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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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My hotel planner was best I have ever talked to. She was willing to take time with me and explain things that I might not have understood. She was willing to go the extra distance for me. I've had one individual hang up on me because he was frustrated with me, my hotel planner would never have done that. She's wonderful.
Very courteous and helpful! Would book again based on her professionalism.
All questions were answered thoroughly and the mountain is very polite
Grace was wonderful. She did a great job of explaining everything to me very polite and very thorough.
She went above and beyond. However, I was traveling with someone who decided to make other arrangements.
Made reservations to stay at the Super 8 motel in Wooster Ohio and spoke with Felix. He explained everything to me in detail and made sure I knew the cost and verified the dates to make sure they were correct. Pleasant experience.
Josh was very helpful. Checked out several locations to find the best place for me.
Very good. Brandon was great
He gave me all the information I needed.
Thanks
I was told by Rachel that I was booking a hotel with Park to fly services. It turns out the hotel booked does N OT have this capability. I bb tried to cancel only to be told there is a 30% penalty. Now I am fighting with this company because In was not getting what I need so, I bb want a full refund.
I was talking to hotel and was hung up when trying to figure amount
Alexandre was a very nice person to work with. He was friendly, professional, and very patient. He answered all of my questions and gave me information that was very beneficial to my trip. He is an asset to your company.
The agent was very patient with me when I put my credit card number in since I forgot to tell her it was an American Express card. Everything went well.
From start to finish Machille wea excellent person she explained everything and worked with me all the way
Hello David,
Thank you so much for your kind words! We're thrilled to hear that Michelle provided you with excellent service and support throughout your experience. Our team takes great pride in delivering top-notch assistance and ensuring that our customers feel informed and supported every step of the way. Thank you for allowing HotelPlanner yo be a part of your travel plans!
Kindly,
Melanie Planelles
My representative was kind, thoughtful patient, polite, professional and has exceptional customer service skills.
Hello Gretchen,
We appreciate you taking the time to provide us with such lovely feedback. Providing excellent service and support is at the heart of what we do, and knowing that we've met your expectations means a lot us. Thank you for allowing HotlPlanner to be a part of your travel needs!
Kindly,
Melanie Planelles
She stayed with me, guiding me through navigating what I need to do to resolve my booking dilemma.
She went well above her basic job requirements to help me as a customer.
Good to know such individuals still are on the job
Hello Rose,
Thank you for sharing your experience with us! We're delighted to hear that our team member provided exceptional service and went above and beyond to assist you with your booking dilemma. Ensuring our customers feel supported and valued is at the core of what we do, and it's wonderful to know that our efforts are appreciated. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana,
Thank you so much for sharing your experience with us! We're delighted to hear that our agent provided you with exceptional service and demonstrated patience throughout your interaction. Ensuring a smooth and hassle-free experience for our customers is always our top priority. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles