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HotelPlanner

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...


hotelplanner.com
Founded in 2003
West Palm Beach, Florida, United States
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HotelPlanner Reviews Summary

HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.

This company responds to reviews on average within 1 day

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New York
1 review
0 helpful votes
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Bad experience!
April 14, 2024

I did not receive an e mail confirmation. I was given a confirmation number: *******SE*******.
I can not find anyone to assist me. I was given many numbers all a dead end. Even given a number for the front desk that a recording said had been disconnected. *******550!

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Fantastic job.
April 14, 2024

The Check-in process was very easy. Hassle-free experience. Great job by the front desk.

Date of experience: April 3, 2024
Wisconsin
1 review
0 helpful votes
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Unhappy
April 14, 2024

I thought I was talking directly to the hotel. According to the information on the site the room should have been $179. I am being charged $317. My son has been stuck in Colorado for two nights. I needed him in a safe hotel. When he asked at the front desk they told him I did not book directly through the hotel. How can a third party charge so much more? Very very disappointed!😡

Date of experience: April 3, 2024
District of Columbia
1 review
0 helpful votes
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Hotel
April 14, 2024

He was very knowledgeable of his product and showed good patience with me.

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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Horrible
April 14, 2024

Horrible, the worst. Disconnected every time, still no help

Date of experience: April 3, 2024
Pennsylvania
1 review
0 helpful votes
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Hotel reservation
April 14, 2024

The front desk employee named Cory was very helpful at Hampton Inn Gettysburg. However, being that the price of the room was higher than I expected, I decided not to book it. That's ok. Eventually, I will visit Hampton Inn Gettysburg in the future. Just not at this time.

Date of experience: April 3, 2024
Illinois
1 review
0 helpful votes
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Excellent service
April 14, 2024

This representative helped find me the perfect place to stay after my first choice was CB booked. Very personable and friendly

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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Great job
April 13, 2024

Very helpful, good attitude
At least fifty characters

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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Rude and unprofessional
April 13, 2024

Unhelpful and rude, gave me a text message including the 0000 so you can't even just click on it…

Date of experience: April 3, 2024
New Jersey
1 review
0 helpful votes
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Best service
April 13, 2024

Kevin was great. He was very personable. He was competent and assisted me in making the best reservation possible.

Date of experience: April 3, 2024
Georgia
1 review
0 helpful votes
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Every Hotel needs to have employees like Jose, very kind, patience and very professional

Date of experience: April 3, 2024
Missouri
1 review
0 helpful votes
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Tnesha
April 13, 2024

Tnesha was very polite and truly gave her attention to my concerns. She was successful because of her dedication. I was extremely satisfied.

Date of experience: April 3, 2024
Maryland
1 review
0 helpful votes
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Didn't help
April 13, 2024

I tried to tell him that I was paying for my son in law's room. My daughter is having surgery. We are having bad storms on the Eastern Shore and can't get over there until around 7:00 pm. He hardly spoke English and told me he would transfer me to the front desk, and never did it.

Date of experience: April 3, 2024
New York
1 review
0 helpful votes
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Excellent service!
April 13, 2024

Lauren was super helpful and very friendly! I'm completely satisfied with my experience. Thank you!

Date of experience: April 3, 2024
Illinois
1 review
0 helpful votes
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Great Service
April 13, 2024

Laura was great at helping me book the rooms we needed. She was very patient,nice and helpful. Thank you

Date of experience: April 2, 2024
Maine
1 review
0 helpful votes
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Extra Points for My Hotel Planner
April 13, 2024

It was a crazy time to look for a room in Maine because of the Big Nor'easter coming. But this woman just kept trying. She never gave up until I booked a room. They were grabbed up as I was waiting. She was cheery, polite, and optimistic. A wonderful employee! I would have been pulling my hair out if I didn't have her to help me.

Date of experience: April 2, 2024
Arizona
1 review
0 helpful votes
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Room book for conference.
April 12, 2024

Carolyn was fantastic! I had some trouble online and went ahead and called. She was super helpful. Got my room booked and took care of me in just a few simple minutes. Great job. Thank you!

Date of experience: April 2, 2024
California
1 review
0 helpful votes
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Great service
April 12, 2024

Carolyn was very helpful and knowledgeable for finding me a affordable rate in area where I was looking to stay

Date of experience: April 2, 2024
Oregon
1 review
0 helpful votes
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Excellent communication skills
April 12, 2024

Mario was easy to understand and was very helpful in the booking process. He went out of his way to handle the reservation.

Date of experience: April 2, 2024
Ohio
1 review
0 helpful votes
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Amarillo assistance
April 12, 2024

Helpful, took all the difficulty out of booking a room on the road.

Date of experience: April 2, 2024