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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Hi There!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Alexandra was helpful and very efficient. She sent me the phone numbers that I needed to be able to get more information. Very professional
Hello Yolanda,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are absolutely overjoyed to hear you had such a great time booking your reservation with Alexandra, we love knowing we have people who go above and beyond for our guests! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Excellent. The lady was very careful and read things back to us to confirm. I felt she was very clear, concise and nice.
Good Evening Ken,
We're so happy to hear from you! We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel needs!
Kindly,
Melanie Planelles
Zion was extremely proficient and professional when creating my reservation. She created an engaging and delightful experience.
Hello James,
Thank you for taking the time to provide us with feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called Felix answered the phone right away answered all my questions got me the room and the days I was planning. Great experience 👍
HI There!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
My husband and I called to make a reservation for 5/16/24 (today) reservation was made and when we arrived at the hotel to check in there was no reservation. I called to cancel the reservation and was told there was no reservation. Desk clerk Leon D. Said it was too late and he couldn't do anything. The lady we were talking to said we had to take our phone to Leon so she could talk to him. Leon said the system was down and he could not do anything. Lady said she would cancel the reservation. She asked what else she could help with and I said we needed a room for tonight she stated that we needed to walk in to a motel to get a room and not to book on line. She could not help us get a room. Lady called my husband and said she could not cancel the reservation.
After a long day of airline travel delays, Jennifer at Courtyard was very helpful with securing a hotel room.
Hello Derek,
We appreciate you taking the time to reach out! We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Michael was really great and patient. I appreciate his guidance for the reservation.
Hello Joan,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear you had such a great time booking your reservation with Michael, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The young lady who I had the pleasure of talking to, who helped me make my reservation was pleasant, personable, polite and professional! It was a pleasure talking to a phone representative who possesses ALL of those qualities in addition to knowing her business. She was able to answer my questions and provided insight about various issues of concern. She is most definitely an asset to your organization!
Greetings Sam,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very polite and helpful in my reservation. He explained the amenities and requested an early check in if possible.
Hello Anne,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We are so pleased to hear you had such a great time booking your reservation, we're always happy to hear our customers are happy. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called the local hotel number but it went directly to reservations. I asked if I'd reached the hotel directly as that is who I needed to speak to regarding a question.
Instead of giving me any other information, I was hung up on. I called a total of 5 times and each time I was hung up on when I explained I needed to speak to
The hotel directly about a question and that I was calling the local # listed on the website. Econolodge has forever lost a customer
Hi There!
Your satisfaction is our top priority and I'd love to assist you. Please inform me of how I could further assist you, and I'll gladly address any inquiries you may have. You can reach me at [email protected], I look forward to your reply!
Kindly,
Melanie Planelles
Awesome experience very helpful answered every single question I had with no hesitation! It's refreshing to know customer service still exists!
Good Evening Richard,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Spoke with Neal twice to sort things, both times excellent customer service. Courteous and helpful.
Hello Ezra,
We greatly appreciate you taking the time to provide us with such lovely feedback! We are delighted to hear that you had such a great time booking your reservation with Neal, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
My Host was Christina. And she did an excellent job of setting up my reservation. She was polite and very helpful.
Hello Joseph,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The person I spoke with was flippant. I explained that two days ago the price was $50 less (40% less). I had checked it (and several other hotels) several times because I was trying to figure out the location and reviews. Once down to two options, I reviewed with a friend & we selected this one due to the convenience even tho slightly more costly. In a curt way, the reservation clerk said that's just the way things work and that's why they say book right away. Prices only go up never down. I fear I may have contributed to the system thinking there was greater demand because of the number of times I opened the page. Anyway, I said well I'm going someplace else and he said okay and hung up - almost b4 I finished. I'm in the Hilton rewards program and have never experienced such lack of regard for the customer — not even a 'sorry this didn't work for you'.
I was having a problem using my visual card over the phone the young lady Sara hung in there with me very polite
Brandon did his due diligence to secure the best rate for our stay in Brooklyn. He did it in a very friendly and professional way. Thank you Brandon for an excellent experience.
I talked to two people for this reservation. Both answered my questions and helped me secure a room. Samantha and Mia were great! Thank you for your help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Jessie,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We take pride in our customer service, and it's always rewarding to know we've hit the mark.Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles