Home DepotReviews 1,457

I ordered from two different stores. Can't track my orders because home Depot saying I don't have any yet my email says I do. My pick up day was pushed 3 days later then the estimated time of delivery. Could have gotten it sent to my home after waiting all this time. All home Depot can say is sorry for the miscommunication. Yup sorry I ordered from here.

I have never felt more disrespected by someone whom in the position of "leader/manager" The manager Sherrie is rude and does not know how to talk to customers. I want to say more but I'm sure I'm not the only person "like me" who has felt this way.

On July 1,2022 I was checking out at the self check at Home Depot. As I was checking out the monitor was standing behind. I didn't know she was directly behind me, and watching me check out. If I had turned around faster than what I did I would have run into her. My first thought was that she was watching me put in my Pin #. The first thing I did was find The Store Manager. When I told him what had happened he said that she was monitoring the products I was purchasing to make sure there was still enough of the items in stock. He also had no concerns about the woman looking at me putting in my pin#. All that he said was he understood, and that was the end of his conversation. This made no sense. My next response was to contact Home Depot customer Service. It took me a long time to get a live person on the phone. I explained what had happened. They said they would make a report, and said someone would be in touch with me in 3 days. It is now 7/14/2022, and no one has contacted me. So when is Home Depot going to contact me?

If I could give zero stars I would. Home Depot dropped my credit limit from 20k to 5 k because I hadn't used my card for a while. I called to get it updated back to 20k as I will soon be remodeling my home. The told me they cannot do so without re-running my credit, which will add an inquiry to my credit report (I have a perfect score). I advised I don't want to add an inquiry to my credit report and they told me there's nothing they can do. I've had an account with them for 16 years and this is how they treat a great customer who has spent 10's of thousands of dollars with perfect on time payments? I never shop anywhere else but I'll tell you from this day forward I'll do my shopping at Lowes.

If your going to Home Depot, you better bring your own elf! If your wanting something on the top shelf, may I suggest Lowes, or your local Ace Hardware. Having built in wings would be helpful. Bring a football helmet if your going to knock it off the shelf, safety first! No one cares, no one responds. Page after page
Home Depot Harvey, LA
July 9,2022

HomeDepot has the worst customer service you can imagine. I bought 2 pieces of furniture with them. They could not deliver it for two months. When the furniture arrived in the store one piece was damaged, the other wrong color! It took Homedepot another 3 weeks to exchange the wrong items, one at a time. The local store in Honesdale PA does not do their job and needs to call them 10 times and complain to them to get something done. I will never buy with HomeDepot again. It is a 1-star Company right now

I purchased a patio set with HomeDepot.com and paid with my Home Depot credit card. The set did not arrive on the scheduled date, and no additional information was provided. On July 1st, I found another set and cancelled my order online, promptly receiving an email confirming my cancellation. I was told a refund would be applied back to my Home Depot card, however, to date this refund has not been applied. I was first told it would take 72 hours which did not happen. Today I spend over one hour while at work getting several different dates when the refund would be applied, got disconnected by a supervisor, tried to speak to another supervisor who sound like I woke him from sleep. Did contact another supervisor who again said that the monies are pending because they need confirmation of the cancellation. I again gave her the cancellation number I was given via email and again am being told it will take another 72 hours! This is unaccepable. We are talking about $537.49 being applied back to my account and no one can provide me with an acceptable answer as to why this has not happened. I will never do business with this store again.

Worst expreince in 20 years! Cant belive home depot have employees are under influence of drugs! I made an order for my new home was for $4200 i called to check on the status of the order and the sale agent was lost or on drugs she canceled my complete order and then submit another oder which both didnt go through and he went over my credit limit and damaged my credit! As of now my card is full and i have no order and lost all my items! Worst experience will never step inside this place ever again! Also once you call and ask for managers they will keep you on hold for about an hour and hang up the phone! Took me 3 full day in order to speak to a manager! Worst experience ever

We ordered a fridge, wrote them a check that they ran electronically, got their money that day. Fridge supposed to be delivered in a week. 30 minutes left of the time frame to be here they call and say they had a blown tire and can't come for another week. They wouldn't let us pick it up either. Now they say we can't get a refund until they deliver the fridge back to Samsung, been told anywhere from 5 to 21 days before they will mail a check. I would never recommend buying anything from Home Depot. Worst experience I've ever had. Should be 0 stars.

For those complaining about delivery, this is why you have problems.
You dont tip the driver and or home depot does not allow tips. They dont have inhouse delivery, they use third parties like roadie, and walmart spark. Which are all 1099 contractors. You tip your waiter right? Well no one wants to deliver 20 bags of mulch and heavy equip and decor for 17+ miles for no tip and a base pay of 10$! So there you have it. Greed gets no one anywhere not even this billion dollar corporate money monsters.

Have had both Very Good & Very Bad Experiences with Home Depot

THE GOOD

Online Purchases
Household Items - Purchase Online
1. Easy to find
2. Easy to Use
3. Communications Updates really Great
4. Products delivered quickly & Free

The Really BAD
In Store Purchase - Appliances
1. Purchased Washer & Dryer units in Store
2. Deliver was scheduled 3 times. 2 of the times they never showed up
3. Lost 2 days of work waiting for delivery that never showed up
4. Service issue was with their 3rd party service provider
5.3rd Party Service was beyond poor even installing the units
6. Home Depot Store staff & manager were powerless to help
7. Will never purchase appliances of any type ever again from Home Depot

Summary

1. Give Home Depot 5 Stars for Online Purchase & Service
2. Give Home Depot 0 Stars for In Store Appliance Purchases

Based on my personal experience. Suggest going to stores that specialize in appliances that take proper care of their clients for major appliance buys.

