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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,956 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Brian was fantastic and I would definitely recommend him! Great service! Wonderful job! He went over and above
I call to set up a reservation, and Lauren answered the call. She was very professional pleasant and really easy to work with. I really enjoyed setting up this reservation with Lauren. Thanks Lauren for the amazing service.
Good Afternoon Jim,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Lauren, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Edgar was very professional and helpful in answering my questions and completing my Reservation Request
Hello Marsha,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
First of all I believed I was talking to the hotel not a second party! I said I was bringing a pet and had to pay $100 when I got here thought it was included! The room was wrong and I'm so glad the hotel could change it after I drove for six hours! So disappointing!
Hello Luann,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Very satisfied with booking process and agent.Looking forward to our stay and business in Plymouth………………………………….
Hello Lisa,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
It was a pleasure to speak with Lindsey. She was very professional, knowledgeable and very helpful with my request.
Greetings Maria,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Lindsey, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very professional, friendly, and courteous helped make reservations for backup hotel for wedding. Resolved credit card issue. Your review process is unnecessarily time consuming and confusing
Hello Bernie,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very helpful in helping get the phone number to take care of my problem.He was very knowledgeable and was able to get the information in a very timely manner and was courteous throughout the conversation.
Hello Darrell,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I think I may have left my jewellery case at the hotel We were staying there for a week from the 25th april
Breanna was very professional and provided the information I needed.thank you for your patience and help.
Hello AL,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Julio was extremely helpful
And professional. He took good care of our requests. It was a pleasure talking to him.
Hello Mark,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Friendly and helpful service by Adrian. Friendly and helpful service by Adrian. Friendly and helpful experience provided by Adrian. Friendly and helpful experience provided by Adrian.
Hello Jodi,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Dan was polite, informative and helped me find the perfect reservation as I needed long term parking!
Hello Maria,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
VERY THOUGHTFUL AND CONCERNED ABOUT US FINDING LODGING FOR TONIGHT. SHE WENT OUT OF HER WAY TRYING TO ACCOMMODATE US.
Hello Carlas,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I could not be more pleased with the agent that helped me very informative. And went out of his way to make sure that I was happy.
Hello Jay,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was super friendly and happy to help. She found me a discount of 5% and was very understanding of my strange last name
Hello Brittany,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Timothy was very attentive and helpful. Answered all of my questions and got my reservation handled quickly.
Hello Cole,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I made a reservation today it was really quick and easy. I talked to Jason. He was very friendly and professional. I had a few questions and he knew all the answers. Which is more than I can say for some places I've stayed. He's definitely agreat asset! To your company.
I stay at the Baymont whenever I can. The staff is always very friendly and helpful and the room is always clean and comfortable.
Greetings Carol,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jason, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Edgar was awesome and made the transaction so easy! Very pleasant gentleman to work with! I had tried to make the reservation online but had difficulty doing so and so I called the hotel and Edgar did the work for me.
Hello Tammy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hotel booking experience with front desk Lindsey was outstanding! Great customer service! Looking forward to staying at the hotel!
Hello Ruben,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Shawnee,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles