On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
You did a fine job, my frustration comes from my not being able to book online and now calling I have to spend $200 more to book with you over the phone. I will look for a different hotel as their are many options.
I wanted personally Thank Jennifer for assisting me with my hotel reservations. She was so kind, warm, and extremely professional. She is truly an asset to your organization. It was such a wonderful experience! I will happily return for all future reservations! Thank you so much!
Hello Alison,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Jennifer, we love knowing we have people in our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The representative I spoke to was very professional and clear. I appreciate the helpful guidance that was given.
Hello Genelle,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Top shelf. Better not letter go any where. She's kind, considerate, in formative..
Hello Dewonna,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I called. Brandon answered the phone. I made my reservation and that was it. I did find a reservation online at the same hotel with the same accommodations for $61.00 cheaper and the choice to pay after I arrived. I didn't get that info from Brandon, but I would like to have the $61.00 taken off if possible.
Young lady, Lakeaia was so pleasant, helpful in asking if we need special access because of our age. Explained every detail, pricing and covered all questions. Excellent work Lakeaia.
Hello Rhonda,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Lakeaia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Nadine,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Jennifer was very helpful and friendly in booking the reservation.
Hello Audrey,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called to reserve a room and lady at the front desk was very short with me. The room I was looking for was available on Expedia but she said it wasn't available. She didn't offer any explanation or suggest options. She hung up without any niceties whatsoever. I booked the room with Expedia bc I am
Joining family there. It is a nice hotel and usually very friendly staff but today was not a pleasant experience.
I had decided to book a room last minute at a popular location on a small budget. He found a really nice place close and affordable
Hello Fred,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was so kind. And understanding that I was not computer savvy
She understood my need
She went above and beyond her duty
Hello,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Juan Ivan provided Perfect customer service-very polite and prompt assistance
Carlos addressed all inquiries with commitment and sincerity to help me find the perfect reservation. He was respectful and very competent.
Super sweet and gave her a good laugh. Very fast and efficient loved talking to her
Easily made reservation. Directions were easy to follow. Representative was very polite and helpful
Alex was very very patient and kind. He was the one who noticed my mistake with the dates! Oh it could have been bad if nit fir Alex! Thank you again Alex!
Ebony was very pleasant, knowledgeable, upbeat. Jut an all around very personable.
Nadia was delightful and professional in making my reservation experience successful.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles