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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Wonderful young man. He helped me though the booking a room
Good Afternoon Tom,
Thank you for sharing your positive experience with us! We're delighted to hear that our team member provided you with exceptional assistance during your room booking process. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Reservations complete in less then 5 minutes! Same rate as all third party sites
Hello Jeff,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs.
Kindly,
Melanie Planelles
The gentleman/Cory, and pardon my language, was a lying sack of poo poo. I was booking a room for the North Hampton Fairfield Marriott online. I am a Marriott member, but didn't have my number handy and I know you get a discount. So I called what appeared to be, a number for Marriott. Cory said that I couldn't book a room online and if I did, it wouldn't be there when I got there. He said this is my biggest problem. People try to book online and then it doesn't work and they tell them to call this number. The price online was 367 and he said that doesn't exist and I have to pay 509. I went through the process of booking through but at the same time booked online. I told him that I just got a confirmation from Marriott that I have this room at the cheaper price. He said he can check his system and that doesn't exist and I need to book through him and I'm making this all too complicated. When I got to the North Hampton Marriott I told the story to the manager. He said I have two bookings and he would cancel the more expensive one. Turns out that he canceled the one from Fairfield/Marriott can't cancel the one from the third-party. I am now disputing this case for fraud with my credit card company.
Good Morning Lisa,
Thank you very much for your kind words! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Kindly,
Melanie Planelles
Hi There Mitzi,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Quick and easy reservation. The room I needed was available and the price was pretty good.
Hello Sally,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are so pleased to hear to were able to book your reservation with ease and in a timely manner, we aim to provide the best service for every customer! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I am most grateful and thankful for a very gracious courteous and helpful representative helping me obtain a reservation. My niece is getting married & I am traveling for her wedding. Mr. Karlo Gadin was most courteous, understanding, & patient in helping book reservations. I look forward to my stay. I have stayed with Country Inn Suites many times on my visits to Savannah & have always been very pleased with accommodations & impeccable service of staff members.
Hello Henrietta,
Thank you so much for your heartwarming feedback! We are delighted to hear about your positive experience with Karlo and are grateful for your kind words regarding our service and accommodations. Congratulations to your niece on her upcoming wedding, we're honored to be a part of your journey!
Kindly,
Melanie Planelles
Hello Danny,
We're so happy to hear from you, thank you for taking the time to provide us with feedback! We are delighted to hear you were able to book your reservation with ease and in a timely manner, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
While attempting to enter cc# to pay for my reservation, 4 numbers were being added automatically
That I did not add. Representative noted this and had me re-enter the cc#s. Once again this happened that 4 #s were added to the beginning of what I had entered. Representative became frustrated and what I perceived to have raised his voice to me. I calmly explained that what I saw on my cell phone screen was the first 4 numbers that I had not entered. Representative then sent me a text message with a link that I could then enter my cc# without any more complications. In my professional opinion, as a nurse manager, I believe this situation certainly could have been handled improved communication.
They charged me two deposits because I exstended my stay. They only returned one deposit. Now I have to sue in small claims for my other $175. Manager is lazy and very rude!. Corporate hides thier phone number because they don't give a $#*! about their guests.
Good Morning Sheila,
I'd love to help. I'm having a hard finding your reservation in our system due to the fact that the only information I am seeing is 'Sheila L." Please provide me with the itinerary number for your reservation beginning in H and I'd be more than happy to further assist you! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
You charged me two deposits and only returned one. The manager is rude. And when caught telling lies you yells that you are screaming at her! Absolutely crazy. Pomona La Quinta is just plain run by crazies!
When he said the price for a 2 queen bed room at Holiday Inn Express was over $240 I told him that I didn't want to book a room and would go onto the website since it was much cheaper. He became very rude and with a condescending tone told me that it was going to be a lot more expensive and after taxes it was going to be the same amount he was quoting. I ended up booking the room online for $149 for a King bed which is what I wanted anyway and taxes only came to $22. The room cost me $180 all included, WITHOUT ANY ATTITUDE!
Unacceptable we called and cancelled the reservation because it was booked for a different city that was repeatedly told to him and he still put it down for a different city. And now we've been waiting for more than 10 days for our money refund. AND WE STILL HAVEN'T BEEN ABLE TO RESOLVE THIS ISSUE! CALLED AGAIN TODAY AND WAS TOLD THAT WE HAVE TO WAIT FOR ANOTHER PHONE CALL! RIDICULOUS!
Good Morning Larry,
I'd love to help. I'm having a hard finding your reservation in our system due to the fact that the only information I am seeing is 'Larry R." Please provide me with the itinerary number for your reservation beginning in H and I'd be more than happy to further assist you! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Timothy could not have done a better job helping me when I truly wasn't functioning well. We had a death in our family and I couldn't think straight so he done it all for me! Exceptional help!
Hello Linda,
Thank you so much for sharing your experience with us! We're deeply sorry for your loss and are grateful to Timothy for providing exceptional assistance during such a challenging time. We strive to provide compassionate support to our customers, and it warms our hearts to hear that Timothy went above and beyond to help you when you needed it most.
Kindly,
Melanie Planelles
Nashema was excellent. So helpful, efficient & truly a nice person. She booked my reservation quickly. I wish all customer service personnel were has professional & helpful as Nashema. She's a keeper Marriott.
Hello Lynn,
Thank your for sharing your experience with Nashema, we greatly appreciate it! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Didn't speak English very well—couldn't understand him. Then rates quoted were considerably higher than website.
Hello Lynn,
We appreciate you sharing your feedback with us. Ensuring your satisfaction is our main focus, and I'm here to help if you have any further questions. Let me know how I can assist you further with your reservation, and I'll be happy to address any questions you have. Feel free to reach out to me at [email protected]. Looking forward to hearing from you and assisting you further!
Kindly,
Melanie Planelles
Emmanuel was very helpful and very polite. He helped me with last minute reservations.
Hello Jodie,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Michael took care of me. He was very pleasant and explained everything in great detail.
Hello Marcie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing excellent service and support is at the heart of what we do, and knowing that we've met your expectations means a lot to us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Jerry,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help!
Kindly,
Melanie Planelles
Had an easy and smooth booking, she was excellent!
Hello Gonzalo,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We take pride in our customer service, and it's always rewarding to know we've hit the hark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Morning Dane,
We appreciate you taking the time to provide us with feedback! We are delighted to hear that you were able to book your reservation with ease and in a timely manner, we aim to provide the best service for every customer and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles