HopperReviews 3,445

I used the "price freeze" option for flights, they took $88 as a fee to freeze that price for those flights. Came back to book, and no seats are available. They don't tell you theres a chance you wont have seats if you wait to book - or if they do its buried so deep you don't see it. Why would I pay you money to give me a set "price" on a flight I can't book? Does the freeze apply to other similar flights to that location? NOPE.

I would have just booked with the airline that day if I'd realized they were going to just steal my money.

Useless app and a scam.

I booked through them once, will not book with them again! Purchased the " cancel for any reason" and it was not honored. Tried to contact them through the app and no response. Didn't hear from them until I filed a complaint with BBB.

I booked a car for an arrival at 4:27, the car pick up is offsite from the airport, and the offsite location closes at 5. I can't use this. And there's no way to contact Hopper. Their system should have a way of blocking the time you're picking up the car if the pickup location is offsite. Even if the flight was on time, there's no way you can get off the plane, and to the offsite location before their closing at 5. There's no number to contact Hopper to resolve. I'm stuck dealing with car rental agency, who now will charge me more for changing to airport pickup. CRAPPY AND SCAM-LIKE. FIRST AND LAST TIME USING

The team is not honest and they lie and also they tried to charge you 150% extra wven if your credit ticket cost less the prices applicable in different flights companies is a big scams that's it

Transaction posts to account but flight never gets booked. Then when I contact hopper they tell me ohh sorry for the inconvenience. You will receive a credit in 3-10 days!

If you book a flight and the airline changes it, you have NO WAY of contacting them. They have no customer service. You're basically screwed. You accept whatever the airline changes your flight to or loose your money! The airline won't let you make changes because you booked through Hopper. Horrible experience.

Terrible company, I bought flights last year when COVID closed Hawaii. I tried to change flights multiple times and was able to change the first time, but then they changed the dates and I couldn't make that new flight. When I tried to change the second flight I was met with many obstacles and was never able to change it. I lost all my money for two flights to Hawaii plus the difference from the changes.
I recommend other companies or working directly with the airlines. This company does not even have a customer service number. Their email system is not efficient and most of the time they stop replying.

They had me waiting for more than 1 hour today waiting to find out what happened with my price freeze. They keep your initial payment to freeze a flight, then leave you on hold so your price freeze expires.

I recently received a motorcycle from Hoppers and the bike is a beast. The staff assisted me at every turn and they stayed patient while I tried to find someone to ship my bike from Texas to Illinois. The bike looks better than I thought and much better than the picture that it has when I saw it online. They cleaned her up and she is looking good. Again, I thank Triston and the rest of the staff for working with me. Great done by all. Teamwork. I tried to send a picture but it I wasn't able to. I am the one that bought the bike. I would have liked to send, but I am not the sharpest tool in the shed when it comes to computers. If you want a picture please text me (Julius) at *******222. I don't just give out my number. It is bad enough that we get inundated with a bunch of calls trying to sell you something on a daily basis. This is how much I want you to believe in Hoppers Cycles no matter where you are located in the country.

I was left stranded in NYC today. Hopper booked me with a closed hotel. They stated they weren't notified of the closure... I requested a change in hotel and all they offered was a refund that I would receive in 3-10 business days.

Freeze 7 tickets price, but I notice I selected wrong schedule, search options to cancel my transaction and found different ways to do it but non of them were real, it said there is an option to "cancel my trip" under help menu but is not. Every time to try to "contact us" link the app is not responding! There is no phone number, just information about Frequent Questions but nothing to cancel. Replayed email received for transaction confirmation they answer: "Dear Hopper Customer,

Please note that this email inbox is no longer monitored.

If you need to contact the Hopper customer service team, please open your booking in the Hopper app and complete your request under "Get Help." We look forward to helping you and we will get back to you as soon as possible.

Thank you for your patience!

