On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
I was overcharged... I canceled my reservations inquired about my refund... now no one wants to talk about my 400 plus dollars that's been taken from my account...
Angel was very nice while I called from out of state (North central MS) to make a reservation at the Holiday Inn Express in Clinton TN. Angel had a great disposition on the phone. Thank you!
Greetings Jacqueline,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Angel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Greetings,
Thank you for taking the time to provide us with feedback, we greatly appreciate it!
Kindly,
Melanie Planelles
She was very Nices and kind. She took her time with me. I was so excited. I thank you for helping me!
Greetings Angelia,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very helpful! Christian took care of everything in a prompt manner.
Greetings Daniel,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Pleasant and very helpful attitude. Herman is the best person for this job. Thanks
Greetings Jennifer,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Lenin was patient and pleasant. I hope I can say thank you personally when we check in.
Greetings Rita,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Joyce was very professional and helpful with my reservation and my questions.
Greetings Lynn,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Called to make a reservation. Manny was very pleasant and helpful. He was very kind and supportive even though I discovered I was using a wrong credit card. He helped me figure out what was wrong and continued to be very kind.
Greetings Martha,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Manny, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Wonderful efficient very knowledgeable diligent great customer service a 100 I would score him polite. Just over all terrific 👍
Greetings Paulina,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to find out the rates for an upcoming trip. Francisco was very warm and friendly. He was able to answer my questions right away
Greetings Shikita,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Paul answered the phone. He was personable, funny, supportive and knowledgeable. He answered questions without hesitation. He 💯 made me feel comfortable booking at your establishment. He is an asset. Thank you, Paul! I hope the rest of the employees and our stay is/are as easy to deal with and as pleasant as Paul is.
Greetings Erica,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Paul, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Patient and helpful. Great way to help in the hotel industry.
Hello Tracy,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was very calm and patient with me when I spell a long names not very well. It was warm to talk her. Wish you all the best!
Greetings Sam,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Agent did not ask if I wanted to prepay for room or pay at check-in. I was blindsided with a $583 charge because of this lack of communication as agent chose prepay.
Greetings Allison,
I'd love to help! Please feel free to reach out to me personally at [email protected] with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Very efficient and friendly. The reservation agent found a good rate, and conveyed the intformation very efficiently.
Greetings Kathryn,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
We arrived at the hotel and our reservation had not arrived. Manager tried to find it and we called Wyndham. No help there
Greetings Marilee,
Thank you for reaching out! I am pleased to inform you that a full refund of $235.77 has been issued back onto the card used to purchase your reservation. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
Hugo in Asheville was very nice and professional. Made me feel like family. He's a great asset to your team.
Greetings Roger,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Pushing extra fees on the customer that there not aware of! Shame on your company!
Greetings Frances,
Thank you for reaching out! I am pleased to inform you that a full refund of $592.09 has been issued back onto the card used to purchase your reservation. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
Satisfactory! Alex was had great customer service! Clear, easy and quick!
Greetings Ponce,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Fabian,
Thank you for your patience! I am pleased to inform you that a full refund of $319.93 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles