On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
Reservation went smoothly. The reservation agent was courteous and efficient.
I thought I was talking to Hyatt. Now I find out you booked through Expedia
It was a breeze to book online, the personal was very polite and efficient.
Greetings Rebecca,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Room NEEDS not only renovated, but above ALL kept clean, much more than was. Bathroom door Needs to be rehung as you could barely close it!..
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
The phone service making my recent reservation was simply outstanding. Timothy did an excellent job. I was wonderfully cared for.
Greetings Michael,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Hank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Courteous professsional and thorough. The agent offered various options in room rates and answered questions about location, restaurants and amenities
Greetings Patrick,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Abraham really was a great help getting a room for 2 days with a good price thank you Abraham for your time and help
Greetings Debra,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Abraham, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very professional and helpful. She was knowledgeable and very patient with me.
Greetings Marvin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very professional. Concise, very knowledgeable. It took just a couple minutes. Thanks Brandon.
Greetings Jamie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Outstanding Performance in Customer Service and warm welcome. Excellent performance by the Front Desk. Enjoy my stay very much.
Greetings Raymond,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
In a last minute decision to extend an overnight stay at the beach, we called to reserve a room. Given it's the 4th of July weekend, we knew we were taking a chance. A young man by the name of Eric Osciel answered the phone, and what a pleasant surprise! Polite, patient, professional. With multiple other calls on hold, and yet he took his time to ensure we were taken care of and had all that we needed. You could almost hear him smile through the phone when we were talking. I hope this young man is recognized for his kindness and courtesy and his wonderful telephone presence. 25 years in customer service myself, I can tell you this young man knows what it's all about.
Greetings Dee,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eric, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Greetings Dorice,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was really worried, but my planner helped me out and fixed all my concerns.
Greetings Mary,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Excellent customer service care! Highly recommend and appreciate all the support and help! Have a great weekend
Greetings Lisa,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelels
An absolute pleasure to work with! Tyler was very easy to work with and explained everything which he was doing.
Greetings Joe,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Sarah was very kind answered all my questions did an amazing job customer service! Very helpful!
Greetings Cecil,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sarah, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Christian was an excellent Customer Service Reservation Rep, he answered all my questions was very polite, He was on point with everything.
Greetings Stephanie,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called wanted to make reservations the price I was quoted was a little too high for me Gary was very good about pointing out he could help me out he done a terrific job I can't say enough about him would recommend your place in him thank you very much Danny H
Greetings Danny,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Gary, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I didn't reserve a room. However the 3rd agent was kind patient and considerate. We had a language barrier because his English was very broken.
Greetings,
I'd love to help! Please feel free to reach out to me personally with any further questions or concerns, my email is [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Without hesitation called hotels to make sure the pools were running and was friendly the whole time
Greetings Lauren,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Hotels Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Carla,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles