HealthyPetsReviews 73

"Placed an order on Saturday August 15th. I emailed them on Tuesday and asked when my order would be shipped. It had still not been shipped and I had no response to my email by Wednesday August 19th so I attempted to call. I was on hold for 40 minutes and hung up. Thursday I called again. I was on hold for a hour and their system disconnected my call. I called back and I was on hold for 20 minutes and finally got a real live Person! I told her the situation. No apologies in fact she seemed a bit put out to have to answer the call. I told her to cancel the order. She said she would and send me an email. I have yet to receive the email or the site has yet to be updated to cancelled. I am planning on contacting my credit card company and processing a charge back by the end of the day if nothing has changed."

I placed an order for 4 items. I received only 2 of the items. Now, of course they charged me for all 4 items which was approximately $150. I've tried reaching them by phone several times which was not fruitful. I was put on hold and the after waiting 20 minutes, 30 minutes, etc. I was told I could leave a message and would receive a return call. I left three separate messages and never received a SINGLE return call. This company is terrible. I have purchased from a handful of other online pet companies and have had very positive experiences. I feel like I have been swindled and that maybe this isn't even a legitimate company. I will be disputing the transaction with my bank and contacting the Better Business Bureau in California. If they are a legitimate company, they should cease to exist and save us all the misery of their ineptitude.

You will be sorry if you ever go on their site, they promise me and extra charge me for 2-4 days delivery, after 4 days they said they never shipped yet and they count 2-4 days from when they actually ship stuff and they couldnt ship to me my package for next 3 days as well, of course like with every scam company its really hard to reach their customer service and even when you get them they very often hang up on you. THEY ARE TROUBLE, STAY AWAY FROM THEM.

I ordered and paid for an item which included shipping. Healthy Pets then sent me a false tracking number and my postman came to my door requesting COD for shipping because Healthy Pets just put my order in an envelope with with no postage. I went ahead and paid USPS so I could get my item and called Healthy Pets. Spoke with someone named Jaime who said they would credit me back but never did. I should have read the reviews and complaints before buying anything from them. Buyers beware.

This business is a scam. I placed an order on February 21 and immediately got a confirmation email stating everything was back-ordered with no projected timeline for fulfillment. There was no indication of low stock or out of stock issues when I placed the items in my cart. In fact, many of the items are still listed as in-stock on the website now. The big red flag was that my credit card was immediately charged even though the order was never filled. I emailed customer service on February 29 and again on March 26 to check the status and got no response, just a confirmation that my request was received. I also tried to call customer service throughout March and was unable to get through. I literally sat on hold for over 20 minutes each call before their system just hung up on me. I finally got through in early April, and the agent could provide no timing update for the order and also claimed there was no record of the charge going through (my credit card statement says otherwise). I cancelled the order on the phone and was told that it then had to be sent to "accounting" for a refund. It is now May 4 and it's no surprise that my order was never cancelled and is still marked as pending in my account on the website. The only recourse is contesting the fraudulent charge through my credit card. This company needs to be shut down.

After buying dental treats (Greenies) for my pooch I found them cheaper on Amazon. I immediately emailed their customer service to see about price matching which is advertised on their website. After a week of no response I decided to call. I contacted them 4 different times about the issue; the first three times I was told the issue would be sent to accounting and a refund for the difference would be issued but that never happened. On the fourth call I was told price matching can only be done within the Healthy Pets website and not from other vendors;?. Horrible customer service; each time I called I was on hold for 20 to 35 minutes before. I'll never order from this site again.