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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I was adding onto an existing reservation and he helped me and made it very easy to get done.
Christine did a great job and answered my questions very professionally.
Carolyn was very friendly and very helpful with making my reservation
Gustavo was informative and very helpful while securing my reservation at the hotel.
He took the time to explain and was patiently waiting for my response. He confirmed all information before finalizing any charges. Thank you for great customer service!
I got the run around trying to collect on an offer I had earned. Stay 2 nights get a third night free. The first 4 agents, upon hearing why I was calling quickly told me they couldn't help. One transferred me to an automated systems that asked for information I didn't have. I had to hang up and call again. One gave me the number of a completely different hotel chain. One told me to call the front desk for assistance. The front desk said they couldn't help and gave me another 800 number to call. I will say that last number was were I needed to be and the agent there understood my request and was extremely helpful. But on the whole, it was way too complicated. The correct contact should have been on the original offer..
She did an awesome job she was clear to understand and very nice and helpful
Great experience, very kind and thoughtful, pleasures dealing with him on both the phone and in person
After bad experiences with travel sites I now call and do any bookings with Hotel or travel with vendor by phone. Today I connected with an easy to understand, knowledgeable courteous agent that I wish all agents were like.
Wow, Jennifer did one of the nicest jobs on the phone taking my reservation that I can remember! She is so personable, thorough and efficient. This position sets the stage for the hotel and this was as good as it gets!
Shannon was very professional and easy to work with. She made my reservation effortless.
Angel was very professional courteous and efficient.
I was given great service when I was inquiring about a possible room rental.
Christine Jane was very patient and helpful. This as she was the only person at the desk so she needed to answer calls and check everyone in.
The agent was very polite she know her job I enjoy talked to her she made my job easy i thank gor all the thing that the hotel. I know my family be well take care of.
Allen was extremely helpful booking our hotel. The whole process was made easy by his great customer service skills.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members