HomeAdvisor (Powered by Angi)Reviews 8,379

My company has been around for thirty eight years. Home Advisor charges the contractors for each lead which is a fair concept, however they provide the lead to SEVERAL contractors, bombarding the potential client with solicitation to the point that they don't answer or return your calls. This is considered a NON QUAILIFIED lead. These leads should not be paid for by the contractor due mainly to the fact that nothing materialized other than a phone number and a name. At some point and time you get the feeling that your being scammed. Of the 14 leads they sent (billing me for all) I only spoke with 4 people and only met with 2, The calls went through HomeAdvisior call center, so they can't say I never responded to the leads, CONTRACTORS BEWARE, auto paying set up with your credit card,
Once you give them your card number they lock it down, WARNING THEY WILL CONTINUE BILLING UNTIL YOUR CARD IS MAXED OUT

STAY AWAY FROM HOME ADVISOR! Parasites! They are a complete SCAM for credible hard working service providing handymen & contractors. From day 1 was an absolute "horror story" scam operation in their favor. Initiation fee's, quarterly membership due's & job fees are primarily what they are after from us laborers. Job referrals completely out of my zip code area where they charge fees for each referral. DO NOT EVER JOIN HOME ADVISOR! STAY AWAY FROM HOME ADVISOR!

The leads must be fake. 90% of the leads had a disconnected phone number, homeowner said they never requested an estimate, etc. So after paying for dozens of these leads I decided to cancel them as they are worthless. It took me calling 3 times to cancel the leads. Every time I would cancel the leads they would turn them back on shortly thereafter and start charging my credit card again... totally unethical!... took me 3 times to finally cancel those leads and blocking them from charging my credit card.

I consider myself to be a very handy man. I've renovated several kitchens, bathrooms, etc. Paving is a different story. I don't have the tools or experience to do so. There are a lot of companies out there and it's difficult to find the right one. This being said, after getting several quotes from different companies, I stumbled onto HomeAdvisor and they recommended two companies. The first and last company we contacted was "All American Paving". Mike Spinale was very responsive to our requests and gave an indepth and very competitive estimate for the job. We found a few estimates for less, but decided to go with All American because of their honesty and promptness. After a few more emails/texts and less than a week after getting the estimate, the owner, John Cokorogianis, was pulling up to the front of our house to do the job we requested. Him and his crew were very cordial, efficient and finished the job in a very timely fashion. After the job was completed, John gave me his honest opinion and was skeptical about the current drainage situation we had currently had and offered to help me remedy it at no extra cost. They gave me a quote and stuck by it. Nowadays, customer service like this is obselete. To make a long review longer, I would recommend this company to family and friends and couldn't be happier knowing we hired the smaller, yet honest and passionate company, instead of the bigger companies who look at customers as numbers and not people. If you need some paving work done, give them your business. You won't regret it. We didn't.

Below is my most recent communication with HomeAdvisor.

HASupport,
Your services are a joke, your customer service is pathetic and your reply to my experience with your services is for show. Over 3 months ago I used your services, your rep was a conman and basically robbed me within the confines of my home. When your customer service rep got involved (immediately) they said they could do nothing and it was up to me to try and have your service person return my money. You then created a service ticket #******* Lyn Welch contacted me and I sent her all the receipts. Again, she said, no one can contact your service man and they will try to continue to contact him. Since then, I have already purchased a new washer and dryer and moved on with my life. I will continue to share my reviews on additional sites to protect the public from your defrauding business model.

Judge yourself accordingly,

John Allen

HomeAdvisor S. [HomeAdvisor Rep] Hi John, We're sorry you feel this way about our business. We're more than happy to further investigate this matter, please send your contact info to *******@homeadvisor.com and a rep will reach out. -HASupport

Where do I even begin... Without question in the 16 years my company has been in business this is the worst experience we have ever had with an advertising service and the biggest waste of money. Home Advisor convinces you that they have customers who desire your services but when you begin to receive the leads you find out quickly MOST of these so called clients are cluesless as to the fact that they have created a job scope for you to act upon as the contractor. In most cases they will not return your call nor respond to your emails texts etc and in the rare case they do actually answer the call they seem to be put out that you are calling or reaching out to them. You'll have just as good of luck converting these high dollar (yes very high dollar) leads into actual sales/jobs as you would by randomly selecting people walking across a parking lot and handing them your business card... and that is free! Seriously these people should all be jailed in my opinion as they are thieves. Your first clue as to the scam will be the lengthy process that you go through with voice recording etc which basically authorizes them to charge your credit card AT WILL and they will definitely ring you up. It is almost impossible to get the leads turned off so you just keep racking up charges until you finally cry uncle and tap out by cancelling your account. I beg of you DO NOT do this... it is a gimmick at best and more apt to be a scam.

These people are a bunch of crooks. It's like a tela marketing scam but, worse. They charged me 300 dollars to sign up as a pro then, didn't activate my account for 2 weeks. When they did I got flooded with leads from some places at least 3 hours away from me at costs of up to 75 dollars. It took weeks to get everything somewhat sorted out and I told them to cancel my account and refund my money. They then told me I had to cancel within 72 hours of signing up. I had to change my credit info to stop them from drafting my bank account anymore. How are these people still in business? John@ Chris Matthew Construction

I just learned on this website about how badly contractors were treated by Homeadvisor. I feel deeply sorry for them because most of my contractors are pretty good.

As for the customer rewards, I've been through their ridiculous practice: 1) when I started my 3rd project, both my #1 and #2 projects were verified for rewards. But after I completed the review for the #3 project, the #2 project became under review for 2 months; 2) no one in customer service can forward my call to the rewards department; 3) customer service sent an email to the rewards department requesting them to contact me, but no one did for days.

I didn't think they want to give rewards at all and was about to file a complaint to BBB, but I found below two persons' emails (John and Tyler) on BBB. They wanted customers to contact them before filing a complaint. So I did and sent them a copy of the receipt for #2 project. No one responded to me. 5 business days later I checked my HA account and $50 was granted. I received the check 2 weeks later.

*******@homeadvisor.com; *******@homeadvisor.com

In the future I won't use HA again, but I'll contact the contractors directly.