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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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She was amazing. Went out of her way to look at other hotels in the area as well due to your hotel being booked. I have called for a month in the hopes something would open up and she was the only one who explored other hotels and was beyond kind!
Hello Tommy,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help!
Kindly,
Melanie Planelles
Lauren was a terrific help in ensuring that 3 of us were able to get rooms during a heavy booking period. I cannot thank her enough for the lengths she went through to accommodate our needs.
Hi There Zane,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are absolutely overjoyed to hear you had such a great time with Lauren, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Tim gets a perfect 10 for friendly and efficient service. Thanks
Good Morning Laurin,
We are so pleased to hear you had such a great time booking your reservation with Tim! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Excellent…… provided options and willing to help locate a hotel to meet our needs.
Good Afternoon Paula,
We are absolutely delighted to hear about the lovely experience you had booking your reservation! Quality and value are suoer important to us, so its great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Edgar was very patient pleasant and accommodating- he took the extra steps to ensure we were in the area we needed to be as we are traveling from out of town.
Excellent customer service!
Hi There Shirley,
We're so happy to hear from you, thank you for your valuable feedback! Providing excellent service and support is at the heart of what we do, and knowing we've met your expectations means so much to us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Edgar was very helpful very kind and patient helped me and answered every question.
Hello Barbara,
Thank you for taking the time to reach out to us and providing us with such lovely feedback! We are delighted to hear you had such a wonderful experience booking your reservation with Edgar, we always strive to provide the best service and are glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Lindsey was professional and very helpful in getting this done on such short notice, MUCH APPRECIATED
Good Afternoon Jack,
We're so happy to hear from you, thank you for your valueable feedback! We are absoultely overjpyed tp hear you had sucg a lovely exprience with Lindsey, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Brandon has dealing with people skills give him a raise immediately
Good Morning Rodney,
Thank you for providing us with such lovely feedback, we greatly appreciate it! We always stive to provide the best service, and we're glad to hear our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Rayna,
We appreciate you taking the time to write us a review! Providing excellent service and support is at the heart of what we do, and knowing that we've met your expectations means so much to us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Brandon answered, I explained that the link for our group was not working snd ask him to make reservations. I ask him if he was familiar with our group the Revelers. He said he wa. He ask me the dates, I have them to him. He sent me to another place that ask me for a number that started wiyh a H, I did know of no such letter, number. I was stuck in space. He had answered as Hyatt in Greenville si I assumed he was there. So I called back two more times getting people in a call center but answering as Hyatt Greenville. Finall someone gave me the direct line to Greenville but did not tell me I had to pick the correct option, so again sent to space. Finally call and answerd for what I hope is the right person, however after on hold the person voicemail came on tell me she was tied up or with someone. I left message I hope they will call me back. As for how Brandon rated I say a big fat "0".
As for Hyatts automative call service, you think you sre being smart, but what you ste doing is making it hard forgood paying customers to book rooms. You should be ashamed of this type of service trying to save a dollar but loosing 10
Called to make reservation for 3 nights. Diane was very helpful and professional. We are looking forward to our stay.
Hello Ann,
We are so happy you booked your reservation through us! Thank you for taking the time to provide us with such lovely feedback about Diane, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The easiest reservations I have ever made! The information requested was given in a pleasant manner and ever need was met in a satisfactory manner.
Hello Mark,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We so pleased to hear you were able to book your reservation with ease, we aim to provide the best service for every customer and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Extremely friendly, very helpful and courteous. She made sure I had what I needed and was patient. She was very detailed and provided me with information needed.
Hello Shaun,
Thank you so much for taking the time to give us a 5-star rating! We are absolutely overjoyed to hear about the lovely experience you had booking your reservation, we love knowing we have people on our team willing to go above and beyond for our guests!
Kindly,
Melanie Planelles
Speak and clear. Easy to communicate.
Patient and nice to talk to.
Hello Cuong,
We appreciate you taking the time to provide us with feedback! We understand the importance of a hassle-free booking, and we're happy we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I have a corporate rate and after being quoted a MUCH higher rate I stated I guess I need to call direct. The operator immediately hung up.
We got stuck in terrible traffic and needed a place to stay. We are very grateful for the help we received.
Hello Shawn,
Thank you for taking the time to provide us with such valuable feedback, we greatly appreciate it! We are delighted to hear you were able to book your reservation successfully with such a time crunch, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Jonathan was exceptional in guidance to get the room needed for a brief stay in Newnan.
He was particularly patient as we explored several options for this unexpected stay/trip.
Thank you, Jonathan.
Hello Charolotte,
Thank you for reaching out and providing valuable feedback, we greatly appreciate it! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for allowing HotelPlanner to be a part of your travel needs!
Kindly,
Melanie Planelles
Hello David,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Lisa, reservations specialist at Holiday Inn Express Gahanna did an exceptional job assisting me with scheduling and paying for reservations today.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Morning Lisa,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are absolutely overjoyed to hear about the wonderful customer service you received, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles