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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Daniel was knowledgeable and friendly. I had questions about changing a reservation. He guided me through the canceling procedure online and rebooked my room for the changed date. He was very sweet and the whole process was very efficient.
Hello Sylvia,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Horrible. She didn't even let me finish without transferring me to the place I have been having technical issues with all morning. If she would have stayed on the line she would have understood that.
Hello Kelle,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles
The person was really nice and helpful. Efficient and clear.
Greetings,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Miguel went above and beyond to find me an available room, with patience and kindness. Exceptional customer service!
Hello Jordan,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called for a Marriott reservation for the French Quarter Fest. The hotel was full. Jason was able to find us very reasonable alternative and took care of all the details.
Hello Leslie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jason, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I needed to book an extra night at the hotel.Kellee walk me through the process and completed my request.i told her that I was in evacuation area for the Hughes fire in Castaic.very grateful to her
Hello Steve,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kellee, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Cesar was able to change my reservation dates with no charge. At one point we were disconnected and he promptly called me back. I really appreciate this customer service.
Hello Tyler,
Thank you for taking the time to provide us with feedback; we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Cesar. We love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was having issues as this was my first time booking a hotel and I kept ending up at 3rd party sites and Cesar helped me book it over the phone.
Hello Tyler,
Thank you for taking the time to provide us with feedback; we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Cesar. We love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very pleasant and friendly. Looking forward to our stay.
Greetings Kathleen,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
She was very patient and extremely helpful. She had to explain things to me several times because I didn't understand.
Hello Mary,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our customers, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My experience was terrible and a well learned lesson. I booked a room for $122.00. I agreed so I gave my credit card information. That's when the price went up to $212.00. Being a 66 year old senior that's too much for my budget. So I cancelled and was charged to cancel all within a 30 minutes period. I Love my stays with all the Holiday Inn Express. Had I known you were taking $50 of my dollars I wouldn't have cancelled.
Reservation was quick and easy. Representative was attentive, fast and easy to communicate.
Hello Ashley,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Dave did a wonderful job however I thought for sure there would be a better deal if booking out three months ahead and also having a loved one incarcerated at the prison there would have been better rates but there's not and that makes me very sad hence the reason for my low Stars
Hello Madelyn,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles
Hugo was patience and helped me get a reservation in at last minute and he was so calmed and professional! Overall, great job!
Hello Alessandra,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Agent was rather gruff and impatient. And the ultimate cost was twice the website
Hello Peter,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Thank you Gisell for your professional and courteous service. You were very helpful in explaining all of the details and amenities. Appreciated your clarity in answering our questions.
Hello Joanne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Gisell, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel plans!
Kindly,
Melanie Planelles
A bit of trouble on my part to understand the procedure and dialect. Ria did her best and was very helpful.
Thank you
Lani Brewer
Greetings Lani,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Ashley was incredibly helpful and friendly. She was very knowledgeable.
Hello John,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Patrick was very helpful, quick, and courteous. He was the fifth person I talked to, but was the first one to take his time to help.
Greetings KeAnna,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aymee,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles