Cannot get information on room booked because hotel will not give information without confirmation number and booking site will not provide confirmation number. Catch 22. Use this site only if you want to pay more and love frustration.

Just stayed in a hotel they charged me $460 but i received my invoice and the cost of the room was only $360. They took the other $100

I wish I could give them a 0. Please be aware when booking any travel through them, I believed I was booking a hotel through the actual hotel website, but it was actually them. I booked it and needed to cancel immediately, and called to cancel and ask for a refund within 10 mins of booking. I was unable to ammend the booking or get a refund, I could only cancel the hotel and be charged the full amount anyway. The customer service line told me the "property" opted not to give a refund even though it was well before 72 hours of my stay and the hotel itself stated that they can offer refunds within 24 hours of the stay. I was kept on hold for an hour and then read the non-refundable policy.
BE VERY CAREFUL NOT TO BOOK THROUGH ANY WEBSITE AFFILIATED WITH THIS COMPANY.
I will tell everyone I know to be careful of booking through them and warn them away from this company.