Recommend Home Depot for Online purchase of regular household items that are not third party.

Discriminatory pricing at Home Depot/Cascade continues. Last year my husband and I bought a picnic table at EW Conn Home Depot for $79 the same picnic table at the Cascade store was $159.
Yesterday we purchased four shrubs at Cumberland Home Depot. They were on sale from $19.98 to $9.98! Today the same shrub at cascade HD is burnt from the sun and is still $22.98.
Why does HD prices continue to be 10-20% higher in BLACK COMMUNITIES? Will get pictures tomorrow

I ordered some hand tools online. I received an email to drive to another town for pickup. Arrived and they said sorry the arrival date was moved back. I received an email to pick it up! I also ordered a counter top. It was supposed to arrive a few days ago. They finally updated the arrival status and moved it out another two weeks. They seriously need to address these issues!

The Kenner, Louisiana Management needs training on how to greet customers, handle complaints, answer phones, and run the store efficiently. They are sorely lacking in the skills to efficiently run the store. They don't understand their own policies, won't acknowledge customer complaints, and are too lazy to walk the departments and see the many issues. So many items are sitting in top stock while shelves are bare for weeks. Do departments not restock? Signage is completely wrong. The prices never match what they ring up for. It took over an hour to get a manager to fix a price at check out. Why is there no front end manager on duty at all times? The receipts say 90 day return policy but the managers quote 30 days. Not a single person in the entire store could explain this. Even corporate! She saw the 90 day on my receipt and agreed with me at first but couldn't get the store manager to answer when she called there. Corporate tries to quote their website about the return policy and stated an item can not be returned if a store credit was used to purchase. (I had a $8 credit towards an over $350 purchase. Why would this exclude my purchases from being able to be returned?! This is absurd!) However this is not what the website says. It says store credit should be given instead. Does anyone working at Home Depot have any clue how to run the store? The Home Depot in Kenner desperately needs help. Tried calling corporate for help but she didn't even know the correct policies and said a supervisor would have to call me because she couldn't get one to answer. Big surprise…. Oh, and she said employees other than the manager wouldn't know the return policies on an item because only a manger has access to some computer info. I asked her how I as a customer would be expected to know all the policies if the employees weren't expected to. She said she didn't know. Home Depot makes things up as they feel the need to benefit themselves and don't care about the customers. I refuse to step foot in their stores again and I suggest anyone else thinking about doing so should go to Lowes instead. Lowes teaches their employees to greet their customers and try to help them instead of ignoring them like Home Depot.

In March of 22 we brought back an American Standard toilet that was 3 yrs old with hair line cracks in the front near the handle - we were told that we would get a credit for the new one we had to buy - we have been at the Enfield Ct store many of times they keep telling us the same thing they are waiting on American Standard and we are paying interest on a $400. Toilet very very upset and disappointed with the customer service

I bought a refrigerator, told Bob the water line needed a valve added.
"No problem ", he said. Added a waterline but neglected to add a valve or schedule a plumber……Frig arrives, one guy wants to leave it so when we figure out why nobody contacted one, we could be done……. I called and "Don" no last name given, blamed me for not ordering a plumber. Even though it is H. D. Who schedule that…… He was dismissive, rude, belligerent. Basically a terrible customer service person…. We are elderly, not able to hop in a car and run out to McDonalds, we need a FRIG…. After I got their plumber lined up for tomorrow, Don called to tell me I can't get my frig back for 5 more days! WOW. I asked the delivery guys to leave it, but they wouldn't because they wanted the $30 for frig removal of the broken one……This gets better…… Now, the store appliance manager says they ARE NOT ALLOWED TO DELIVER IT UNTIL THE PLUMBER FIXES THE VALVE……. Really, doesn't anyone understand I actually own it!……. Be very carful. Especially if you are a woman. Don has a real problem talking to us as equals!

After 9 months and 3 appointments to get a floor install I was left with concrete floors. The last installer they sent just did not want to do the job. I received months of empty promises and now no one at customer care returns my phone calls.

I purchased a $100 gift card for a friend from home depot website. I received an email indicating failure in delivery to the email I indicated, and at the same time I received another email indicating it was delivered. I tried to verify delivery status via home depot's online contacts and never received a response from them. I went to a physical home depot location, but they could not help me. They gave me an 800 number to call, and I was on the phone with them for over an hour, but they could not find my gift card; though I gave them the order number and all the details. Finally, after explaining my case 5 times to different levels of support, they told me it was issued by the cashstar gift card company, and they gave me a different number to contact. After talking to 2 more people on the cashstar side, I requested a refund, since the issued gift card was not usable (there was no pin or barcode). Cashstar said there was a 7 to 10 business days for the refund to take place. I am still waiting. I will NEVER purchase any home depot gift card, again, since I trusted that I was dealing with home depot but they threw me to the wolves of cashstar. Now I hesitate to purchase anything from home depot online.

Process started December 2021 this not even close to being complete and it's June 2022! My son built a whole house during this timeframe. Absolute worst customer service from the West Branch Michigan store. I also wonder if since my project was not a fancy expensive one if they didn't care about it. Damaged cabinet multiple times, no return calls, no contact everything has been left up to me to move forward. I will never ever ever step foot in a Home Depot store again!