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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,956 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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The person that helped me was very helpful. There were a few questions she couldn't answer because the information was not available to her but she did a good job.
Greetings Lisa,
Thank you for sharing your experience with us! We're delighted to hear that our team member was able to assist you effectively. We strive to provide excellent service, and your feedback helps us ensure we're meeting our goals.
Kindly,
Melanie Planelles
Very pleased with the information given to me and the reservation details
Hello Donna,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Alex, you never answered any of my questions, you hung up on me!
Hello Colleen,
We appreciate you sharing your feedback with us. Ensuring your satisfaction is our main focus, and I'm here to help. Let me know how I can assist you further with your reservation, and I'll be happy to address any questions you have. Feel free to reach out to me at [email protected]. Looking forward to hearing from you and assisting you further!
Sincerely,
Melanie Planelles
I wish I could talk too her everytime I book a room
Hello Antwane,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We always strive to provide the best service, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very courteous and helpful she answered all my questions and got me what I was looking for.
Hello Jim,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Edgar was very efficient and pleasant. I was very pleased, having had a problem on the website.
Hello Robert,
Thank you for sharing your experience with us! We're thrilled to hear that Edgar provided you with efficient and pleasant assistance. Our team strives to deliver exceptional service, and it's wonderful to know that Edgar made a positive impact during your interaction. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My experience today was very pleasant and swift great service
Good Afternoon Desiree,
We're thrilled to hear that you had such a pleasant and swift experience with us today! Providing excellent service is at the heart of everything we do, and it's wonderful to know that you had a positive interaction with our team. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was very knowledgeable, helpful and polite. She answered all of my questions and was happy to review details and options
Hello Nancy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Elmarx was super friendly and helpful. He checked the sizes of the rooms and made a recommendation. I booked on line because I had the room and code already entered.
Hi There!
Thank you so much for sharing your experience with us! We're delighted to hear that Elmarx provided you with friendly and helpful service, ensuring that your needs were met with care. It's great to know that our online booking process was smooth and convenient for you as well. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called late at night and needed a room (pet friendly) and was taken care of immediately. Very sweet and friendly.
Good Afternoon Dawn,
Thank you so much for reaching out and sharing your experience with us! We're thrilled to hear that we could assist you promptly and provide a comfortable, pet-friendly room for your stay. Providing exceptional service, especially during late hours, is always our priority, and we're delighted that we could make your experience with us a positive one.
Kindly,
Melanie Planelles
You did the best job possible for giving me info on the hotels ability to accommodate electric cars! Thank you!
Good Afternoon Elizabeth,
Thank you so much for your kind words! We're delighted to hear that you found the information helpful. Ensuring our guests have access to amenities that meet their needs, including electric car charging options, is a priority for us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Pleasant checkin, very clean hotel & room. Alejandro was very professional & friendly. He even saved the day by providing me w/a phone charger... (for Android) LOL.
I would stay here again.
Courteous, professional and knowledgeable of the task
Greetings Belinda,
Thank you for your lovely feedback! We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Interaction with Kim was very professional and very pleasant. She made the booking process very easy.
Hello Bryce,
Thank you for sharing your positive experience with Kim! We're delighted to hear that she provided you with professional and pleasant service, making the booking process easy for you. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hello Diana,
We're delighted to hear that you had such a positive experience with our team member! Providing excellent service and making your booking process seamless is always our top priority. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hello Angela,
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with is. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
My customer service representatives was excellent, patient and look for the best affordable hotel rates.
Hello Sharene,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Awesome Carolyn was very informative and knowledgeable about the add on th my reservation in Loveland Texas! Thankyou
Hello Brent,
We are delighted to hear you had such an awesome experience booking your reservation with Carolyn. We always strive to provide the best service, and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
We are both disabled and your agent knew what we needed and what room would be best for us. She cared about our safety tried to get us close to other family members. I can't wait to visit Seabird!
Hi There Marylynn,
Thank you so much for your kind words! We're delighted to hear that our agent was able to assist you effectively and ensure your safety and comfort during your stay. We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Afternoon Winch,
Thank you for your kind feedback! We're thrilled to hear that you're satisfied with our services. Providing you with options and discussing the best plans is always our top priority. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles