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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Hugo was 5 star….i am sick today (?Monday Blues/ handicap issues/ elderly.crappy day…still got to work
Timely, respectful, actionable answers…services like this for those people issues but must work…makes such interactions joyful! Thank you!
Called Asheville Hampton Inn on Brevard road for the coming weekend and spoke with Alex. What a great experience. He was very accommodating and professional.
He covered every detail in the reservation without being all drawn out. He was pleasant and friendly and I appreciated it very much.
Went over my questions on amenities and facility.
My many thanks for the professional way he took the reservation. If in the future anyone who has the pleasure you'll understand.
Thank you Alex
Bruce
Greetings Bruce,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alex, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Greetings Robin,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very easy and pleasant person to deal with. Answered all questions and concerns
Greetings,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very good
Attention to detail was good and confirmed understanding.
Hello Kevin,
Thank you for your feedback! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was kind and professional. Reviewed and explained everything.
Greetings Linda,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Easy, very polite, precise 👍. Well spoken easy to understand, got the job done and double checked
Hello Danette,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Reservations were handled with Jorge. He was very kind and efficient. Good job!
Hello Susan,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
After I had trouble making a reservation online, Margot quickly got us booked for the dates and rooms we wanted.
Greetings Tina,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Carlos help making reservations and arranging for our park and fly
Greetings Kathy,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Rachel was informative made it seamless in booking and was able to verify distance to places we needed to be close to.
Hello Kathleen,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hi Jairo was an excellent and very clear sales person who explained everything very well.
Greetings Lazara,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Jan took the time to listen and get me the best deal I could get. Explained everything so I could understand and he was very pleasant while dealing with me.
Hello Pat,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very friendly, kind, courteous, and charming
Character 50 49,48 47,46 45,44 43,42 4140 do I have enough characters yet? How is this part of the survey the worst part having to fill in all the characters if I had known that I probably wouldn't have bothered
Hello Rent,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I was unfamiliar with the area I was going to and I I am traveling with a small dog. Sean could not have been more helpful. He went above and beyond what was necessary to find me a place that would accommodate pets and I had some other confusing issues since I didn't know exactly where I was going and what it was near anyway he was just amazing😘
Hello Jill,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sean, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
In the beginning of my conversation with Crissa, I asked her if she was actually answering the phone at the hotel I wanted to stay at and she clearly told me YES. That turned out to be a lie. I also told her I did not want cancellation protection. Crissa said she was not going to charge me for that. But she still tried to charge me that fee and I caught it before the credit card charge went through. This lady lied to me twice and I don't appreciate that.
Good Morning Rickey,
Thank you for bringing this to our attention, I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H. Feel free to escalate it to me personally at [email protected]!
Kindly,
Melanie Planelles
[email protected]
Great customer service and I really appreciate getting my new reservation book thanks
Hello Soyan,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Good Morning Ron,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Czarina did an amazing job finding me a hotel. Great personality and friendly to visit with. She checked different hotels in the area to find me the best rate. AAAA++++
Hello Michael,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carina, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Had a wonderful conversation. Very helpful conversation and personable.
Good Morning Edwin,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Linda,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles