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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Very nice and friendly and helpful lad helpful. I'm just filling up the rest with nothing to get my 50 characters.
That was the best interaction I have had when trying to get a last minute reservation
Greetings John,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
It is alway refreshing to have someone in customer service who is nice, pleasant and understanding. He made my experience great. 3 thumbs up.
Greetings Marvin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanenr to be a part of your travel plans!
Kindly,
Melanie Planelles
Very professional and courteous service. Everything was done quickly and accurately.
Greetings Carl,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
So helpful and fast! Very personable …. Found me a good rate
Greetings Leslie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Needed a quick reservation for my mom during a power failure and Laura was very helpful and accommodating!
Greetings Andrea,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very helpful with giving discounts for our stay and help with planning another day later.
Greetings Barb,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Horrible! Took my card number and didn't book my two rooms for 7 nights then kept hanging up on me when I needed help. Multiple people men and women! I WILL BE REPORTING THIS TO THE POLICE!
Greetings Shelby,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Very nice voice could understand every word and sometimes you can't. Very helpful and kind. Thank you
Greetings Ann,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very good except price per room was almost double the price shown on line! Mae, nevertheless, did a fine job and repeated all info back accurately.
Greetings Rod,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called for a last minute change of plans & needed to secure a room for one night. Huberto was the representative I spoke with & he was very helpful.
Greetings Joyce,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Huberto, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called to get information about the hotel and talked with Luis G. He was extremely helpful and very polite.
Greetings Cheryl,
Thank you for reaching out and providing us with valuable feedback!
Kindly,
Melanie Planelles
Quick need for a room and the help I got was efficient and helpful to get the last room available at short notice
Greetings Daniel,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelpLanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Awesome job, very polite and helpful getting close to the venue that we are attending. Quick easy process to reserve our room
Greetings Edward,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called needing lodging and transportation that day and the next morning. Jorge was great! Very friendly, knowledgeable and patient with me on the phone.
Greetings Renay,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jorge, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called from MA to make a reservation for our son and daughter in law,, who unfortunately has Stage 4 Terminal cancer. They will be staying two nights. Jose made it stress—free, and easy for me(78 years old) on the 22nd! You're blessed to have a terrific guy like Jose working for Country Inn and Suites!
Greetings Carolyn,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jose, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Outstanding. 10/10 Alberto; answered all questions! Professional
Greetings Pati,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great communication this experience was terrific. Many times great hotel motel.
Greetings Rick,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The representative was extremely helpful and answered all of my questions very professional
Greetings John,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelpPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I have pictures 2 Cockroaches on the wall, killed one, one run under refrigerator, moved refrigerator, found the one and 2 more. Kids were screaming and afraid the place was dirty. Afraid to sleep in beds... I had been sent a credit within 10days it has Not happened nor my deposit..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Gary,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles