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Headlight Experts has garnered mixed feedback regarding its reputation and customer service. On the positive side, many customers praise the quality and brightness of the LED headlights, as well as the effectiveness of the lifetime warranty, which is often highlighted as a significant benefit. However, there are notable concerns regarding customer service, particularly issues with return policies, perceived hostility from support staff, and difficulties in resolving product-related problems. Overall, while the product quality appears to be a strength, the company's customer service approach may require significant improvement to enhance customer satisfaction and trust.
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With the quality of their products. I can tell that they only offer the best for their customers. They are genuine.
Impressed with the quality of their products. I can tell that they only offer the best for their customers.
The selection of headlight options at Headlight Experts is unmatched. They truly have something for everyone
The 7 days a week technical support at Headlight Experts is a game-changer. They truly go above and beyond for their customers.
I appreciate the attention to detail that Headlight Experts puts into their products to ensure quality and performance.
The ease of installation of Headlight Experts' products made upgrading my vehicle's lighting a breeze.
Headlight Experts' commitment to providing the highest quality products is evident in the performance of their headlight kits.
I love that Headlight Experts offers a lifetime warranty on their parts - it shows that they stand behind their products.
I had a great experience with Headlight Experts' technical support team - they were able to answer all of my questions and concerns.
Headlight Experts has an impressive selection of options to choose from - I was able to find the perfect kit for my car.
I was hesitant about purchasing a headlight kit online, but Headlight Experts exceeded my expectations.
The lifetime warranty that Headlight Experts offers gives me peace of mind knowing that their products will last.
I appreciate that Headlight Experts only sells tested products, ensuring that I get a quality product that will work for my car.
The customer service at Headlight Experts is top-notch - their technicians were able to help me with the installation and any questions I had.
I recently purchased a headlight kit from Headlight Experts and I couldn't be happier with the quality of their product.
This place is very good i have ordered from here many times, all of them came quickly and safely burası çok iyi
It is a business where I bought the headlights for my car and I am very satisfied with the service. I would like to thank the staff for their interest and concern
Quality products.
Fast delivery
I have shopped here several times and have been satisfied each time.
Headlight Experts sold me an LED Conversion Kit for a Ram ProMaster 3500 van. To make a long story short, the LED bulbs they sold me cannot be installed in this van. Our local Ram dealer tried for over two weeks to get them installed with multiple attempts and multiple requests for clarification from Headlight Experts. Headlight Experts first claimed that I needed the special clips ($12.50) to install the bulbs. I purchased these. Then they claimed that we were not taking off the retaining ring and that was preventing installation. The guy on the phone became belligerent at this point and insulted me and the service man at the Ram dealership for being so stupid as to not know to take off the retaining ring. We took off the ring and tried again. The LED bulbs will not install without bending the headlight reflector, which would redirect the headlights and is against state law. When I explained these facts again they said "They can be installed, as per the pictures we sent to you proving it." The pictures that they sent showed disassembled headlights. These headlights cannot be disassembled to change bulbs. Headlight Experts has refused a refund based on their 30 day return policy. However their product is defective and cannot be installed so I believe that they should refund my money. I will never deal with them again, and recommend that you also avoid them.
Answer: I believe it is a scam. The sales department says there is no one there to take a call and customer service, you can only get a hold of them by email. And then no one ever returns the email
Answer: It is impossible to get a hold of customer service by phone. Email is the only way and they will not return emails.

