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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I did not receive an e mail confirmation. I was given a confirmation number: *******SE*******.
I can not find anyone to assist me. I was given many numbers all a dead end. Even given a number for the front desk that a recording said had been disconnected. *******550!
The Check-in process was very easy. Hassle-free experience. Great job by the front desk.
I thought I was talking directly to the hotel. According to the information on the site the room should have been $179. I am being charged $317. My son has been stuck in Colorado for two nights. I needed him in a safe hotel. When he asked at the front desk they told him I did not book directly through the hotel. How can a third party charge so much more? Very very disappointed!😡
The front desk employee named Cory was very helpful at Hampton Inn Gettysburg. However, being that the price of the room was higher than I expected, I decided not to book it. That's ok. Eventually, I will visit Hampton Inn Gettysburg in the future. Just not at this time.
This representative helped find me the perfect place to stay after my first choice was CB booked. Very personable and friendly
Unhelpful and rude, gave me a text message including the 0000 so you can't even just click on it…
Kevin was great. He was very personable. He was competent and assisted me in making the best reservation possible.
Every Hotel needs to have employees like Jose, very kind, patience and very professional
I tried to tell him that I was paying for my son in law's room. My daughter is having surgery. We are having bad storms on the Eastern Shore and can't get over there until around 7:00 pm. He hardly spoke English and told me he would transfer me to the front desk, and never did it.
Lauren was super helpful and very friendly! I'm completely satisfied with my experience. Thank you!
Laura was great at helping me book the rooms we needed. She was very patient,nice and helpful. Thank you
It was a crazy time to look for a room in Maine because of the Big Nor'easter coming. But this woman just kept trying. She never gave up until I booked a room. They were grabbed up as I was waiting. She was cheery, polite, and optimistic. A wonderful employee! I would have been pulling my hair out if I didn't have her to help me.
Carolyn was fantastic! I had some trouble online and went ahead and called. She was super helpful. Got my room booked and took care of me in just a few simple minutes. Great job. Thank you!
Carolyn was very helpful and knowledgeable for finding me a affordable rate in area where I was looking to stay
Mario was easy to understand and was very helpful in the booking process. He went out of his way to handle the reservation.
Helpful, took all the difficulty out of booking a room on the road.
Answer: I attempted to email, submitted a support request, called numerous times, requested call backs (received 0), attempted to chat and was continuously ignored or "disconnected", never once reaching anyone that would or could help me. Customer Service at HotelPlanner is nonexistent.
Answer: HP's staff is full of deceitful and despicable liars. Do not use HP for planning any trips if you wish to have smooth, happy travels.
Answer: Just do not use! HP is awful and they will spoil your travel plans!

