Home DepotReviews 1,457

I received a gift card for Home Depot. I used the card once and then the next time I went to use it there was less money on it than there was last time i used it. Spend 30 min in store afterwards trying to find out what happened. Customer support was unable to tell me what was purchased on the card. This is such a scam! Home Depot keeps records of all purchases. I know that from returning items previously. The only reason they would not be able to disclose the items purchased is if they had something to hide. I will never accept or buy a Home Depot gift card again.

They screwed me out of $3000. I ordered a rug waited about three months for it to come in when it came in it was defective they promised that they would replace it, they even wrote it on the paperwork and I never heard back from them. The installers they sent out did not know or speak English they were obviously illegal and we could not communicate with them. Bad place to do business with stay away from them!

Do not, I repeat DO NOT order online from Home Depot. They take your payment and do not ship your order. When you call customer service, they do not have a clue. Even speaking with a supervisor is a waste of time because they know nothing.

We were shopping for electrical items at the West Bend, WI Home Depot. We were having difficulty finding everything on our list. Brad was the best help we could have asked for. He not only found all of the items on the list but when the wall switches were not on the shelf, he found that they had just come in and got them off the pallet for us. This was not only the best shopping experience we had at Home Depot, but it was the best shopping experience we have had anywhere. I hope to run into Brad the next time we shop there. He truly is a valuable employee who cares about his customers.

I purchased a Refrigerator on May 21,2022 and it was to be delivered on Friday, May 27,2021. I asked that it be delivered prior to 12 noon. I received an automated voice message reporting my item would be delivered between 1:00 pm & 5:00 pm on May 27,2022. It was delivered after 6:30 pm that day. The only thing Home Depot is concerned about is sell the item. As a customer it is take it or leave it.

Offered 6 months interest free, handy for a 62 y/o guy with Parkinson's living on disability. Charged $129 on 1-13-22. Called 3 times requesting a bill, said would send but didn't, 3rd time said it wouldn't get to me on time! Received bill on 3-23-2022 for payment due 2-18-22, with purchase + $35 interest and fees! Sent check immediately the next morning to pay the $129 charged. They send a new bill every month adding interest and fees on top of interest and fees, since my purchase was paid in full immediately upon getting the bill. Fraudulent. Lowe's has hired 30K military, and their stuff is much nicer, and that is where I will do my shopping forevermore!

Today was a great day at home depot 172 fulton Ave I arrived at home depot bright and early memorial day may 30th i went to paint area Rodney was very helpful and informative I purchased three gallons for three areas of my home he told me from satin to semi gloss to matte what to do but I cant forget Howard from painting as well. I also purchased some new blinds and Special order blinds and the sales rep who on my receipt went as vxl49da ( Victoria) real cool lady who assist me with my purchase she was also patient and informative now heres where things was absolutely awesome Asst Mger Audrey and customer return cashier Amna was great with my returns today So shout out to Hempstead fulton Ave Homedepot you guys were really great today & did I mention I received my military discount as well.

I was at home depot on s waverly today 5/30/22 and the service I get their was horrible. They had an isle blocked off for restocking a shelf. It was the plumbing isle. All I need was an 1/5' pipe of pvc. The guy looks at me and continues to unload. After waiting there 15 minutes another guy comes to help him. Shortly after that another employee passes me and asked me if I needed anything 'I said yea some pvc'. He asked the guy if could get the item. 'He said no' the other gentleman that was helping him asked me what I needed and I told him. It Took him 10 seconds to give me what I needed. The guy that told me no says to me ' I said hi to you' ' and I said no u didn't '. Long story short the home depot needs to train their people better on CUSTOMER SERVICE! I DON'T KNOW WHY THEY HAVE TO STOCK SHELVES IN THE MORNING! One would think that they would do this before customer's come in. At lowes they allow you to get whatever you need whenever you need it and they are more friendlier there also!

