Home DepotReviews 1,457

Home Depot HVAC in Denver has one guy. Yes, one guy & one guy only. For MILLIONS of people. Took two days off work... he called in sick, both days. Are you kidding me? For a service area of millions, Home Depot has ONE guy? Really?
The first women on the phone was apologetic & said "I will give you $10.00 off".
The second cancellation the women was rude to me?
Huh?
She said "Why don't you go somewhere else?"
Well it was a Saturday... another day I took off & no one... NOT one person in Metro Denver was available. I lost $100.00's of dollars. I am a teacher. This hurts. A LOT!
My boyfriend took a day off, my building manager took a day off.

Thanks Home Depot for ripping me off.

This is where my brother bought hardware to build his own small shack. Great stuff and staff!

I ordered washer and dryer and microwave. Told they would deliver on a Friday. Called for window of delivery that morning. Told 1-4. I CALLED at 3 pm as to when products would be delivered. Told around 4:30. I never received a call. I called at 5:45 and told that the truck broke down. I had cancelled clients' appointments and scheduled loading dock for the entire day. Terrible business. I called their main corporate office in Atlanta, GA and will file a complaint with that State's proper offices.

I have spent literally over $11,000 there over the past few years. I tried to return a very few perfect-condition items with no receipt for a store credit. They used to do that all the time. Now they use a service that labels you a fraud. Seriously? Yes, it is their right to change their policies. And it is my right to take my business to Lowes and Menards - where I have never had a problem returning stuff that is in perfect shape for a credit - which I am just going to turn right around and spend again! Also, the return credit is usually less than I paid because of sales. I'm totally fine with that.

Can not tell if incompetence or intentional fraud! Multiple entirely inconsistent representations by the various "customer service" representatives about my items ( which lost or misplacedby homedepot.com. What was true or what were lies or ignorance! To make matters worse-- one rep after mistakenly canceling my order despite being told not to do so, attempted to "cover her tracks" by sending an email claiming her action/mistake was "at my request".

If you've ever shopped or are thinking of shopping at their store you will find their atmosphere nice! They have an orderly clean store and they have clerks who will help you if you need their assistance but they won't pester you to death. Their prices are reasonable and even competitive and you will get a good product if you purchase from them. They have a tool rental service so if you need something but don't want to purchase chances are you can rent it!