HopperReviews 3,445

I decided to book a hotel with these guys. The website told me the rate would be 153, plus fees. Then, as I refreshed the page it became 169. That was the average rate with other websites, so I figured it'd be fine to stick with it. I paid for it, and my final price was 206. Then, when I went to the receipt in my email, it somehow became 246 dollars. The worst part is, you can't call these people. You have to deal with them through email, even though their app states they have ~5 minute wait time for customer service.

They refunded me all the amount they owed me, minus $5… not sure why they kept $5 but anyway it's not worth fighting over that I guess they figured.

I may book with them again because if I do get the service it seems to be a good deal… it's just a headache if something falls through. So if you book with Hopper be sure you're using the service and that all your documents are correct and be sure to document every exchange you have with them because otherwise you may be denied service.

If all goes according to plan they provide the best deals. If I use the app again and all things go well I'll give a better review, and if they gave me the full amount back I would change it to 3 stars but they didn't so I'll keep it at 2. Overall I'm happy with their final decision.

This review may change as I was promised a full refund after several emails. I will update my review when this happens.

Old review:

I rented a car from this app and the company they work with Sixt told me that my credit card was not acceptable as my name is not on it, they promised me a full refund. I communicated with Hopper who blames Sixt for not giving refund, sixt blamed hopper saying they were responsible.

Update at the top.

If I could give these guys a 0 star rating I would, I see the app all over Facebook and literally everyone hates your dumb app, it's all talk and no show just like a coward, dont waste your time with this app, you'll surely regret it

I had an incident previously with insurance, but this time, they just totally took the 71 dollars I put as a deposit, what a beat! I deleted the app for good this time! What a beat

I had to change my initials flights because the airport was closed, and they couldn't find me a better option than making me payed an extra 490usd, then getting Covid and having all the proves but they want to charge me another extra 450 usd. Every time I send an email I get an answer from a different worker, sometimes getting silly answers like so you are going from a different city and also changing the city where I am supposed to arrive, that just shows the disrespect that they have for their customers, I keep begging them to call me or send me the info from Avianca to see if I can find better solutions but I know someone different will answer and probably at the end they will keep charging me extra fees. Disgusting service and now I have bad health issues since I had Covid and for the stress caused by my economical problems and the company just keeps charging me.
It is absolutely sad to see the manage that this company is giving to their customers and to a situation that I affecting everyone

I been trying to access the flight for hours. First they say that it was only $295 for a flight then later $346 then about $400. Then when I erased everything it said $295. I put my card through then a little bunny showed up and something went wrong. I figured it didn't go through. So I put in another card. It took the card then another little bunny jumped up and said just wait or try again. I tried again and then it said no more seats available. Hopper stole almost $700 on both cards and never wrote me in my email. I called their customer service phone number and the phone is disconnected. I think there should be a class action law suit against this company. What their doing is illegal. Im definitely writing the better business burial.

I paid extra for VIP service, and got no assistance. I waited for over an hour, for an answer, and they did not answer. I am working on getting a refund on the "vip support", since it was worthless. Very frustrating. Ruined my entire trip because I was basically stuck at my hotel. The uber was way to expensive to go anywhere. I will not use this app any more. They left a horrible taste

Unbelievable... Hopper didn't get my special request right and because I called customer support they charged me a $11.85 VIP charge and a $6.48 hopper tip. Wanted two queen beds and also requested to change credit card info and was assured that it would be no problem and that I could take care of everything at check in.
This was not the case. Won't be using Hopper again!

This Review has been deleted as initially sitejabber mixed up the website but there is no way to delete the entire review.

I reserved a room for a family event for Feb 4 to 6 2022 back in October of 2021. I went to check my booking today, and suddenly the Hopper app had my booking scheduled for November 4 to 6 2021. I DIDN'T book the room for those dates! Now I had to pay TWICE for the same booking. I WANT MY $$$$ BACK! I would not have made a mistake on this - it's an important event my whole family is attending in February. I want to hear from someone at Hopper. This is inexcusable.

Hopper is garbage, they sent confirmation of my rental, advising me that I needed to bring a credit card, and I did, but what they didn't say was my card needed $300 available, so now they are keeping my money, no refund and no way to contact a live person. Never again!

Absolute worst app/Company I have ever had to deal with! I paid extra money for protection and cancellation and my flight gets canceled, I sat at airport for over eight hours waiting for my flight. I contacted Hopper to discuss my refund so I could buy a new flight and they were not helpful at all I've been contacted the airline that it was booked through and they told me that the information that was used for the purchase of the tickets were under my name but the card that it was under the phone number and email address was not mine. Therefore the refund that was given back was not given back to my card. I let the Hopper helpline know and I am still going in circles with them. It is now over a month later and I still have yet to get it figured out and get my money back. All they keep telling me is that it is refunded. I would in fact know if I had a large credit put back on my card. I am extremely disgusted at the way they run their company. I will never book through them again and no one in my family will either!

I purchased a flight on this app and immediately experienced problems with the reservation. It is extremely difficult to contact customer service, and once you finally do, you wish you hadn't, as they are incompetent and dishonest. 2 "upgrades" that I was promised for booking through the hopper app never materialized. Customer support said there was nothing they could do. I asked for a refund and cancellation and they refused. Will never use them again.

After booking 2 hotel rooms. Hopper never confirmed the bookings but they kindly extracted my money from my bank Accounts! Customer Support or Care is non existent and this company should be put out of business. What a horrible way to treat your customers. My spouse is dying. My mom just passed away and my Dad only has weeks left to live and your stealing people's money? You left us stranded and scrambling for a place to stay. Heartless!

I booked flights round trip through this app for Economy (I chose my seats for free and was allowed a carry on). United then emailed me and said I actually had Basic Economy (no seat choice and no carry on). I immediately reached out to Hopper since I paid for Economy. They told me to cancel and rebook. I cancelled, and then the airfare tripled in price! I would've kept my Basic Economy reservation if I knew that was going to happen! I reached out to Hoppers extremely horrible customer service, and they told me they'd give me $10 in carrot cash. Worthless. Now i'm spending hundreds of dollars more on new airfare. What a waste. I don't trust this app at all, and neither should you.

They are scammers. You cant talk to a real person to deal with your problem. They will do anything to keep your money even though it's not your fault (pandemic). Do not ever use them, just book directly from an airline.

Don't use this site. I booked through them and frontier cancelled my flight. Not me. They refuse to give me my money back. Says it's non refundable.

I thought it would be a good idea, during Covid times, to use Hopper price freeze and spend $15 to freeze the price on a flight to Mexico, so I would gain 3 days to decide whether I would purchase a nonrefundable fare. I lost both $15 and my sweet flight. They do promise to refund you if the prices increases, up to $200; first of all, the increase was a lot more than $200, so not helpful. In addition, and what is worse is that, while I had selected a smooth round trip of 5 hours each, the only option I got for my return was 12 to 24 hour-long trips. Insane... WHAT A WASTE OF TIME AND MONEY, DO NOT TRUST THEM. I ended up NOT BOOKING and just looking for another flight, which I found for an excellent price directly with the company. No, Hopper, this is NOT how to do business.