HopperReviews 3,445

I have used Hopper in the past and I started telling my family about your company. My niece asked me to help her getting her tickets at Hopper, she is in Mexico City and me in the US... when we thought everything was done and after she paid for three round trip tickets, she got a message that the airline didn't have enough tickets! Hopper had already reserved the money! Twice! There was no way to speak or send a message to Hopper. It has been five days and still Hopper is holding the money... every day tickets are getting more expensive and she can not do anything until you guys release the money! I'm very disappointed and angry!

So i had a flight booked some months in advance and 2 days before the flight i received an email saying "we haven't heard from you so we have changed your flight"

I contact them and ask what's going on as i already have transportation hired at both ends for the flight i had purchased. They reply "we emailed you 15 days ago" i respond no i got the email today, and i attached a screenshot of all mail I've ever received from hopper"

They respond that they are looking into it. They reply 2 hours later with "we cannot find the email we sent we are still looking into it" they don't respond for another 24 hours and then they say they are sorry etc.

TLDR i had to pay extra for time i didn't get to use at the hotel we were staying at. I payed for a hotel day i don't get to use because of the changes THEY accepted on my behalf. Cancelation charges for special transportation for my disabled companion that ended up costing me double to book with another company on such short notice (2 days before take off) really disappointing and they just tell me "contact AIRLINE maybe they can help"

Maybe call the contact number associated with my account or at least send a text before you make decisions on my behalf... shame on you

Forgot to mention hopper still hasn't updated the flight numbers or times on the app so i could have been at the airport 4 hours late for the flight they accepted for me...

So there are aspects of this app that are wonderful. I love how it's set up to book. You can see the prices for any day etc. Very easy to use. I purchased a flight though through them and the app lost the flight. None of the info for the flight is in the app. Pray you don't have any issues with them. It is so difficult to get through to them. When they respond its hours later. Then they will respond with info you don't need and, if you're not by your phone then they're gone. It's ridiculous. Maybe best to use them to search flights and book through something else in case you have a problem.

I bought a flight with hopper to fly to Europe and a few days ago I realised the airline has been liquidated. I have been trying to contact the airline and hopper since Friday and no one is answering. I'm so desperate and frustrated since I spent almost $700 dollars which no one is taking responsibility for. I have been trying to find a number to call you, I've email you, used the "24/7 support" which I don't understand how you can say it's 24/7 when I have been waiting for answers since Friday October 11 and also I've dm in Instagram but nothing is working. It's an unprofessional service and will never use it again.