HomeAdvisor (Powered by Angi)Reviews 8,379

I will never work with the company again! I should've listened to my intuition instead of giving them a second chance. Initially, I had a horrible experience with a sales person. I tried to contact the upper management, but never received a response. A few months later, I received a second call (from a sales person) who told me the previous sales guy wasn't there and apologized for his behavior. I decided to give HA another try, but soon learned everything the sales person told me were lies. I was charged a ridiculous amount for leads that never picked up the phone or followed through. There were also times when I was charged for leads when my leads were supposed to be paused. Additionally, I had to call three and four times to get issues resolved.

Lastly, I had a customer who was clearly mentally ill give me a false review, and although I provided proof that contradicted her statements (not to mention they found proof that contradicted her statements) the review remained, although I was told they would remove it.

I feel HA cares about nothing but their bottom line. I was lied to and given shoddy customer service the entire time I was with them.

I wouldn't recommend them to my worst enemy. Nobody deserves such terrible service. Subscribe at your own risk.

I tried Home Advisor 4 times, for different projects I want to have done. I had two contractors call and set appointment. One was a no show, the other I never heard from again. Landscaping, concrete work, pavers and deck building and painting. No one called of showed up. So, being a baby boomer, I picked up the Yellowpages and have had people call and set appointments to quote the work. The good contractors are working, the duds use Home Advisor.

THOROUGHLY DISAPPOINTED. Home advisor sends each lead to three contractors and charges each one approximately $15 (sometimes more) to possibly get the job. Those three contractors then compete for the job and, even though at least two of them will not get the job, they will all get charged. Homeadvisor frequently sends leads during the times you're not available (including in the middle of the night). If you don't respond to the lead right away, you don't get the job. If the person who you are contacting answers the phone (even if just to tell you they've already hired someone else before they even spoke to you), you can't get your money back. And they often send you leads for jobs you can't even do.

Stay away from these guys, total scam and unprofessional. I denied their request to be scammed and this is what the sales person email me. This is a direct cut from his email:
"I have a guy that makes $30K a month with us and only has 2 employees, I'd let you talk to him, but I don't want you to waste his time. Scared money don't make no money brother. You're father didn't build a big business by kneeling to fear and not making decisions for his business. Let me know when you want to get serious about your business and I'll help you make some real money."
Alex Land
Sales rep

It's all BS, just read the other reviews, they have a 1 star rating in all review sites.

When I sign up for house cleaning I was told it would be 287.00 for the year. I was also told it would take 24 to 48 hours before my company would be up and running. Because they do a criminal back ground check. The next day I was getting leads. The leads what is a lead nobody explain what they where. So I didn't do anything until I got in touch with them. They never explained what the leads where. I had a bad experience with them. NO BODY was up front. I got 20 leads and out of that I got 4 jobs. My account was never set up right. Half of those leads are not even in my area. By the time I realized what a lead was they went and took out of my bank account with out even saying anything or sending me a email about what I own them. They took 547.00 dollars out and put me in a financial hole. Now I'm paying back the bank. Lesson learned I will never let anyone have my account information again. So thank you Home Advisor for putting me in a major hole. Instead of helping me out to get my business up and running. Your company is nothing but a SCAM.

I entered information into the Home Advisor sign-up process, but when the process asked for cc info I quit the sign-up. I didn't verify the account (click the email link), and yet I started to receive unwanted calls. There is no way to delete your account, so I called customer service and was told to remove my account information, I would have to hire a lawyer and have a demand letter sent.
I have no experience with contractors through HA -- all I know is that the people who work there are not nice.

This company is very poorly structured, they have very little support and for what you pay for this service they should take better care of there contractors. I signed up last Friday they billed me $347.00 I received 2 leads both leads were bad leads the customers didn't even want someone to come out(they should screen the leads better then they charged me another $112.00 for the bad leads and then Monday I started working on cancelling my account and it took me 4 days to cancel my account and they refused to refund any of the money. I would have to say it was a very expensive mistake

I needed to have new front landing with stairs done. I hired a contractor April of 2016 who had done the very same job for a neighbor down the street. He took two thirds of our money and hardly showed up for the whole year. I am now collecting my money back in installments thank goodness. Last month I went on Home Advisor and found a wonderful contractor. I got two estimates and decided to go with Walter Palacio from Palacio General Construction in Lowell, Ma. He and his very nice and polite crew came every day and did a fabulous job. I would not hesitate to call him again and I know I will be in the near future.

I wrote an extensive review on a company that HomeAdvisor recommended and it turns out it won't get posted because they don't post reviews unless the company got hired. Well, what if the company didn't get hired because the guy who showed up was pushy & degrading and tried getting into your home even tho your husband wasn't there yet and said 'what the hell does he need to be here for anyway?' People should know the bad as well as the good!

I tried on 3 different occasions to set up appointments with contractors they rated as 5 star. However, 2 out of 3 never called to confirm the appointment and the other one confirmed but never showed up. When HomeAdvisor called to cancel yet another appointment they tried to give me a song and dance about how they are only "retailers" of services. What the hell does that even mean? HomeAdvisor adds bogus 5 star ratings to unreliable companies who don't show up. Obviously they Vet NOTHING. These folks are not worth the effort. Flip a coin -- you are bound to have better luck.

Home Advisor is a complete scam for contractors. They only care about their contractors paying them, whether the lead is good or not. I have received exceptionally more bad leads than good, or even valid. Because they don't verify their customers. Overall, I think it's the worst lead based service out there based on how many false and bogus leads they have no problem sending, and charging the contractor for. And the vast majority of them are NOT cheap. They range anywhere from $15-$120! The contractor does not get a say whether or not, he or she would like to accept the lead. This results in bad leads coming through all the time that the contractor get's stuck paying for. Whether the customer did not input valid information, purposeful or otherwise, another business is scouting out the competition, or the customer is simply just inebriated on a Saturday night playing around with internet, and consequently, contractor's pocket books. It's a long, painful process to get refunded that only sometimes works if you sit on hold for 30 minutes waiting to scream at them after being escalated to a supervisor. And the automated system they have in place that is supposed to make it easier, simply doesn't work. None of this matters to their greedy business model. Because of this, they can't offer the cream of the crop in contractors, but just unsuspecting start up company's. Once a company gets a good reputation, and has been in business for a while, there is no sense in letting Home Advisor steal from your bottom line any longer. Obviously, there is an exception to this rule because I have been in business for 10 years with NO bad reviews and have been involved off and on with Home Advisor. But today was my final straw and I will no longer be offering them access to my stellar business practice and quality of work. As many other smart, reputable businesses have done in the past. This makes Home Advisor almost as bad for homeowners as contractors. Because the homeowner is not getting well established, excellent contractors to choose from in most cases. This is also contrary to how Home Advisor tries to market itself. But in truth, Angie's List has much better quality contractors available. As well as other lead based services. I would not recommend any homeowner, or contractor utilize Home Advisor. All you have to do is look on the web for reviews, or their BBB complaints to see that the vast majority of people agree. They are littered with complaints and bad reviews. I would not be able to stay in business like that, why can Home Advisor?