Home DepotReviews 1,457

At checkout, as usual I asked employee for Veteran Discount (which I've gotten in the past, and still get at Lowes) she and the chain of command all said NO. Must have a smart phone and some kind of App in order to get it. Most veterans I know either do not have such a phone, or no app; therefore, no discount. Whoever came up with this should be demoted as it is totally false advertising. I am a life-member of both the DAV and VFW, and a lot of members are angry about this. Fix it!

Home Depot the wendover store in Greensboro the worst customer service ever, don't go over there, we bought a front door lock went to Home Depot to get it, were told that they don't have it, so I cancel my order, and go to the isle that have the locks, and the door lock was there, I will never give my business to Home Depot again

I ordered several items that never arrived. They know it never arrived as the items were damaged in transit but made no attempt to contact me. I contact them and ask them to send a replacement. They tell me they have to refund me and then I need to reorder. Waste of my time. But it was a gift card, so Ii had to reorder to use the credit. Half of the order arrives, (who knows where the rest of it is) but is damaged. I ask customer service to have it picked up and replaced, and am told that I either have to leave the package on my doorstep for up to a week until UPS picks it up (I can not schedule a time for pick up) or I have to bring it in to the store for a return, then reorder it myself. For the amount of my time they wasted, they should have at least offered a discount. I will not shop at Home Depot again (except to get rid of the gift cards that I'd been given for xmas). Thankfully, there's Lowes.

Bought a Generac generator at The Home Depot to have it in case of a hurricane, etc. A Home Depot contractor installed it over two years ago and still it has not pass Permit inspection. The Home Depot get our calls but then it is ignored.

It was the best job that I ever had. Super management staff. With a lingering foot injury, I had to sadly leave after 2 months. I wholly recommend Home Depot in Dewitt for a new Job, Andrea. Rich Applegate, Lisa, Lead cashier, and virtually EVERY incredible employee there are awesome. Prices are great and employees are treated with respect and dignity. Apply today! Bob Davis

I don't know the name of the individual, but he delivered our dishwasher yesterday the 3rd of Aug. To our Boise home. He was polite and very professional. He answered all our questions and the set up went without a hitch. Thank you so much for your professional service. Vincent

I had a dishwasher installed in August 2021. Later I had my countertops replaced. When the sink was placed, the plumber told me that the footboard was not screwed in and showed me he could remove it with his fingers. He asked me if I had the screws for this part and I reported that I did not. Then he proceeded to let me know that if the sink floods it will go into the dishwasher contaminating the dishwasher making useless.
I was on hold for over an hour, and they said this it not an installation issue but due to use. What the heck? The installation was contracted through Home Depot.

The absolute worst appliance delivery experience ever! Delivered on the wrong day 3 times then, back & forth with "The Office" resulting in me not knowing if my new appliance even works. Next time, I get it at Lowe's!

Bought a LG washer & Dryer on 25th June. Dryer delivery got postponed 4 times and store has no clue.

If I could give less than 1 star I would. DEALING WITH HOME DEPOT HAS BEEN A NIGHT MARE! I wish I looked at reviews before ordering with them. If you are going to buy items from the store that is one thing but online ordering is A NIGHTMARE. I originally placed an order for pickup, when i went to the store (PLYMOUTH MEETING) to pick up the items, they told me "they had the order for 2 days but it was too large that no one wanted to do it" - The response was lazy an unprofessional. The supervisor told me they would get the items delivered for free for the inconvenience but when I called they had no record of this. I then replaced the order for delivery on July 6th and it is now July 28th and I am still waiting on items. I call every single day and every day they tell me "the items will be there tomorrow" but they don't come or some items come and not others. This is holding up my job. I tried to reorder a few items for pickup to keep the job moving and it happened AGAIN. They had no record of my pickup order even though I had confirmation. Customer service & the stores do not communicate and are useless. They will put you on hold for 40 minutes and come back with NO RESOLUTION and no compensation offer. I WILL NEVER DEAL WITH THESE PEOPLE AGAIN. DO YOURSELF A FAVOR AND SHOP AT LOWES. YOU WILL REGRET ORDERING WITH HOME DEPOT.

