GrubhubReviews 4,556

I'd give it a negative rating if I could. They're terrible. I waited over an hour and a half for my order. Mind you, Grub Hub texted me about 25 mins into my order and told me that my order was on the way. After another hour, I tried to contact Grub Hub via chat then via phone. No response via chat and after about 15 mins on hold, I hung up. I called the restaurant directly and they informed me that they did not receive my order. SO I wonder why they sent me a text saying my order was on the way. This site is pure crap. Take my advice -- go to Seamless, Eat24.com -- anything but the awful site.

First of all, I order from grabhub.com every other day for the last 5 months... due to work... we all order religiously it seemed.
Secondly, whenever it said to wait for certain amount of time, the restaurant always deliver about 15 to 30 sometimes an hour before the estimated delivery time.
Thirdly, grabhub.com surprised me with 100% discount on my food a lot... and they don't tell you until the receipt shows up.

It's convenient, easy to use, keeps track of all your receipts... and food you have eaten for diet people. Saved my credit card so i never have to do anything.

Costumer service if you ever need them is super nice and helpful...

I have no complain whatsoever... only praises. Keep it up grabhub.com, you're doing a fine job.
What should i eat tomorrow i wonder...

Same experience as many others. I've ordered from GrubHub many times with no problems... yet the one time I had to call customer service to cancel an order because the establishment was taking too long (2 hours... no fault of GrubHub though), I had to wait on hold for 15 minutes. Ridiculous considering that you figure that everyone who has to call in is probably upset/irate about a missed order... puzzling why they don't staff more people.

I was once a loyal Grubhub addict. I probably have had over 150+ orders with them. Their customer service and responsiveness to customers was second to none... That is until they merged with Seamless. Their service is in severe decline. I called in to report a missing item from my order and was on hold for over 16 minutes to even reach an operator. The time I lost attempting to reach someone in their company exceeded the financial loss of my missing item at that point. When I got them on the phone finally, the operator said they would give me credit for the missing item and additionally some "Free Grub" in relation to an order I had place the place previous day but forgot to apply a 10% web discount that was applicable at that time, which is a suitable response. But when I wrote in to their "customer service" explaining my concern with the degradation in their customer care and call wait times, I received a response promising $5 in "Free Grub". That's nice! But when I checked my account I never received this promise and when I emailed them to point out their mistake, I was responded to with excuses and no resolve. GO TO EAT24! I AM FINDING THEM TO BE A VERY NICE REPLACEMENT TO MY FOOD WEB ORDERING.

This is the email response i got from them after they cancelled my order, waited an hour to tell me, and then charged me anyways:
GrubHub Seamless help_me+*******@grubhub.com via mail-wg0-f50.google.com

4:40 PM (2 hours ago)

To me

Hey there,

Thanks for the email. Unfortunately, we get quite a few of them and speedy replies aren't always guaranteed. But don't worry – this email contains a cornucopia of great advice to help you get the aid you need when you need it:

If you're wondering where your food is or looking to change your order, your best bet is to quit reading this and dial *******878. Come to think of it, most of your order-related matters are best handled over the phone. If you hate phones, the chat button plastered all over our website works.
If you have a question about money, phones can help there, too. Unfortunately, a lot of the money issues are going to get a "your bank will [insert banky action here] in 2-3 days" kind of reply so follow this link to see if we've covered your issue: www.grubhub.com/help. We wish it could be different, but we don't control banks. Yet.
Oh, and you can always do nothing, too. We'll reply to this email within a day. You just need to stay alive in the meantime. We've been hearing good things about breathing.

In short, the smart money is always on giving us a call – it can't hurt, it will probably help and you'll be able to tell your friends that you had a great conversation with an attractive guy/girl. No – really. We're all at least a 7.

Thanks,

GrubHub

Ph: *******878

I got 5 or 6 more rude emails from them after this one. What a bunch of inadequate losers.

SARFINO'S PIZZA WAS WORKING WITH GRUB HUB.WE HAD A CONTRACT TO BE ADVERTISED BY GRUB HUB AND THEY WILL KEEP 15% FOR THAT. ACCORDING TO OUR LAST STATEMENT, WHICH I WOULD BE ABLE TO FAX TO ANYBODY, WHO WANTS TO SEE IT, I WAS CHARGED $94.52 AD FEE PLUS $6.02 CC FEE ON THE AMOUNT OF $155.04.SO, TO MAKE IT CLEAR - I COOKED AND DELIVERED THE FOOD FOR $155.04 AND RECEIVED A CHECK FOR $54.50. WHEN I CALLED THEM THEY REFUSED TO COMMENT AND PROMISED THAT TERESA(THE MANAGER) WILL CALL BACK. SHE NEVER DID.SO WE DON'T WORK WITH GRUB HUB ANYMORE!

This website is a complete hit and miss, There are times when hiccups do happen which is understandable but not as frequent as these guys do, Not only did I wait two hours for my food but I didn't even get an email telling me that something was wrong with my order, it wasn't until I called that they told me something was wrong (Obviously) and that the order was canceled. Great canceled, the money will be returned to me in a couple of days but now I have no food, I got another email from them saying They gave me a $5.00 credit to my next order, No credit. I got into their Livechat and the person there told me I was logged in as a guest, I logged in JUST TO MAKE SURE, Not as a guest, again no credit, It's not even about the money, It's about the responsibility you take when you TAKE orders and handle other peoples money, I'm just going to call my favorite restaurant on the phone, and I highly suggest other restaurants take this website off, Hiccups are fine, being lied to? Nope.

Worst food ordering service ever invented. I tried using their supposed 24/7 chat line to check on my food order that was taking longer then expected and I could not get anyone to reply on the live chat, which supposedly someone was on with me but could not answer any of my questions. What a worthless service that can't walk the talk of what their service is supposedly about... THE CUSTOMERS! I finally got my food after an hour and 50 minutes which I declined. Let's see if they will credit my credit card or i'll just have to do a chargeback. DO NOT EVER USE THIS SERVICE.

I ordered Chinese through this site and had to wait over an hour for delivery. It wasn't that big of a deal, however, when it was beyond the estimated time for delivery I called the business and they told me that the order never showed up. I tell them I want my money back and he tells me I have to contact the online ordering place (grub hub) and well after I was furious with that answer I hung up and called customer service. I have been on hold for over 40 min to have a 1 minute conversation letting me know they will contact the business and cancel my order (which I've already done) and that my money will be refunded. Their excuse was it's the busiest night of the year and that's why I waiting so long on hold and for the food I never got. How do you expect to run an onljne business with excuse after excuse!?

The worst customer service ever! I ordered via phone & tried to apply a discount, but must have hit submit by mistake. Connected to online chat immediately. And it took 3 reps to tell me I needed to reorder (but by the 3rd one my food was at my door) & cancel my other order. I was asking for a $2 discount or credit that they wouldn't give me. And conveniently, no managers work in the evenings. I have used them regularly in the past, but this is ridiculous! I'm done with bad service!

A true scam. Two orders, two major screwups on their end.

First order they take and charge my card no problem. Go out in the Chicago snow to pick it up and restaurant has no record of my order at all. They are nice and make the food anyway, while i wait 30mins. As I leave, GrubHub calls to say 'oh, we messed up, you won't be eating tonight.' They are shocked I have my food in hand.

They give me a credit to make up for this order... so I give them one more shot in Virginia. Unable to login on their website. Place an order through my phone on their cubersome mobile app, and they don't apply the credits.

True scam -- they scammed investors out of money for a service that simply does not work. Done with them.