Home DepotReviews 1,457

The Home Depot at 7899 W Flagler Street, Miami has HORRIBLE service. I'm doing a project at my house and during the last 2 months I've been going to this store which is the one closest to me. Last week I had to wait over an hour to get someone to help me order 2 doors. I made a complaint at the customer service desk and asked to talk to the manager. They told me that the manager's name was Michael and I waited an extra 40 minutes to talk to him but he never showed up. Finally, someone showed up to take the order of the doors after waiting for almost 2 hours. Also, on November 20th I ordered kitchen cabinets, and I was told that the order was going to be ready on November 28th. I called today to check on the status and I was told that the arrival was on December 9th but not guaranteed. I was very upset and went to another Home Depot and they had the cabinets in stock. I then tried to cancel the original order and I was told that I have to wait for the arrival of Dec 9th to asked for a refund. This is not the first time I have problems at the West Flagler store. Their customer service is horrible, their staff are often in groups taking to each other, they don't know anything, they are lazy and don't make an effort to help their customers and sometimes they are rude to costumers. I'm NEVER going to that store again.

I spent around $7000 dollars on cabinets to get poor workmanship and poor quality. Been having problems since items finally delivered with several cabinets. Requested refund do to poor workmanship, but they refused. Now limited warranty is over and what was supposed to be solid wood now has laminate coming off and paint cracking off areas that has nothing to do with wear and tear. Now another draw has fell off. Cabinets are suppose to last years but with the problems I've had I don't think that they will last over 2 years, because they already junk! I feel like I've been scammed

Home Depot kitchen home maker sounds like a great idea until there is an issue. Had my kitchen done by Home Depot and my counters are dreadful the were installed on august 24th and is now thanksgiving and still no resolution on how they are going to move forward to solve the issue. Any time you try and contact them the answer always the same it's been sent to management and just sit and wait for a response that never comes, was told by their administrative coordinator that they would fix the issue with nicer materials which was I lie because after the fact she denied ever saying that, you can't get in touch with anyone who can make decisions but instead keep passing the buck to other people who never call, if your looking for customer service this is not the place to do business with, I would have left a zero star but it made me select something before writing my review

After 10 days waiting for a shipment they arrived and told me that cant do the install because they couldnt 'see' the water shutoff valve for the icemaker. Huh? It is six inches away on the other side of a 2x4. NOT ACCEPTABLE TO CORPORATE AMERICA

I purchased a Rheem 75 gallon hot water heater in Jul 2022 Fairfax County Gas and Electric did the install for Home Depot I have had intermittent hot water since July as a result of the pilot light consistently going out Fairfax Count G&E have come out several times to light the pilot and the issue continues My hot water went out again Nov 12 I reached out to Fairfax G&E and was told they no longer service the hot water heater I still have no hot water All I get is the run around from Home Depot and their Fairfax G&E service provider It is unacceptable to not have hot water for I heater that was purchased in July 2022 DO NOT PURCHASE a RHEEM hot water heater from Home Depot and DO NOT do business with Fairfax County G&E Thanksgiving is in 2 days away and the last response from Home Depot "We are working on it" I am going on 3 weeks with no hot water

We recently had to purchase a new refrigerator and the dimensions were a challenge as we had a 36" wide space, but most of the refrigerators we liked needed to allow for a few more inches so you could actually open the doors. The French Door Kitchen Aids were super, and we almost ordered one, when I happened to go over and look at the store model again. I noted that although the width was quite larger if you wanted to open the doors all the way. Big problem. The sales man, Mike Sackett knew what we wanted and knew the logistics problem we faced. He took us to a GE fridge that fit the bill perfectly! We're not label snobs, so although we had wanted a Kitchen Aid...this was also one of the brands we were given the go-ahead on from our plumber. He said absolutlely NO Samsung! So anyway, it was perfect.although the freezer is a bit smaller than I wanted...it's been a month now and this little GE French Door fridge is wonderful...and so was the service and delivery by Miguel! Bravo!

Homedopt horrible delivery system you have to call in order to get your pretty much arranged your delivery is all on you or your item will stay on their warehouse for a long time after is been paid for.

I asked 4 people for assistance in finding an item that i had a picture from their website.
1st person was nice looked at my phone and then said I don't know this isn't my department. 2nd person was the cashier at the end of the aisle that said I'll call somebody for that department. 3rd person whom I think that person called waved at me and then disappeared I waited for 15 minutes and he never reappeared. 4th person that was walking by said that he would get in trouble if he helped me cause he was on the merchandising team. What the heck home depot this is a worst experience ever I was really surprised this wasn't my typical home depot I go to andd I was very disappointed. The cashier who Checked me out and listened to me me is the only reason They even got 2 stars otherwise it would have been 0.

