On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I used these guys to try to find a contractor to renovate a family room. They simply post MY name and address and phone number for anyone who is paying to be a "contractor" looking for leads!
I received many calls from people many miles away from my home, ALL provided quotes that were seriously high. ~ very much like a con job service. I received quotes reaching $45k! I eventually located a local contractor who is doing the work for $7500.
NOW while i'm on the do not call list, i still receive 15 unsolicited calls a day for carpet cleaning, solar installation, etc.
You get the picture!
These people COULD easily be con men using the web to review a home prior to ripping you off.
STAY AWAY FROM HOMEADVISOR.COM!
UPDATE: here it's about a year later and i STILL get a LOT of "home improvement" calls. I believe that in spit of asking homeadvisor to remove my contact information, it STILL sits out there for anyone (who pays homeadvisor) to pick up and call.
Well now 2 years later and i STILL get unsolicited contractors calling me up. This is likely just a phone number collection site who then sells your name and number for cash. I'm reading here how they even are ripping off contractors with "leads" that are worthless. What a crooked company HomeAdvisor.com is!
I first used homeadvisor to find a great maid service and then later to remodel our kitchen cabinets. I went through 10 different contractors before settling on one that would work within our budget and get the right design. They are a great for immediately finding a handful of contractors who are willing to do the job immediately rather than in a month or two.
I signed up for Home Advisor formerly Service magic and found out why they had to change their name. The 5 leads they sent me over 3 days were a complete joke they charged me $100 on top of the money I lost in time, gas, employee pay, and aggravation. I would never give them another dime if they gave me 1000 of their B. S. leads. I wish I could give them 0 stars...
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members