GrubhubReviews 4,556

Grub Hub charges fees that aren't clearly stated. And when you contact them there reaponse is we can refund the delivery fee, well if the delivery fee is free how can you refund free. Its a bunch of taxes and fees they charge that the actual place your ordering food from doesn't even charge. They act like they are doing something for their customers but really all they are still doing is ####### they customers. I will never use there service again. I rather order directly from said food place and pick it up myself then be lied to and charged for whatever tax and fees they feel necessary to add onto your order to make more money. Granted yes I understand they are a business and need to make a profit, but when called out on said charges and act like they don't know what your talking about. Sketchy... other apps like this charge extra until your money clears then refunds the amount they were holding. I don't know but I personally will not be using Grub Hub again.

We ordered $183 worth of food and because the restaurant was out of the product our order was cancelled -no communication from grubhub. After calling them I found out why and called the restaurant to find a replacement choice. When I attempted to reorder found my account had been blocked for 24 hours. Called customer service, again, and they said it was company policy. Even talked to a "supervisor" who said it would have to go through financial and would take 24 hours until I could reorder. I ordered through Door Dash which was easy, smooth and hassle-free. It's been three days and grub hub still has not credited my $183. Worst experience ever and terrible company policies. Save the aggravation if you are going to use their service And call the restaurant first. I will NEVER use them again.

First time using these guys so I ordered pizza and It was delivered to the wrong address! Called customer service and I was on hold for a while and after I explained that he delivered the food to the hotel next door she had me a conference call with the driver. The driver was rude and said he followed the instructions, and I told him he didn't and explained that he left it at the hotel next door and then he said he would go back and to wait 5-10 more minutes. Once he finally delivered the Food he didn't apologize for the mistake or anything. I saw an extra cheese pizza but overall the food was cold and there was no apology so at the end I wasn't happy at all.

I've been in a mood for ice cream the past week or two. Ordered once from Friendly's and once from a local ice cream place, GrubHub delivererd for both. Both times the order was delayed by 30-40 minutes, and you can probably imagine the result. I got soup instead of ice cream with both orders. Absolutely disgusting. The second time was last night, and I was watching in horrified fascination as the driver meandered his way through the area, I don't know if there was traffic or if he just decided it was a pleasant night for driving through several of the local neighborhoods, but the result was the same: the ice cream was inedible. I won't be using GrubHub again.

They hire unqualified and uninsured drivers.
Their driver backed into our five ft rock planter and shattered it. She ran away and refused to stop. We immediately filed a police report. They refused to take responsibility. The police department tried to get information from them regarding the contact information of the driver, they refused to give it and refused to take responsibility. Shame on them! They have so many bad reviews I don't know how they stay in business.
Order #1696 *******821. April 4,2020.

Like many others, I had a missing item in my delivery. Also like many others, this is not the first time it happened. In fact it was the same item, on two different occasions (with one successful delivery in between). When I called, grubhub offered to refund the price of the item (not the delivery fee, nor the service fee). They certainly do not offer to correct the situation and have someone pick up the missing item (my dinner).

I realize fried chicken is not a big deal in the grand scheme of things. But, when you order dinner, pay fees, taxes and a tip, wait 45 mins and then not only not receive your dinner, but spend time arguing with customer service about why you want your chicken cause you can't eat a $10 refund, it's frustrating to say the least.

Not only that, they have outsourced their customer service to the Philippines and leave them without managers or any sort of authority to make you whole, you can tell how much this company cares about people.

After 2 consecutive days fighting with some poor customer service agents (3 am their local time in the Philippines), I got the chicken refunded and the service and delivery fees.

I'm going to just go pick up my food from now on. It's better for all involved.

Fast, friendly & cheap delivery fees.
Kinda hard to mess this up if you ask me.

After reading some of the reviews, I see people have complained about the food, and it's presentation. Takeout is not known to be beautifully plated... it's usually shoved in a box.
They've also complained about the service... this persons job is to pick up the food from said restaurant & drive it to you.

My suggestion if you want 5 star service is to unearth yourself from the rock you've been hiding under since April and go get your own food!

Grubhub is great. Glad it's available for tired moms like me! Thanks grub hub!

I ordered some food here in Birmingham Alabama around 10:45 10:50 a.m. it is now 1:34 and my order has been pushed back three times the last time it said my order will be here between 1:10 and 1:20 I called the driver I text the driver I didn't get no response I still haven't gotten my food as I am writing this review I called the customer service and ask him you know is there any way they can call the driver he said they don't have any contact with the drivers they issued these drivers phone but they have no contact with them I will never use GrubHub again these outlandish prices for delivery and then the food doesn't get delivered

Order from a local sub shop, tracking showed that the driver was about five minutes away from the restaurant. Long story short, more and more time was added to the delivery as I tracked the driver only, going in the opposite direction of the pickup place. Called GrubHub, the lady suggested I wait, I believed the order would never be delivered, she suggested I call the driver... totally unacceptable. No offer of coupon or discount just, "you'll see a refund in up to five days." I'll never order from Grubhub again. They just don't care, won't even pretend to provide anything that resembles customer service.

Ridiculously unreliable and overpriced. Often will just wait an hour or more and spontaneous cancel orders - will keep the money for several days, just not deliver any food. Can rack up delivery fees of seven or eight dollars with no driver gratuity. Customer service is a joke - it's a crappy call center that doesn't have native English speakers. Makes DoorDash seem like Herman Miller in terms of customer service. Total garbage.

I placed my first order from GrubHub and almost immediately realized they had charged my account twice for a single order. I contacted the restaurant and they sent me financial documents proving GrubHub, not they, had put the charge through so they couldn't fix it. Upon contacting GrubHub, they told me to dispute it with my bank and they refused to do anything about the double charge, they won't even acknowledge that it exists. They're basically thieves and won't even acknowledge the money they stole from me. Disgusting service.