I was in the Glastonbury Home Depot on 11/12/22 and the lady in the garden tool section asked if I had bought the USAF Veteran shirt that I was wearing? I told her that I was a USAF and CT. Army National Guard Veteran also. It seemed that she believed black people couldn't be in the armed forces, and it was strange for her to question it. Plus, I never got my military discount when I check-out of the store.

Pallet loaded with hidden damaged products. When attempted redelivery HD refused unless assessing another $80 delivery fee! Unacceptable. Learn to load pallets.

I'd visited homedepot for the first time to get a gift. People there were so pleasant everyone from Cinnamon, which later learned she's a manager and Siggy. My husband and I decided to get their credit card and go there for all our needs that has to do with the products they sale. Great experience.

I am a buisness owner and spend a lot of cash. I spend 10s of thousands per month... not anymore. I really dislike returning things but today I had to. It was all piling up. I was told this would be tye only return I could make. What the? I told the person he was f'ed in the head. I will return whatever the heck I want. However, noneex for any issues... Iwill never go to ho-depot ever again. I don't need to.

They have the worst customer service. I ordered online and after 2 months the item was not yet delivered. Online customer service told that they can't refund because my order was shipped! They don't understand that no update for over 1 month on the tracking. Each time they say that RESOLUTION TEAM will contact me! They still never contacted! Don't believe them, customer service have zero knowledge and the worst resolution team. They will NEVER help, they only trying to scam each time.

Will send you the wrong item and not come get it! Ive had a 80 lb shelf on my porch for over a week. I will never shop at Home Depot again. I'm a Lowe's and ace customer for life.

I ordered a toilet from homedepot.com. It came to my house completely broken and incomplete. I brought this heavy item to the store and it was reordered to be delivered to the store. So, it arrived incomplete, then it arrived incomplete and broken, then incomplete, then incomplete and broken. 5 TIMES! It continues for more than a month now and I still don't have that toilet! And when I spoke to Customer service they basically did not offer any good solution! THE WORST!

Ordered a washer dryer set, expected delivery 6 days out. After purchase changed to 2 weeks then from there to 30 days more don't like to be tricked into a purchase, I will get my money refunded and go buy the set from lowes and pick it up today.

I had them come out do the measurements for my entire house to get new flooring. Lowes came on the same day. They have already called me and g8ven me my estimate. Home depot tells me I must call the store. Ok fine I did three times today. I get transferred and no one picks up. I am assuming they have so much business they do not need nor want my money. Guess it's lowes.

I don't really write reviews... let alone negative ones. But I've had such a bad experience with HomeDepot that it really should be written about.

In the spring I bought new appliances for almost $10,000. I also paid for the return of my old devices. The delivery was delayed until July - I didn't complain about that. I ordered and paid for my old appliances to be taken away. My old dishwasher was not taken away, and the amount paid in advance for taking it away was not refunded. Unfortunately, due to the general circumstances, I didn't come back to the US until October. In the meantime I decided, my new HomeDepot appliances should be installed. I had not booked this when placing the order. Now they suddenly came around the corner with a 30-day rule. I was only able to have my new appliances installed by HomeDepot within 30 days at a reasonable price. Regardless of the fact that I was not aware of a 30-day rule and that the seller did not point this out to me when I placed the order, they now asked me for an amount of around $700 for the installation of the devices. I would like to note that I wanted to book the order to install my new appliances 33 days after purchase. For me, this behavior is extremely customer-unfriendly and, in my opinion, does not correspond to the standard of a company like HomeDepot. After my return to the US in October, I have now taken care of my new appliances myself. Among other things, I had bought a dishwasher for almost $1,000. After unpacking the device, we found that the power cord was missing. I then ordered and paid for a power cord online. I wanted to pick up this cable directly from HomeDepot and was supposed to queue up in a queue of about 15 people... Sorry, I order and pay for this online so that I don't have to put up with such delays.

All in all, I regret to say that HomeDepot's customer service is anything but customer-friendly and customer-oriented. Unfortunately, I cannot recommend this company based on my experience. That's why I only give one star.

The home depot is useless. Spent 3 days trying to order items with no success. Called customer service and waited 15 minutes. Spent 30 minutes with service person and she was unable to order items.