Best,

Hopper Support

Has passed 3 days an had no answers. Called to my bank to report fraud and try to get my money back

My wife and I scheduled a vacation to Hawaii. I even purchased trip insurance, for extra money. We got out there fine, everything went according to the booking. Then when we were getting ready to end the vacation, hopper started sending messages that our flight had changed. They now wanted to do a 5 hour layover and make a 6 hour trip a 17 hour trip. I contacted them and informed them that I had purchased the trip insurance. Their response was that I needed to contact them 24 hours before the trip, even though they changed everything that day!
So, they don't honor their trip insurance and they turned a 6 hour flight into an all day and night ordeal.
We got to the airport at 8am and we returned home at 1am. Oh and their whole site was suddenly down so they didn't have to even respond!
I will never use their service ever again, and I strongly suggest that you do the same.

When I booked my flight through hopper, a duplicate was made. Same flight. Same passenger(me). Same seat. Same everything.

Now United is saying that I won't get my money back?!?! And now I cannot even get in touch with hopper.

How can someone even purchase the same flight for the same passenger? I am not TWO people! I submitted a request to Hopper ALREADY, explaining what happened, that I ALREADY submitted a refund request to United, and that they had ALREADY denied the request.
Obviously Jazzel at Hopper did not actually read my ticket, as she simply instructed me to submit a refund request to United — which I had ALREADY done.
"I understand that there's a dupe booking happened on your flight. You may request a refund through this link https://www.united.com/ual/en/us/fly/booking/refund-policies.html. Your UA confirmation is FQLN26 and the ticket number is **************.
Hopefully UA will processed the refund for you. If not, this ticket will be place into future travel credit which you can still use for your new flight. The validity is until March 11,2022.
Feel free to get back to us if you have any further questions and we'd be happy to help!"
——-
So, here I am AGAIN. Resubmitting the same request. It's been three weeks now and EVERY SINGLE TIME I try to submit the THIRD request (should've been taken care of the first time), I get an error message "Oops something went wrong". EVERY TIME. For weeks on end! I am never doing business with them ever again unless they REALLY make this up to me.
I have spent thousands of dollars with hopper over the last few years, and this is how I am treated.

BEWARE BEWARE BEWARE

The charge you for half of the price of your flight for keeping the same price for some days, then you have to pay the hole f$cling price of the ticket, the first charge is for the hope company no for the flight! What? They are not clear and then just don't answer I spend more paying through this app, never using this again

This app is a scam. I lost $52.00 to price freeze. Only lasted a few hours. I couldn't book my flight during or after the price freeze. Customer service does not exist. They copy and paste their responses. They must have said hello to me 10 times in the same thread. They take hours to get back to you. Do not use this app to buy anything! NOT LEGITIMATE

My boyfriend and I bought a ticket through hopper to go to Ireland for a graduation trip. We bought these tickets during the Pandemic and it said specifically we would be able to use these ticket until March 2022. I am getting deployed for a year and half so I am trying to book a trip for May 2021, and without a customer service line we are unable to rebook and have both been screwed out $1000. In my eyes Hopper hates veterans, and is not helpful in any way. The only way they can fix this is get back to me before 4 pm Mountain standard time, and help me rebook my tickets for 5/22/2021

DO NOT USE UNLESS 100% POSITVIE YOU'RE GOONG TO FLY!

Two loopholes I did not know they turned out to be a huge pain in the butt:

1. If you have to cancel in airfare, for example due to COVID, The company is happy to give you a credit; however, if your future flight is less than your available credit you'll lose the difference because the company only lets you apply the credit once. So if your original flight was $300 and your future flight is $100, you lose $200. They will not let you apply the balance to another flight.

2. If you book multiple passengers to one flight and have to cancel, the company will give you credit for the total amount but the app will not recognize the credit nor let you apply it. Since there is no customer service number, you have to create a service ticket via email, wait 24- 48 hours For a response, and then let them know the itineraries you want and hope they book it soon. Of course however, prices can change between the time you see it in the app to when they get around to booking your flight; which of course negates the whole purpose of the app to purchase flights instantly.

Totally not worth the head ache to save a few bucks.