For home depot next day delivery means four days of wait... and end result is "we can not deliver, only option it is to go pick them up yourself".
Their excuse was we can not navigate your street. This is some bull$#*! excuse, my house is located on two way big $#*! street.
It is my second bad experience with home depot and also my worst with any retail store.
Order # W*******

It takes Office Depot forever to process orders and ship. Then their prices are higher than the competition too. I placed an order online with their competitor and they shipped it same and arrived in two. I will avoid Office Depot from now.

My experience with ordering from Office Depot was excellent. I never had a problems with my orders. My orders were always delivered when they say they would.

UPDATE: After 15 months, being ghosted by 2 third party repair shops set up by Electrolux, 1 complaint to the BBB, 2 replacement fridges (1 being delivered with more damage than the original), we finally have a new fridge. The only mildly positive thing I have to say is that once my case was assigned to Executive *******@homedepot the person assigned to help was surprisingly helpful. Kevin helped coordinate between all the parties involved and followed up regularly with updates, if not for him I'm sure I would still be be banging my head into a wall.

If I could give Home Depot online less than a 1 star I would. We ordered a Frigidaire fridge online on December 2nd there were a few small parts that were damaged, I contacted them about the issue within 48 hours. One of the door trays and a shelf have cracks in them. The freezer also doesn't seal properly so frost builds up on the inside. It has been 6 months and I am still waiting for replacement parts. I have reached out to chat support, emailed their customer care, which I got a auto generated response saying that that mailbox isn't monitored, great customer care. Finally they sent a 3rd party in to assess the damage. He was nice but have now been waiting for over 3 months for replacement parts to arrive. I have never heard back from actual Home Depot on the issue. They do not care, they take your money and then are done with you. I would never order from them again and will actively tell everyone I know to never order from them again.

Return number r*******
Won't pick up my item. I've call 100 times, no response, phone disconnects everytime.
They lied and said they have called me twice. I have emailed over 30 times. No pick up date given to me. I've spoken to home depot over 10 times. Home depot has Ben no help. They keep passing the buck to NSD. As a customer that received defective merchandise for 899.00, order number w*******, I shouldn't have to be put through this to have my item returned.

Placed an order, then cancelled one hour later in order to add two more items to have all on one order. They messed up so badly that they charged me three times for an item I only received once and when I refused to take the item when the truck arrived, they kept sending it to my home on three different occasions. Finally they just dropped it off in my open garage refusing to take it unless I had a proper UPS slip. Three calls later to a tune of 3 hours in total on the phone it is still not resolved. A month has almost gone by and I still have no credit. This is it for ordering from Home Depot.

Never order from Home Depot on line! From the delivery to the assembly, it has been a nightmare. Delivery was not on time and then scheduled for when I was on vacation. They would not reschedule, so I had to ask my son's friend to drag a couch into my garage. I am still waiting for assembly one month later! I am seriously considering not shopping at Home Depot ever again, I will start shopping at Lowes, even if I have to drive farther.

I had an issue with my vinyl floor. The planks were popping up due to improper insulation. I was told by the manager this was due to my wife cleaning the floor. Totally untrue we were told if you clean your floor the warranty is void. Are you serious my wife asked and the manager's response was yes. You will have to live with your floor which was installed 3 months prior for seven thousand dollars. I decided to call the corporate headquarters and spoke to a gentleman who said he will conduct an investigation on my problem with my floor. We had three different people come out to examine our floor. The conclusion was an improper installation. My floors were replaced by guys that actually took out the time to do the job properly. I want to thank Home Depot corporate office for helping me rectify my situation. Thank you for caring about your customers needs.

I cannot slam Home Depot too hard when they messed up my delivery, then I picked it up from the store and returned home to find someone's else's delivery on a pallet blocking my garage door. As frustrating as this was, everyone I spoke to at Home Depot in Maple Grove gave me great customer service - let's be honest - it is hard to find good customer service these days. Bobby was incredible to work with. He was kind, patient and very honest. I greatly appreciated his integrity and help today. I am grateful to see Home Depot is able to find employees like Bobby.

I ordered over a month ago with an expectation and date given of 7 days for delivery. I have called, emailed, texted and checked tracking with ZERO response and direction. 45 days
Later… still nothing! So frustrating!