GrubhubReviews 4,556

This is for a Virginia location. If a restaurant is going to take up to 90 minutes to deliver the food then they shouldn't advertise as a delivery option. The service person at Grubhub was great, she determined that the wait time had been adjusted to an hour and spent a very long time on hold with the restaurant trying to cancel the order when I said that was just too long. The restaurant (Chili's in Reston) left her on hold for at least 10 minutes. I will not be using either services again.

Grub Hub is awful. I've given them more than a few chances. Can never ever get your order correct. Today was the last straw. I ordered Subway thru them, kept getting kicked out of the website, contacted them to make sure my order went thru. Was told first time, yes, your card was charged. Didn't get an email confirmation... waiting for my food for hour and a half. I webchatted again and was told - order never went thru, card not charged. Really? Such a simple idea that they obviously cannot master. DONE with GRUBHUB.

So we ordered dinner last night through Grubhub here in Dallas. The guy was over 30 minutes late with our food (total time since ordering - 1.5 hours), blamed the restaurant, and he forgot the pizza, which was the main thing we ordered. My wife had to run down the street to flag him down. Then he asked her if our pizza was the one "with green stuff" on it? (yes dude - spinach). So he digs around in the back of his car and hands her a pizza box. The box is cold - we open it - pizza is colder than room temp. SO this dude was basically driving around for who knows how long with our pizza when we live 1.5 miles from the restaurant. (we now know we should have just gone and picked it up ourselves - but wife wanted to try out the whole grubhub thing)

Moral of the story - it wasn't the restaurant, it was grubhub. They did not charge us for the cold pizza and cold pasta.

We then went to Wendy's and got burgers.

Girlfriend and I have used grubhub multiple times with great success, but tonight tried to order sushi from a place we've ordered from before and were given an error message. We tried to place the order again and were once again given error. Upon checking the bank statement minutes later, we found that two charges were applied within minutes. When we called the restaurant, they said no order was received. When we called grubhub, they said nothing went through and they couldn't help us without an order number. Because we didn't have an order number, they claimed that they couldn't do anything for us. Now we are out over $80 and have no food coming! When my girlfriend asked the customer service rep to refer us to a manager or tech support, she was told nobody could help. Why can't they help? They are the ones who charged the card, you would think they would have some information?

Great site for all types of take out and delivery places. Gives discounts to frequent users on top of the discounts that one may get from the restaurant, which I find financially endearing. Also they have a very easy to use chat service which is online 24/7, to help check up on orders that are late or whatever else you may need help with. You can store credit card info, etc, making ordering in very simple. I sometimes put the order in from my droid and then it's there minutes after I arrive. Great stuff.

This website is just awful and doesn't even compare to campusfood.com.
First of all, it keeps on asking me where I am and there is no way to make a default location. If you give people the option to list more than one address, at least allow them to choose the default location.
Second, why the hell would I want the restaurant with the highest delivery cost to pop up when I use the filter? Who the hell goes out of their way to list the most expensive delivery charges first when they want to order a meal?
Third, having to scroll down a list of cuisines I want is just poor design when you can list most, if not all of them out.
Fourth, the list of restaurants that you display is dwarfed by your huge ad for yourself. I would not be on this website if I did not know about it already. I visited the damn site to look at some restaurants and order some food, not to look at a huge green arrow surrounded by useless white space.
This site is just disappointing and any of the improvements from campusfood.com are just overshadowed by the lack of attention they put in to designing this site.

Compared to Seamless.com this website is AMAZING. I really dislike seamless. Every single time I tried ordering from them I first must waste 15 minutes for them to verify my address, because even though I have a registered account they are too stupid to remember where I live.
GRUBHUB NEVER HAS PROBLEMS.
Its very lovely. Easy to handle, and their own customized menu. This is the 1 website I probably visit and buy something from once a week.

I've already posted this in the seamlessweb review, but reposting it here since its a comparison on grubhub and seamless web

It's 3pm on a Sunday, and this is the number of restaurants I found available to delivery to my address in hells kitchen at this moment
Seamlessweb: 280
Grubhub: 261
--advantage: Seamlessweb

Grubhub's design looks prettier, but I feel like seamlessweb's UI is much more useful.
I'm very big on reviews (obviously so are you if you are reading this.) Seamless web allows me to sort by stars and see how many reviews the restaurant has, a feature Brubhub does not have.
Grubhub does has yelp reviews as well as its own reviews, but what's the point if it doesn't link to yelp when you click on it?

Also when I go to the menu, the smaller font on seamless web makes me feel like I'm looking at a real menu, which is good.
Grubhub has the menu on the right bar with other restaurants still listed on the left bar. Why would you have take up valuable screen real estate when I've already chosen a restaurant? Also, because of the huge font, you have to scroll twice as many screens to see the whole menu, which is quite annoying.

Another advantage Seamlessweb has over grubhub is the most 'liked' and most 'popular' item boxes on the right, which is very useful when you are exploring new places to order from. I wish yelp would actually have a menu and the same kind of feature so i know what dishes to order when I eat in at a new restaurant!

Overall, seamless web the better site to order delivery from. There's a reason why all big banks use seamless web to feed their overworked excel monkeys!

Do you like food? Do you like the internets? Do you like not talking to "restaurant-folk" on the phone when you are hungover and watching a "Wings" marathon?

If you answered "yes" to at least two of the three questions above, do yourself a favor and check out grubhub.com the next time you want to get delivery. Grubhub has the menus of all of your favorite delivery places in town (the ones that subscribe at least) and allows you to select items off their online menus via simple check boxes/radio buttons, pay online using credit card, or defer payment to cash upon delivery. I have been using grubhub for months now and I absolutely love it.

Highest recommendation possible!