Home DepotReviews 1,457

We try to return the flower buds we purchase that don't hands in there. The package was opened by us and no buds inside, but customer service will not accept its.
So from today will not purchase any products from Home Depot, Missouri, TX store
Home Depot not stand behind there products.

Very satisfied with customer service, with the help on the floor and the person that helped to put our purchase in the van, but absolutely frustrated with the people working in the rental area, we were there on Sunday morning, we paid for our sink and vanity to pick up on Monday morning after booking the van with the rental area, which required 24 hours for the booking, the person working there could not get in the system, he said he would leave a note for the other people in the morning. When we went on Monday morning there was no van reservation, we mentioned the note from the other guy, the guy on Monday said it was not valid and to reserve the van it had to be done on line only, after arguing for a while, he went to ask someone and finally he gave us the van.
When we returned the van, I asked him why they didn't have a sign specifying the booking had to be on line only, then, he contradicted himself saying it could be done in the store 24 hours before also, which is what we had done to begin with, after that he just went around and around with one twist after another.
My complaint is that they don't know how to use the system and they get confused with bookings online and booking in the store. In the meantime if we would have not gotten the van, we would have had to pay the plumber for nothing, because he was coming that same morning with nothing to install. The store was 5125 126 ave.
Thank you

Home Depot used to be my favorite store. I even worked at one in Santa Fe, New Mexico. Funny thing is, the rot has just grown. Now, as a customer, I am being told that "all managers are in a meeting", and all associates are trained in "other" areas, so all they can do is tell me to find a manager (and there never is one). I took $3000 cash with me today...third day in a row when I go to store just to be ignored and referred to another person. I ended up buying cheap vinyl vertical blinds, just to keep me happy until I now go to Lowe's to get help with 3 ceiling fans, 2 bathroom fan/lights, and window treatments for 5 rooms. I am now waiting for call back from "main manager" after a call with corporate, but I don't even "buy" your stories and lies. Why am I going to buy your $#*!ty, unwarrantied crap? I guess I need to finally go meet LOWES. I am also contacting LOWES with this same Home Depot complaint. I certainly had 3 crappy days in a row with you, now I am just done with you. You suck.

DO NOT USE THEIR BLINDS INSTALLATION SERVICES.

AARON (father) and JACK (his son) are thieves.

Jack a 20ish young man was welcomed into our home this early 2023 to install our blinds, from BLINDS.COM and while he was installing 24 blinds, he stole 5-6 boxes of 50 bullets from a case we had opened in our master's bedroom dresser, on the very opposite wall from the windows so he was snooping.

I felt violated, disrespected, unsafe, and very angry after this ordeal. BLINDS.COM and HOMEDEPOT just never did anything about this. This father and son from BLINDS.COM contracted by HOMEDEPOT are still in Oklahoma going in freely in your lovely houses looking to steal from you.

Yes reported to the cops, got a report number but what else? Nothing...

Please DO NOT LET ANYONE from Blinds.com blinds installers come into your lovely home they are not to be trusted!

The father and son both work at HOME DEPOT in Oklahoma. I do not know which one hence why I'm writing this review in every location to warn good hard working folks to watch out! They service our home in Edmond. Their names are AARON and the thief is JACK his 20ish yo son. He will come into your house with his backpack and a very big trash bag, and will steal from you.

Art and Rocco were very knowledgeable and helpful in getting the right hinge parts to repair my Andersen storm door. Andersen supplied the replacement parts free of charge. I was unaware of Andersen's great policy and was becoming frustrated trying to repair my door until the great and knowledgeable staff in the door section guided me in the right direction. So thank you Andersen and the Home Depot staff. The replacement parts are in, frustration is gone and the door closes again.

I placed an order online. Delivery date at store next day. I go to the store the next day and they have no record of my order based on my phone number even though they have my whole history. I show them my order # and then they tell me my order is not expected for 14 days. I ask them to cancel the order and they tell me an order in transit cannot be canceled until it arrives to store. Hmmm. So the order cannot be reversed while it is in transit and it is not due to arrive for 2 whole weeks. Where is this shop light coming from? Mars? And why can't an order being shipped to their store be cancelled?

In Baytown home depot a lady named Amanda was very rude with me I have always bought my things there because I have a business and today I went to go buy a painting machine and other things and she followed me through out the whole store while i was shopping I think she thought she thought that I was going to steal something i feel very disrespect with her action and I need the Manger to talk with her or do something so that she could respect the clients more 02/28/2023 6:45 pm

Returns at Home Depot
Store. Drive 22 miles one way. Find out you cannot return because you have too many returns.Ha Ha, have none in over a year. Was purchasing a list of items, but due to poor experience, walked out. The competition can't be any worse. Waited twenty minutes to find out they would not service their customer. So when I got back to my desk, I tried to contact them online to file a complaint. Online was a real sad experience. I wasn't prepared for someone in Mexico, and I don't speak Spanish. HD! Joke!

Run as far away as possible from the Home Depot appliances! They do not have a service department but do not tell you that at the time of purchase.
I purchased their " Best Rated" dishwasher by Maytag. It lasted 8 months! After calling Maytag as instructed I was told I would have to find someone to service it myself and submit a quote to them to be approved before repairs could be done. There is no one in our 50 mile radius that repairs what they don't sell. After 6 weeks of back and forth they replaced the dishwasher. The new one is 13 months old and is not working. We bought the extended warranty and are now going through the same go around. Received an email this morning telling me I need to find a service person and submit a quote. The woman on the phone with the warranty company told me she couldn't find anyone to service but they had "people" to find a service person in my area. THERE ARE NO service people! Long story short... I will Never buy another appliance from Home Depot. If you have bought an appliance and didn't buy the extended warranty which is $84.00 with tax and your appliance stops working after 1 year and a day you may as well throw it away and buy another one. Let the battle begin!,

They Cannot even give you a 4 hour window, for when delivery happens until 6:00 the evening before - Essentially holding your entire day hostage until the night before - Had I known this I would not have bought here - I am so disappointed with these big box stores - Home Depot and Lowes wil not get any further fuiture business from me - Ace Hardware, where they understand how to treat customers will be my newest best friend. For my Refrigerator and Dishwasher purchases, Famous Tate will get that business!

