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HotelPlanner

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...


hotelplanner.com
Founded in 2003
West Palm Beach, Florida, United States
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HotelPlanner Reviews Summary

HotelPlanner has a rating of 4.4 stars from 4,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Angelas review
May 19, 2025

She was super friendly and happy to help. She found me a discount of 5% and was very understanding of my strange last name

Date of experience: May 9, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Brittany,

We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Minnesota
1 review
0 helpful votes
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Timothy's Service
May 19, 2025

Timothy was very attentive and helpful. Answered all of my questions and got my reservation handled quickly.

Date of experience: May 9, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Cole,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Oregon
1 review
0 helpful votes
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Great service
May 19, 2025

I made a reservation today it was really quick and easy. I talked to Jason. He was very friendly and professional. I had a few questions and he knew all the answers. Which is more than I can say for some places I've stayed. He's definitely agreat asset! To your company.
I stay at the Baymont whenever I can. The staff is always very friendly and helpful and the room is always clean and comfortable.

Date of experience: May 9, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Greetings Carol,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jason, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles

New Hampshire
1 review
0 helpful votes
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Room reservation
May 19, 2025

Edgar was awesome and made the transaction so easy! Very pleasant gentleman to work with! I had tried to make the reservation online but had difficulty doing so and so I called the hotel and Edgar did the work for me.

Date of experience: May 9, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Tammy,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles

Florida
1 review
0 helpful votes
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Hotel Booking Experience
May 19, 2025

Hotel booking experience with front desk Lindsey was outstanding! Great customer service! Looking forward to staying at the hotel!

Date of experience: May 9, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Ruben,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Maine
1 review
0 helpful votes
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Good information Received
May 19, 2025

He was very thorough and had the knowledge that I needed once I know for sure I will be calling him back. Thank you.

Date of experience: May 8, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Patricia,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Kentucky
1 review
0 helpful votes
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Fabulous and helpful!
May 18, 2025

Wonderful, helpful, courteous and kind. Easy to work with and very efficient.
Made reservation process fabulous.

Date of experience: May 8, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Erin,

We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Utah
1 review
0 helpful votes
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Reservation
May 18, 2025

Tha best experience ever we always recommend to friends & family members when we have to travel the first thing to come up in my mind it's looking for comfort inn near the place where we go

Date of experience: May 8, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Maria,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to helpl Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Pennsylvania
1 review
0 helpful votes
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We are Hilton Honors Members and frequently book reservations at the Hampton Inn Williamsburg Square. Today we booked 2 separate reservations with Joyce, who was friendly, very knowledgeable, and helpful as we had several requests related to being handicapped. She was EXCELLENT!

Date of experience: May 8, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Vivian,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Joyce, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Minnesota
1 review
0 helpful votes
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Smile in her voice!
May 18, 2025

The woman who assisted me was congenial, very refreshing! The payment procedure very easy and secure.

Date of experience: May 8, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Greetings Laura,

We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

New Hampshire
1 review
0 helpful votes
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GREAT SERVICE
May 18, 2025

Emilio was nothing but pleasant, very helpful, and extremely kind and funny. He went out of his way to get me the best deal possible for my son's graduation. He knew how important this was for our family.

Date of experience: May 7, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Greetings Wendi,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emilio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles

Utah
1 review
0 helpful votes
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Great service!
May 18, 2025

Brian was helpful and professional in helping me get our room. He made it quick and painless. After we had issues with the Web site continually asking if I was a bot.

Date of experience: May 7, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Greetings Ron,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Brian, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles

California
1 review
0 helpful votes
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Great Customer service!
May 17, 2025

The representative was very helpful, professional, polite and courteous. She was patient, and went the extra mile to ensure that the reservation process went smoothly.

Date of experience: May 7, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Sharon,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Texas
1 review
0 helpful votes
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Making Reservation.
May 17, 2025

Julia did great! She was very thorough and professional. She was very kind and wonderful to talk to. Making the reservation was so easy. Making reservations are usually difficult for me but Julia was awesome!

Date of experience: May 7, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Greetings Rick,

Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Julia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!

Kindly,
Melanie Planelles

Florida
1 review
0 helpful votes
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I accidentally booked the wrong date in my age. It was able to find me another locations. Fairy patient very friendly and very professional.
You don't get too many people like that nowadays

Date of experience: May 7, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Greetings Robert,

We appreciate you taking the time to provide us with feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Florida
1 review
0 helpful votes
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Great service
May 17, 2025

She is a good to. Explain and no rushed me I am very very satisfied with Rosalie and she talked very well English and she is easy to understand

Date of experience: May 7, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Patrick,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

California
1 review
0 helpful votes
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Good experience!
May 16, 2025

John was very personable and very professional. He answered all my questions and was very helpful. He was also very pleasant and friendly.

Date of experience: May 6, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Anna,

We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

California
1 review
0 helpful votes
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Dealora is who I spoke to
May 16, 2025

This was a horrible experience.
She lied and said she had applied a government rate
The rate was never replied and she said I was getting a discount and my three nights was $1900
When I decided to call the hotel directly, my hotel stay was only a little over $600 and that my government rate was never applied with Dealora. She lied and I canceled my reservation immediately

Date of experience: May 6, 2025
New York
1 review
0 helpful votes
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Helpful and patient
May 16, 2025

Lauren was very patient with me and answered all my questions she took her time and did not rush me and was very pleasant as well

Date of experience: May 6, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Hello Nancy,

Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles

Louisiana
1 review
0 helpful votes
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Holiday Inn
May 16, 2025

Pleasant, cordial and accommodating! Each time we visit, it is always pleasurable! The rooms are comfortable and the food is delicious!

Date of experience: May 6, 2025
Hotel P. — HotelPlanner Rep
12 months ago

Greetings Faye,

We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!

Kindly,
Melanie Planelles