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HotelsOne

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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HotelsOne Reviews Summary

HotelsOne is a hotel booking website that allows users to search and book hotels worldwide.

This summary is generated by AI, based on text from customer reviews

service
119
value
26
quality
163

Instant Feedback

67,233 reviews

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GB
1 review
0 helpful votes
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Mill Forge Lockerbie
August 18, 2022

Quick and easy.
Clear clarification of booking and an almost immediate mail to confirm.

Date of experience: August 18, 2022
Wisconsin
1 review
0 helpful votes
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It worked well.
August 18, 2022

Fast and convenient and the choice of rooms was well presented.

Date of experience: August 18, 2022
Canada
1 review
0 helpful votes
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No stress booking
August 18, 2022

Super easy. Room features and rates options are very clear. Some of the information on the hotel services on the other hand could be more complete.

Date of experience: August 18, 2022
Alabama
1 review
0 helpful votes
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Booking
August 18, 2022

Easy booking. Looking forward to our stay at the Residence Inn.

Date of experience: August 18, 2022
Nevada
1 review
0 helpful votes
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Easy reservation
August 18, 2022

Very easy to use and reserve our reservation with.

Date of experience: August 18, 2022
Canada
1 review
0 helpful votes
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Simple et rapide
August 18, 2022

Simple et rapide! Description complète et détaillée

Date of experience: August 18, 2022
Australia
1 review
0 helpful votes
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Great
August 18, 2022

Easy to book the hotel…looking forward to the stay

Date of experience: August 18, 2022
New York
1 review
0 helpful votes
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Marriott Booking
August 18, 2022

We booked four separate rooms - much quicker and smoother than phone bookings.

Date of experience: August 18, 2022
Canada
1 review
0 helpful votes
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Great
August 18, 2022

Easy to make reservations for this type of hotel room

Date of experience: August 18, 2022
Canada
1 review
0 helpful votes
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Accueillant
August 18, 2022

Super, beau, propre. Frigo pas très froid. Les gens a l'accueil sont chaleureux

Date of experience: August 18, 2022
GB
1 review
0 helpful votes
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Disappointed that the price was £50 more than I earlier saw, just couldnt get to book room after I put in date, as its so special to us to use this hotel I bit the bullet and have paid it, such a shame, as £50 is a lot of money to us, thankyou,

Date of experience: August 18, 2022
GB
1 review
0 helpful votes
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Andy Turners leaving doo
August 18, 2022

Tell you after breakfast, I haven't attended as of yet

Date of experience: August 18, 2022
Australia
1 review
0 helpful votes
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Easy peasy
August 18, 2022

There are so many booking sites these days I liked the ease of using this one.

Date of experience: August 18, 2022
Australia
1 review
0 helpful votes
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QUICK & EASY
August 18, 2022

Process was simple to follow & confirmation was received promptly.

Date of experience: August 17, 2022
Australia
1 review
0 helpful votes
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Payment up front
September 17, 2022

It is not clear that the credit card details requested will be used to pay for the booking at the time. Other companies do Pay when you get there and just need CC details to secure the booking.

Won't be using you again.

Date of experience: August 17, 2022
Australia
1 review
0 helpful votes
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Easy process
August 18, 2022

Simple, straight-forward booking process. More words to fill 50 characters.

Date of experience: August 17, 2022
Australia
1 review
0 helpful votes
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Easy to use
August 18, 2022

Website was easy to use and easy to navigate
I would definitely use them again

Date of experience: August 17, 2022
Canada
1 review
0 helpful votes
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Complicated and little info
September 17, 2022

I needed to know if the dog was acceptable and even though I checked off dog, here was no confirmation that the dog would be accepted when we got there. It was also hard to tell if the rooms were ground floor or not as the site said it was all one level and then referred to stairs. Or if they faced the lake or the garden and if that mattered in any way to the comfort or usefulness of the room. I had to phone and talk to the front desk to get my questions answered but still so not quite know what to expect. Other sites I have used showed a picture of exactly which room I was booking so I knew what I was getting.

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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Review
August 18, 2022

Good except for mandatory 50 character review. Odd

Date of experience: August 17, 2022
Canada
1 review
0 helpful votes
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Easy
August 18, 2022

Easy to navigate the website and order my room online

Date of experience: August 17, 2022

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hotelsone.com
Laredo, TX, United States