I scheduled Home Depot to deliver a new washer & dryer. The appointment window was for 9 am - 1 pm. I was downstairs ready at 8:53 am. I made breakfast and waited for my delivery. At 9:20 am, I went outside to retrieve something from my vehicle. As I returned to the house, I saw a door tag hanging on my door that said the Home Depot idiots were there at 8:20 am and had already left. I immediately called Home Depot delivery group who refused to turn the truck around and/or alter their delivery schedule. I call Home Depot store. I called Home Depot store manager. I called corporate office. I tried to get a hold of Ted Decker - Home Depot CEO. I tried for 3 hours to get someone on the phone that could help me. At every turn, I was denied assistance. Home Depot refused to do anything to help. They came early (before 9 am - as scheduled) and then refused to correct the mistake. Worst experience ever. Home Depot lost me as a customer today. I will never shop there again.

We recently went into Home Depot to purchase a washer and dryer. When asked if we had and gas or electric hookup, we stated we unaware of the type of hook up we had, which we repeatedly told Cristal we weren't sure if we had an electric or gas and we were not shown what the difference was and which out any confirmation the order proceeded to be placed. Once it was delivered the delivery guy told us we had a gas dryer and we're receiving an electric dryer (we were told we could refuse if the appliances were damaged or defective. We were unaware we could have refused the delivery if the wrong item is ordered. It wasn't until I went in to the store the same day as I was once informed you could refuse if it is the type of dryer as well once I went in to get help by Sylvia) if I had known this information previously I would have definitely refused the order. We spoke to Kirsten the appliance supervisor who was VERY VERY unhelpful and on top of being unhelpful was really Rude! We've offered to pay the restocking fee and purchase the new gas dryer through them and she didn't want to hear anything we had to say. So much for customer service! If you need help purchasing appliance I will NEVER recommend this The Home Depot ever again!

I was charged 2 charges through my online Home Depot account. I immediately cancelled the orders knowing they were not mine. The orders were $2,000 each. Even though Home Depot said they cancelled the orders they were shipped to an unknown address and my credit card was charged the $4,000+ - Those charges were in December and today is February 10. I have had to call 15 times to get the same run around each time. It will be 7 to 10 days before the charges are reversed. They still have not been reversed. I would cancel any Home Depot online account as they allow you to log in without a password by sending your e-mail a code. The hacker is able to guess the 5 digit number and get into your account after just 8 or 10 attempts. Cancel your online Home Depot account to save 3 months or more of frustration.

Sent my wife to a local store in Ft Collins. Need some 12/2 wire to add an outlet. The kid they sent to help her had ZERO knowledge and kept trying to sell her speaker wire! Seriously? After 20 minutes she was so frustrated she left and went to Lowes. Never again will HD get a single dime of my $$

H.d is great as a store. Now we have a silver panel guy soliciting sales for another company. I don't want to even go in there anymore. It's like the ppl begging in the parking lot. Trash

I purchase a brand-new refrigerator from Home Depot. Within a few weeks, the fridge stooped working. There was ice buildup on a freezer panel. I called them and at first they were trying to sell me a service contract - eventually, they agreed to send a repair person. When the repair person came - he said he had done the same repairs on several fridges. He also said all the stores selling these fridges should really stop and do a recall. The fridge worked for a few more months and is giving another major problem. I called Home Depot again and they said they would not repair it but can give me a $500 gift card to buy another brand new fridge - even though I just purchased a brand new fridge from them. I would not purchase any appliances from Home Depot to begin with.

Beware Home Depot appliance delivery. The delivery guys arrived to install our new washer and dryer and told us they couldn't install them because the stacking kit we had wasn't on the work order/purchased from Home Depot. The kit was, in fact, purchased at a Home Depot store because they it wasn't available for delivery. We explained this to the driver/installer, who had already disconnected our current appliances. He said he would go outside to call his supervisor and be back. They drove away without further communication. A woman (assume the supervisor) called us to explain that the delivery could not happen based on the explanation above. We explained the situation and she said she would call the drivers and call us back. Neither happened. I just spoke with the 1-800 delivery number and connected with a helpful rep who said I would need to return to the home depot store and get a copy of my receipt in order for delivery to occur. Nowhere on the website or delivery instructions did it explain any of this, and I do not still have the receipt. This is ridiculous. When I explained I have waited a week for delivery and don't have time to go back to the store, she said they would have to reschedule the delivery for another day and not return today to install (even though the drivers pulled away less than 20 min before) - more waiting. Not happening. I canceled the order and promptly placed an order with Lowes. So now we are without a washer or dryer for another week (when we at least had a working dryer before Home Depot uninstalled ours). The lack of communication is unbelievable. Just left without an explanation and without hooking the dryer back up. DO NOT USE this service.

I just turned 83 years young and decided my gas powered chainsaw is too heavy for me to use(I weight 114 lbs and 5 ft tall) so I took a chance on the 14 inch chainsaw and I love it! It is light weight and does a great job so no tree is safe now. It has plenty of power to cut even 6 inch trees (so far that is as big as I have cut).

Always fast and friendly service. Great experience in all departments. I've been doing some home repairs on my house and the help I've received from the home Depot team have made things so much easier