HopperReviews 3,445

Follow-up to the original comment below - I changed the rating from 1 to 3 because after this post I was finally contacted by someone, who was very polite (though it took another 8hrs before the following reply). I will probably continue to use this service, but more for last-minute bookings so I don't ever have to go through this again.

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I bought 2 tickets. One worked well, no issue. The other is a whole other story. I contacted them the only way they seem to indicate possible (through the reservation on the app) and asked if I could switch my flight. They answered promptly and were helpful as I said I'd get back to them with new dates. And that's where it ended. It's been several days I've been messaging them, started 2 other conversations for the same booking because I'm not getting any answers. I could lose my entire booking because of this, and I get high volumes... But several days? So disappointing. Don't bother using this app unless you're *******% sure you won't have to make any changes.

First time I called I was on hold waiting for a rep for over an hour before it told me to call back later and just disconnected. I bought a non stop flight leaving at 6:55 am and schedule to arrive at 11:05. (Without any notification of the change) I checked on my reservation through InterJet and the flight is set to leave at 12:05 am, has a 1 hour layover in Mexico City and is scheduled to arrive at 7:45 am. InterJet customer service is just as bad if not worse and my credit card refuses to reverse the payment. I can't get in touch with anyone to receive a refund.

I have been flying for many years out of Houston, Texas where we have two airports. Every single time I have flown out of Houston I arrive at the same airport I departed from when my trip began. So, when I booked my flight with Hopper it did not seem necessary to check the app did its job properly and set my flights up this way. I flew out of Bush (parked my car at Bush) and when I came home I flew into Hobby.
The customer service rep blamed me for not checking the ticket. I spent a large amount of money on a Lyft because of this. Never again.

Overall great app! I travel often and track a lot of flights. It would be nice if the Sort by' allowed users the option to choose their own default selection instead of defaulting to "Recommended" each time users viewed flights. Also, would be nice if users had the option to track flights with airlines of their choice and therefore receive notification for those specific airlines instead of just the cheapest flight price with possibly non-popular airlines.