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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Pedro assisted me with trying to cancel my reservation. He was kind enough to send me a link to my trip insurance so I could start the refund request process. He also said if I wasn't able to cancel to call them back.
Luvensky worked through a detailed reservation with kindness and top notch customer service. He made this very easy for me and I suggest you commend him in any way possible. Thanks, Luvensky!
Greetings Trish,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Luvensky, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Ian found me the room I wanted & was very efficient! Thank you!
Greetings Marion,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Christopher was very helpful with my reservation and to help me choose a room
Greetings Joni,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
He did a great job restating my reservation for the hotel room, thumbs up.
Greetings Johnny,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Soft spoken. Patience. Explained what was needed and to whom I needed to call. Assisted with phone number.
Greetings Annie,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Uchanno is the reservation rep. Who assisted with the reservation. He seems knowledgeable and willing to assist. He was very polite throughout the entire conversation.
Greetings Hari,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, were always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Edwin was professional knowledgeable, and very patient with me. He is a great representative of your corporation. Yes, I will consider the Marriott family on my next travel.
Greetings Rose,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edwin, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Planner was very clear with communication and booking details
Greetings Kenneth,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Great! Leonardo answered all questions promptly and offered great suggestions. He was aplessure to deal with.
Greetings Robert,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
He was very efficient and very fast. I really appreciate that.
Greetings Mike,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Was great and she answered all the questions I hadā¦ Niya was nice and polite and provided great customer service
Greetings Nicholas,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Horrible and very rude! Tried to cancel a reservation and was given the run around
Greetings Pamela,
I'd love to help! Please feel free to reach out to me personally at [email protected] with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Greetings Caryl,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Real easy and pleasant will do again if needed. Very pleasant and knowledgeable
Hello Thomas,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Luis Eduardo, the hotel planner, at Gaylord Opryland was VERY helpful with planning our stay in August 2025. This is a family trip & hopefully our room will either be next door or near my son's family - Leah or Alex Bueno - as a special request that was made by Luis.
Greetings Vivian,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Luis Eduardo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Emmanuel was patient and understanding and did Ä„is best to help. Appreciate the great customer service.
Greetings Laurie,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Luis was extremely helpful and patient. He assisted me in finding a room during a complete airport cancellation. He went above and beyond and it's truly appreciated
Greetings Rebecca,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
What a nice guyā¦ Gracious, courteous, and extremely helpfulā¦ when we couldn't book at the hotel that was initially called, he searched around, found the exact right accommodation at a hotel that was perfectly locatedā¦ What a guy!
Good Evening Stephanie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The gentleman abruptly hung up on me when I was trying to get him to clarify whether or not the hot tub was still in the basement. He originally said in the room? I said no the basement. He mumbled and I tried and asked again if it was in the basement. He never answered he never said by, never said is there anything else. He hung up the phone. With my question not clearly answered and being hung up on iwent elsewhere.
Greetings Sara,
I'd love to help! Please feel free to reach out to me personally at [email protected] with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Amy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Pedro, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles