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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Very friendly took care of business and handled all my concerns
Jennifer was a big help in getting me a reservation close to where our friends will be and in securing travel protection since we are unsure if our arrival date.
The associate Lisa that set up my reservation was very thorough and professional. Very much appreciated.
Did a very good job of getting me 3 rooms together
Edgar, my planner was exceptionally polite, professional, and extremely confident in what he was doing. I appreciated his calmness, clarifying my request and then reviewing all of the details once we made the charge final. He's a true asset for your upfront and first impression.
THIS PERSON WAS RUDE AND HUNG UP ON ME. I ALWSYS STAY AT THE HOLIDAY, but if you keep hiring this kind of people I'm going to change hotels. I need a hotel room for tonight ASAP in Tulare ca. It's a family emergency. I'm driving 5 hours and this person hangs up on me.
I called to book 2 rooms at the Hyatt in Portland Maine, both rooms with king size bed, check in June 3 check out June 4. I received a quote including taxes of $602 and provided my credit card.
When I received the confirmation email, I was charged $392.11 per room!
This is unacceptable!
In order to cancel the reservation, It took 3 phone calls and 30 minutes and then told it would take 6 to 10 days to see the credit on my card? It took five minutes to charge me but a week of credit me.
Horrible booking experience. So upset!
I only made one reservation then I ended up with 2 reservations. I'm the only one who made the reservation
The person I talked to said I did not have to pay till I checked in
Hello Gerri,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear you had such a lovely experience booking your reservation, we love knowing we have people on our team willing to go above and beyond for our customers. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The clerk answered promptly and professionally. He answered questions and accommodated my requests for a room for one evening.
He prompted me to continue with my reservation and sent a confirmation quickly.
Easy and accurate including my last name which is usually a struggle.
Hello Stephanie,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! Providing exceptional service is at the core of what we do and we're happy you had such a lovely experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hugo was awesome in helping me book my room over the phone!
Hello Ronald,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help!
Kindly,
Melanie Planelles
I called the hotel to get two rooms. There was an online price through Holiday Inn's website. The young man who answered the phone "Patrick" did not want to honor the Holiday Inn website price. So I just booked the rooms through the website. He was actually trying to charge me $100 more per room. When I told him how much the price was online, he just kept repeating himself. I even tried to explain to him that I was a member and that meant nothing to him. Patrick just kept saying the same thing over and over again.
Everything went well as expected during the reservation process. Arturo was very courteous and helpful, getting me exactly what I wanted for two nights' stay.
Hello Michael,
We appreciate you taking the time to provide us with such lovely feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very well she answered all my questions no attempts tell me got me the best value for my stay
Hello Michael,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called to make reservations (only way to get military discount) and actually got someone on the other end that you could communicate with. It was simple and easy.
Hello Scott,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear you were able to make your reservation with such ease, we stive to provide the best service and we're glad our efforts are being shown. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hugo was extremely helpful and provided information that was helpful in confirming my reservation along with info about some websites to avoid.
Hello Tom,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help!
Kindly,
Melanie Planelles
I called for reservations to a hotel we have stayed at for years. The process was flawless mostly due to the gentleman asking the questions.
Hi There!
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Wonderful and accommodating. And speaks so I could understand him. Very nice to talk too.
Good Afternoon Karen,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Quality and value are super important to us and we're happy we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was easy to understand. Seems like she went out of her way to help me find a room and did an excellent job. I would give 6 Stars
Hello Steve,
We're so happy to hear from you! We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I requested a reservation at the Hilton Harpeth Hotel
2 rooms, 2 nights in September of 2024. My confirmation was emailed to me for the Hilton Cool Springs. Who ever made the reservation did not provide a phone number to contact if the confirmation had an error. I am at the wrong location. No contact details for 3rd party who made the reservation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear you had such a great time booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles