Home DepotReviews 1,457

The forklift operator has a problem with helping you get stuff off the top shelves. We work him to hard, he has to get a fork lift, a spotter and get them out side to be loaded. HIS WORDS.
I guess I was suppose to get to the top shelf then top of the pallet and get 120 cap stones for my self. The way I look at it is, If he was doing his job, then the pallet would have already been on the bottom level and I wouldn't have needed his help or his sassy mouth at all. I went to Lowes across the street and got my cap stones. Funny Not 1 person there complained and even said thank you as they took my money.

Bought a mantel shelf for my fireplace, I received the package a week later and when I opened the huge and heavy box I came across to a cracked and scratched corner of the mantel shelf, no screws and no touch up paint as mentioned in the instructions. Called customer service and the only 2 options they gave me was to take back the mantel to a home Depot store for a refund ( not full amount paid) or she could do it online for me and it would take 5 or 6 weeks to get the money back. I asked if I had another option as this 2 didn't work for me. After 42 minutes on the phone all they offered was 15 dollars back from the a mount paid and a phone number to contact vendor to ask for touch up paint. When you buy something new and pay for it you expect to get what you asked for, not A scratched item. The least they could have done was to offer to exchange it for a good one. People you should care more about your customers.

I don't know how to find stuff when it come on products that my husband need, but I like when someone help me and they got it. Cool service

Home Depot took over the home improvement business from local stores - forcing them out of business and literally buying their buildings to convert into "Home Depots". At first, they offered good selection and lower prices. But once the local stores were out of business, Home Depot slacked off.

Now, the selection of products is little different than what you can get at the other national chain - Lowes - and probably a little higher priced. And if they don't have it, there is nowhere else to go - they have driven all the competition away.

They have a good return policy, which is very important and well used - the lines at the return counter are just as long as new sales. But just like Lowes, they only stock the mass-produced items, and only support those products with parts and accessories. In most cases, you can get better products at lower prices by going to the right supply house - i. E., Plumbing Supply, Electrical Supply, Lumber yard, Building Supply. There is something to be said for the convenience of having all these things in one place, but you must dig through the lumber to find a straight piece, and make do with whatever fittings you can find to meet your electrical or plumbing needs.

The best section is the garden shop in my opinion, where you can get plants well suited to your area at decent prices compared to local nurseries. But if you want anything out of the ordinary, you'll be out of luck.

After I spending several thousands of dollars, for remodeling my house, home depot refused to refund, or even give store credit for four items that were not used, still in original package, with original receipt, maybe less than two hundred dollars worth. Their reason was a consumer reporting agency called TRE makes the decision not to refund, exchange, or even store credit. Stay away from home depot, shop at lowe's better service and much better refund policy.