On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HotelsOne Reviews Summary
HotelsOne is a hotel booking website that allows users to search and book hotels worldwide.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
No thanks it is I'm not okay to force a review. Please think about this
L'hôtel n'est pas très propre. Vieux tapis, lit mous, espace restreint, éclairage froid. Bref 2 étoiles en plastic
When making my reservation, it was listed as free cancellation. Only AFTER making the booking did they inform me of a 1 night cancellation fee by the hotel.
Don't like the unclear communication- even this survey came over asking to confirm I got a confirmation code but it is really a customer survey. Would suggest more transparent communication.
I didn't realize I was dealing with a third party bc I went to the hotel's website directly so when I got a confirmation from Hotel One it was a little confusing. Like I don't know now if I booked direct thru the hotel or if I was redirected to a Trivago type situation, which can affect the amenities and rewards for a repeat customer to a hotel. So it's kind of confusing. Communication and clarity could stand improvement.
My wife and I book with hotels one and had no issues. They made it super easy, once the booking was made we just had to show up.
J'ai fait une demande de réservation pour 2 chambres et je ne suis pas certaine de l'avoir fait...
Can't believe my credit card was already charged. Never before has the card been charged until actual check in/out. Will never use this site again.
Stayed here before. Excellent! We stayed at this hotel 10 years ago for our daughter's wedding. It was excellent and they were very accommodating. We had purchased some champagne and they allowed us to use the living room area off the lobby for our family to gather and enjoy the champagne. They even provided the glasses. We are staying again for our daughter's birthday party in the area.
Quick and easy booking. Nice clean room. Room faced busy highway, but did not hear any road noise. Good hot breakfast. Would definitely book again.
Quick and easy, thanks for making things so easy. What more can i say.
You give updated and emailed slow not right away. Just give updated after right away so that customer will be satisfied that is all
I live in a flat and can't put my correct address in. It is 10/25 Tylers Road. Please make it easier for us oldies to book.
From the business
Save up to 75% on hotels in 15,000 destinations worldwide. Read hotel reviews and find the guaranteed best price on a choice of hotels to suit any budget.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members