I have grown to hate shopping at this place. Aisles crowded with junk and you can't get a cart through.
No service, all employees seem to hide when you need something and then they are diversity hires and haven't the slightest idea of what you need.
I think I am finished shopping at home depot.
I had been a customer for over 2o years

I went to Home Depot to get some paint for my deck I gave them the square footage I was told it would take 3 gals paint. I painted and ended up with a gal and 1/2 left over. I tried to return the one full gal I had left for 42.00 and was told no refund. I asked why I was sold so much paint do they not know how to calculate the area? Manager cindy said it was the consumers responsibility to figure it out. I ask what the paint personal did she said they just mix the paint. I thought the store personal was trained on how to sell the paint for customers. I think they are trying to oversell paint. I cut up my credit card there and will never shop there again. I in the last 2 years have spent over 6000. 00, at that store no more.

DO NOT USE PRO REFERRAL HOME DEPOT
It has been a nightmare. I had over $2000 stolen from their pro referral and after 40 emails and 20 phone calls they state no responsibility for the contractors actions. And no responsibility for leading me to him and reassuring me of his credentials. How will I ever get my money back. The contractors insurance company?

I went to the Palm Coast Store om 7/24/2022. Went to the counter with me cart. Showed my VA Card and was told I have to have the Home Depot App on my phone to get my 10% discount. Didn't have my phone on me and when I did it didn't work! After talking for a few minuets I got mad and asked " listen, what's the bottom line, Am I getting my discount or not" she replied a little snotty. Not without our Home Depot App. N I left the cart with my purchase and just walked out!
I then went down the road to Lowes were the counter person ask if I was a Veteran, I showed my Card and with a smile she gave me a 10% discount and thanked me for my service. Lowes even had a spot for Veterans Parking.

I purchased a washer/dryer set 8 months ago and despite charging me, they have not gotten me the dryer half of the purchase. I've called many times and they are incapable of following through with their promises.

Well, we bought a 5.0 cf deep freezer on sale about a week ago. Got it to the house and finally brought it into the basement today and took it out of the box. It went from the store to the van, then it was in the van all week, still in the box, until I finally got up the energy to unload and install. Guess what. The thing is damaged. It looks exactly like a corner got crushed by stacking and moving it around the floor with a fork lift. I just looked at their website, and they have a policy that totally gets them off the hook for this damaged item. I was apparently supposed to inspect it within 48 hours of purchase. So, now I am just hoping the darn seal still works because there's really no point in trying to return it now. NOT a happy customer. Ugh. Not happy at ALL.

I bought an item and canceled it because it had the wrong shipping address. I canceled it immediately and then reordered with an updated address. The item had not shipped. 48 hours after I received the cancellation confirmation they shipped the item and billed me twice. When I called the customer "service" they said oh cancelations are "requests only". Cancelling your order and getting a confirmation doesn't guarantee that it is in fact canceled. Mind you I got the cancellation confirmation 48 hours before it was packed, shipped, or billed. Con artists.

Purchased 2 storm doors in March. Doors never opened right, sticking and large gap in door. Door was not installed properly, no screws in door jam to hold the door. Therefore all the problems. Home depot sent 2 different installers out, but the problems did not get fixed. Called again in march, and was assured that they had new installers, and they would be calling to set an appointment. I would think that since their competition is Lowe's and Menards, they would be concerned about losing business. Never buy from home depot again.

I had ordered a dishwasher 3 weeks ago and had it scheduled to be delivered today between 7:00-11:00, took the day off and had an electrician scheduled to arrive this afternoon to install it. At 2:30 I got a voicemail letting me know they rescheduled the delivery for 10 days later! Ow I am trying to call their 1-800 number and needless to say it is impossible to get hold of anyone. I will NEVER order an appliance from Home Depot again. Horrible customer service.