On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
After many credit card denials. We got it right the third time. George was very patient with me. Also he was very concise in going over the booking. Did not talk fast and annunciate his words. A skill that is fading away in the customer service segment.
Emily represents the gold standard of Customer Service.
I wanted so very much to express my gratitude for the outstanding service Emily provided.
I travel the country for a living so I am constantly on the road, staying in hotels and airbnbs along the way. Over the last 3 years I have worked in 41 of our great states so as you can imagine I have had a multitude of different experiences when it comes to customer service.
Today I arrived in Portage MI, quite a drive from my home in Tampa Florida. My gps must have been on the frits because when searching for hotels near me google presented options about an hour north of my position in Grand Rapids. Unknowingly I called the first hotel that popped up and Emily answered the phone. Realizing my mistake I apologized and told her I would have to find something closer to my position. Emily went out of her way to find me a sister hotel that would fit my budget and even booked everything for me right there on the phone. As exhausted as I was it really meant a lot that she would do that. Besides keeping me in the "hotel family" which is good for business she left an impression on me that will keep me on the lookout for your hotels in the future.
Thank you Emily
-Jay
When I called, I asked was this a third-party and I was told that it was Marriott direct which was an Absolutely lie…. Absolutely totally unsatisfied with the customer service I received due to the fact was not told the truth.
I called looking for a last-minute room in Rockland, MA. The hotel I asked about was full, but Cesar quickly found one nearby within my budget. Friendly and efficient. Highest recommendation!
Called to make a reservation, when asked if we had AARP, etc I replied yes and we are Hilton honors silver vip members. Lady said ok and checked for a room. Said it would be in excess of $1,000. I told her I didn't understand, that we could get a room from Booking.com for $800 including taxes. She said ok and hung up on me.
On July 21, after suffering through a horrendous experience at Detroit metropolitan airport with the delays and cancellations, I needed to stay in the Detroit area because I could not get out. All hotels around the airport were booked so I booked the Kingsley Inn in Bloomfield Hills Michigan with you. I was charged at least TWICE the going rate. I feel that I am due a refund on half of the amount that I paid because I paid for the cancellation insurance.
She was caring, thorough, and listened to me. Thank you is not enough for her. She deserves a raise!
We were traveling when I called and had trouble hearing him but he was very patient and helpful.
The agent was polite, helpful, and professional. She expedited the reservation and verified all details.
Wonderful She was very helpful and it cost us less calling in and talking to someone
Jarvis was awesome customer service and answered all my questions.She handled my questions without a doubt.
Hello Pamela,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Was wanting to rent a room at the hotel but it was full he went out of his way to try and find me another hotel to stay at in my local area we appreciate all this help he spoke clear English was polite very helpful and informative
Hello Sam,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hugo was. Very helpful. He was patient, kind, & knowledgeable.
Hello Carrol,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Counseling reservation because of an emergency came up couldn't come Should have been two, but one couldn't come because they had emergency
This was the most pleasant experience that I've ever had. He went over and beyond to obtain answers to my questions regarding incidental fees. He was pleasant and knowledgeable. I give him 10 Stars
Hello Stephanie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I appreciate the assistance and he went above and beyond and texted me the direct number to the hotel. Thank you!
Hello Susan,
We're so happy to hear from you! We appreciate the time you spent to share your experience with us and we look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I was directed clearly and promptly to the correct department
Hello Alley,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Elizabeth was wonderful to help me find just what I needed for a special trip. She was very knowledgeable and went above and beyond to help me.
Hello Tracie,
Thank you for your feedback! We are delighted to hear that you had such a great time booking your reservation with Elizabeth, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michelle,
Thank you for your feedback! We are happy to hear that our team was able to assis you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles