Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HotelsOne

HotelsOne

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate HotelsOne?
grey stargrey stargrey stargrey stargrey star

HotelsOne Reviews Summary

HotelsOne is a hotel booking website that allows users to search and book hotels worldwide.

This summary is generated by AI, based on text from customer reviews

service
119
value
26
quality
163

Instant Feedback

67,233 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Helene R.
Unfollow Helene R.
Share Review
Report Review

Non remboursable
October 30, 2022

J'ai confirmé ma commande tout en prenant connaissance de l'avis de non remboursement mais je déplore ceci car à 68 ans tout peut arriver.
J'aurais dû appeler directement l'hôtel pour faire une réservation avec possibilité de& annulation. C'est ce que je ferai à l'avenir

Date of experience: October 30, 2022
Florida
1 review
0 helpful votes
Follow Douglas L.
Unfollow Douglas L.
Share Review
Report Review

Good
October 30, 2022

Good. Good. Good good good good good good good good good good good

Date of experience: October 30, 2022
Australia
1 review
0 helpful votes
Follow Frances P.
Unfollow Frances P.
Share Review
Report Review

, fasdafsdafklhaslfhlakhflkshlksadhflsakfhlfkjashflkfjhlksjhflkfhlksjhfalksdfhalkfashdflksjfhlksfhd

Date of experience: October 29, 2022
Mexico
1 review
0 helpful votes
Follow Luz I.
Unfollow Luz I.
Share Review
Report Review

Todavía no me he hospedado
October 30, 2022

Me llegó la encuesta y todavía no me he hospedado. En cuanto a la compra por este medio, estuvo bien.

Date of experience: October 29, 2022
Canada
1 review
0 helpful votes
Follow Marion Y.
Unfollow Marion Y.
Share Review
Report Review

Good service
October 29, 2022

Good all around timely service. Everything happened promptly and professionally

Date of experience: October 29, 2022
Canada
1 review
0 helpful votes
Follow Rhonda T.
Unfollow Rhonda T.
Share Review
Report Review

5 Star
October 29, 2022

Entering information for hotel stay easy and quick.

Date of experience: October 29, 2022
Michigan
1 review
0 helpful votes
Follow Cynthia S.
Unfollow Cynthia S.
Share Review
Report Review

Easy booking
October 29, 2022

Bought it from US for my grandchildren in Canada. It was very easy and quick.

Date of experience: October 29, 2022
Mexico
1 review
0 helpful votes
Follow María C.
Unfollow María C.
Share Review
Report Review

Buen precio
October 29, 2022

Gracias, todo fue muy rápido. Ya tengo ela reserva impresa.

Date of experience: October 29, 2022
Canada
1 review
0 helpful votes
Follow Nicky W.
Unfollow Nicky W.
Share Review
Report Review

I booked a reservation on a Tuesday for the upcoming Saturday night in Victoria at the Bedford regency hotel, l had to correct the first booking, on Wednesday I cancelled the reservation using their online system and received an email with the following response (attached below)however my hotel room was never canceled and they refuse to refund my money, hotels one is blaming it on the Bedford however it is their system that failed

Date of experience: October 29, 2022
Georgia
1 review
0 helpful votes
Follow Rhonda D.
Unfollow Rhonda D.
Share Review
Report Review

Great experience
October 29, 2022

No issues. Was super easy. I would choose this the site again and would recommend it to others in the future.

Date of experience: October 29, 2022
Canada
1 review
0 helpful votes
Follow emmie L.
Unfollow emmie L.
Share Review
Report Review

After i entered all my requirement you gave me a total cost of $772.73, including taxes and etc, i took a picture of the screen, and then i entered my visa card, and then hit the confirmed... i thought everything is good. I went for a dinner, afterward i saw your confirmation of booking in, you have a total charge of $ 1047. 74
I called your phone which was in the booking confirmation email. There was no one answer the phone, it kept looping with voice message... it wasted half an hour my time... i reported this to the crime division of the police. I was exhausted in dealing with this in the evening to 10:30 pm, but no result

Date of experience: October 29, 2022
Mila W. HotelsOne Rep
over a year old

Dear Emmie,

Thank you for your review. Upon inspection of your booking we noticed that you booked in USD and that your creditcard was charged in CAD. The full amount of your booking (USD 773.01 / CAD 1,047.74) was refunded to your credit card.

Best regards,
HotelsOne

Canada
1 review
0 helpful votes
Follow Nathalie M.
Unfollow Nathalie M.
Share Review
Report Review

Chambre ordinaire
October 29, 2022

Bruyante
Les lits sont inconfortables
Le bain n'est pas propre

Date of experience: October 29, 2022
New Mexico
1 review
0 helpful votes
Follow Kathy L.
Unfollow Kathy L.
Share Review
Report Review

Thanks for allowing me to book and cancel due to emergency and book again with no penalty.

Date of experience: October 28, 2022
Canada
1 review
0 helpful votes
Follow Diane I.
Unfollow Diane I.
Share Review
Report Review

Excellent
October 28, 2022

Belle expérience, courtoisie, propreté, excellent service tout était au rendez-vous.

Date of experience: October 28, 2022
Canada
1 review
0 helpful votes
Follow Marta V.
Unfollow Marta V.
Share Review
Report Review

I have not been there yet.
October 28, 2022

Fast and easy booking. I booked in through a computer.

Date of experience: October 28, 2022
Texas
1 review
0 helpful votes
Follow John U.
Unfollow John U.
Share Review
Report Review

Can't find a receipt
November 26, 2022

I had a good stay But after I returned home I realized I did not have a receipt for the hotel cost. I called the hotel and they. Said I would have to contact Expedia. I have not had any luck contacting Expedia. Frustrating as hell

Date of experience: October 27, 2022
Australia
1 review
0 helpful votes
Follow Gillian X.
Unfollow Gillian X.
Share Review
Report Review

Easy use
October 27, 2022

Great to get a referral from site fully booked and was easy to find alternative location

Date of experience: October 27, 2022
Florida
1 review
0 helpful votes
Follow Katherine G.
Unfollow Katherine G.
Share Review
Report Review

Service
October 27, 2022

Very easy to work with the hotel looks beautiful and came highly recommended

Date of experience: October 27, 2022
Canada
1 review
0 helpful votes
Follow Pascale I.
Unfollow Pascale I.
Share Review
Report Review

Nuitée au Sépia Sainte-Foy
October 27, 2022

Tout était très bien, l'hôtel ainsi que le restaurant Galopin.

Date of experience: October 27, 2022
Brazil
1 review
0 helpful votes
Follow Clemilson B.
Unfollow Clemilson B.
Share Review
Report Review

Good
October 27, 2022

Boa e rápida, não tenho muito que dizer sobre o site, é bom

Date of experience: October 27, 2022

From the business

Save up to 75% on hotels in 15,000 destinations worldwide. Read hotel reviews and find the guaranteed best price on a choice of hotels to suit any budget.


hotelsone.com
Laredo, TX, United States