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Hopper

2.6

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Hopper Reviews Summary

Hopper has a rating of 2.6 stars from 3,445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 11th among Travel Deals sites.

service
673
value
648
shipping
277
returns
471
quality
555

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Chris F.
1 review
0 helpful votes
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I love hopper updates ! However my current flight went much cheaper. Will my account be adjusted accordingly? Many thanks !

Date of experience: April 21, 2020
Paul W.
1 review
0 helpful votes
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A colleague of mine recommended hopper to me so I used it to book my flights to Aruba. Hopper saved me so much money with their price freeze. There was a glitch with booking the price freeze that I froze but hopper was there to help and fix the issue right away. Their customer service was attentive and helpful right from the start and was able to refund the difference of my price freeze. I definitely recommend using hopper!!!!

Date of experience: April 21, 2020
Joseph H.
1 review
0 helpful votes
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Super easy to use and navigate, this app has helped me get cheap flights for over three years. I love that it notifies me of low fares and I always feel less stressed because I can count on their predictions.

Date of experience: April 21, 2020
Sam A.
1 review
0 helpful votes
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First Time User
March 11, 2020

I heard great things about how Hopper will let you know when prices drop and upcoming trends in pricing. I to the website and it had me send a link to my phone. I was thinking booking a flight through my phone might be kind of annoying but it was so easy and literally was done within 4 minutes. I was surprisingly impressed with how easy it is to use and how helpful it can be for booking flights! 5stars!

Date of experience: April 21, 2020
Eric F.
1 review
0 helpful votes
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Thank you!
March 10, 2020

Very easy to use, and price freeze feature makes booking travel a lot less stressful. Making the five dollar charge an optional tip is a great idea.

Date of experience: April 21, 2020
Nick D.
1 review
0 helpful votes
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I went on Hopper to book travel for a mission trip 5 months out. Got the cities and flights I needed. Decided to take advantage of the price freeze and hold off booking for a few days. I didn't see anywhere the the price freeze did not guarantee the flight would be available if I waited. And one of the connecting flights was not available. Since I'm traveling with a group and not in control of the schedule I had some stressful moments making sure I got to my destination.
My wife and I have used Hopper before for our personal travel and always found some great deals.
Next time I'll read the fine print.

Date of experience: April 21, 2020
Brenda H.
1 review
0 helpful votes
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Flex dates??
March 10, 2020

Did that part of the app disappear?!?! I've been updating my app hoping it was a mistake, with no return of my absolute favorite feature. Being able to watch for cheaper days throughout a two month period was the main reason I used this app. Please PLEASE bring it back.

Date of experience: April 21, 2020
Sarah D.
1 review
0 helpful votes
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Great App
March 10, 2020

Easy to find flight deals and use the app. Flights need better refundable options. I like the travel insurance feature.

Date of experience: April 21, 2020
Frank A.
1 review
0 helpful votes
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Mrs Mcdonald
March 9, 2020

Hands down best app to get the best prices on all flights !! It actually monitors prices to let you know when it's the best time to buy !!!!

Date of experience: April 21, 2020
Tony Y.
1 review
0 helpful votes
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Great price, easy to navigate web site. I will be using them again.

Date of experience: April 21, 2020
Stephen Y.
1 review
0 helpful votes
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Easy to use
March 9, 2020

This was my first experience using Hopper. I was extremely benefited by it. It's very easy to look up flights, to select flights, to compare flight prices and times and different airlines, and to even buy flights. The whole process was very friendly and easy to use, and the app design was very engaging and simple. I would recommend Hopper to any and all.

Date of experience: April 21, 2020
Bob J.
1 review
0 helpful votes
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Hopper is awesome! I used it to find the cheapest flight for my honeymoon in Hawaii this summer!

Date of experience: April 21, 2020
Sam M.
1 review
0 helpful votes
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We ran into so many obstacles booking through traditional sites like travelocity and expedia. But then we tried Hopper and it was so fast, easy to use and transparent about pricing!

Date of experience: April 21, 2020
Bob J.
1 review
0 helpful votes
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My family and I were trying to watch flights for a family trip we have been planning. We were bummed to find the flights over $349 per person round trip... I waited just as it suggested but was hesitant due to the pressure of getting everything booked for my family. Then, it happened... I received a notification but now!' When I checked, the flights that Hopper found were $149 per person round trip! Now we are able to use the extra money on shows, tours, and dining that we were unable to budget in before! So excited about this and have been sharing with everyone!

Date of experience: April 21, 2020
Rebecca I.
1 review
1 helpful vote
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crashes?
March 8, 2020

usually very helpful, but the app doesn't even open anymore. i'd like to think it's because of the high volume they're receiving since flights are dirt cheap at the moment due to the virus, but doubtful. also terrible customer service, you'll go on a wild goose chase trying to get a hold of somebody so MAKE SURE you check over every detail of your flight before you give them a dime because once it's in, it's in.

Date of experience: April 21, 2020
Ruth C.
1 review
0 helpful votes
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MLB
March 7, 2020

Booked exact same flights on Hopper vs Delta and saved over $50.00.

Hopper is a great app, keeps you informed on price and when to buy.

Date of experience: April 21, 2020
Robert K.
1 review
0 helpful votes
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I love this app! Everything is at your finger tips and competition prices right in front of you. Just choose your price range then head over and book your rental car at book now- pay later! 5stars. 100% would recommend.

Date of experience: April 21, 2020
Kimberly C.
1 review
0 helpful votes
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Wonderful App!!!
March 7, 2020

First time flyer and this app made it so easy to find and book a flight for the right price!!!

Date of experience: April 21, 2020
William B.
1 review
0 helpful votes
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LOVE THIS APP
March 6, 2020

Where has this app been all my life?? This is my first time using the app and I love it!!!!

Date of experience: April 21, 2020
Mike C.
1 review
0 helpful votes
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Great app
March 6, 2020

This app is my go to while checking for flight prices and deals. I love it and the user interface is so simple and easy to navigate through. Wonderful experience overall!

Date of experience: April 21, 2020

From the business

Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.


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