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Hop2 Reviews Summary
Hop2 has a rating of 4.2 stars from 341 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hop2 most frequently mention customer service, premium economy and travel agency. Hop2 ranks 14th among Discount Travel sites.
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Tara really helped resolve my issue and was very professional. She's the one to go to for any issue.
Thank you especially Dominic B for helping me for the cancellation of flight ticket. I feel bad about AA for the cancellation of flight but your service makes me fell much better.
Honestly amazing service. Denzel provided anything I needed and gave priority to make me happy and feel comfortable. Hop2 The best in the business!
Very efficient and courteous service when the airline changed our flight! Much thanks for very thorough and quick help from Tyler, which we really appreciated.
Denzal was very helpful, patient and very good. He is well versed in her work, making clear everything. Will get back
There was a change to our flights and they let us know 2 + months ahead of time and checked that this would work; When I asked for the updated itinerary and about question on seating assignments, the representative responded promptly and professionally. Appreciate that there is a person on the other end!
Sold me tickets without luggage included and the people there are frauds cheats and liers. Please do not use this company. Even threatend I would not get my money back.
I was able to contact Customer Relations regarding my son's International Flight and with every question that I had regarding Special Needs assistance and all both Danika and Cathy were VERY HELPFUL and prompt with their responses. I have made numerous contacts in the past regarding arrangements for my son and In my experience Danika and Cathy were professional, pleasant, that I feel very confident with booking though Hop2, thank you both! So far your the best! Best Regards, Alicia
Answered all my questions and sent me links on wat to do, was also very friendly and called me regarding that my flight time has changed. Im now able to get a seat by the window and not worry about extra fees
Needed to make changes in flight reservation. Efficient Chloe provided prompt answers, and finaly even found a cheaper fare difference and applied it.
I'll definitely try their service again.
I booked a ticket under Hop2 a week ago, the first time I took a leap of faith to purchase from a 3rd party company due to the cheaper ticket price. Little did I know that I would be swindled on fees with downright illegal price discrimination tactics.
Over the phone, the first customer service agent, Cathy, told me that the refund penalty was $300 as British Airline's "administrative fee" to be deducted, and another $75 charged over the phone as a Hop5 "processing fee."
Several hours later, Patrick, the second customer service agent told me that the same "refund penalty" would be $150, and the "processing fee" would be $50 -- with a new fee of $15 as a "carrier penalty."
I feel absolutely cheated by and disgusted with this company as Hop2 is the epitome of the swindling practices that happens in the world of e-commerce.
Aftrer many calls i finally got help and got wheel chair assistance after many calls i would suggest Csthy your culsultant was most helpful the others were bad kept telling me to call another then another my phone is good here in the philippines where the cellphone service for a man or woman where i am is bad most days i am luckey to get cell service is all now as an american veteran i can return to the statesbto get much needed health care i am good otherwise much apperciated hop 2 thank you help full with wheel chair needs.
I was working on friend's overseas booking and had decided something was not correct. I left it and proceeded to do something else. Last night my friend discovered that the computer generated the transaction to the dismay of both of us. She went on line and chatted with someone but because it was over 24 hrs by a little, it seemed she would only receive half of the money back. I phone Hop2 and explained the situation to Flint who very kindly advised me to write an email to the Management which I did. This morning I was delighted to find a reply that there would be a full refund! You have made two Sisters of Mercy very grateful Hop2 fans!
Excellent customer service, very helpful agents in every moment, very good prices, correct in everything.
They had the best price of all other internet agencies, so I decided to give them a chance for my trip to Firenze. They were very prompt in communicating flight changes and the trip went as expected. I can only comment for my experience, which was flawless from their part.
The customer service department is very helpful and very polite. Thank you Cathy and Carl for such a pleasing customer service.
Excellent customer service and very low prices. I found a better deal within 24 hrs of my booking and they canceled my previous reservation and I got new and better one!
Denzel was incredibly understanding and helped me immediately in sorting out the issues I had. He was personable, professional, and efficient in finding a solution for me. One of the best experiences Ive had when its come to flight issues. Thank you!
Denzel G helped me with my questions regarding my refund. He was extremely helpful and answered my emails within minutes! I really appreciated that.
Booking process easy, and customer service rep was prompt and attentive with service. Once I received ticket number, I confirmed that it was valid. Enjoyable booking experience and fast.
From the business
Meet Hop2- the newest player in finding the cheapest international airline tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members